Question Dead motherbord or something else?

[zewzeq]

I have a 7 years old Packard Bell notebook that I use at work. It worked without any issues, especially after I replaced the hard disk with an SSD two years ago, however, lately some of the keys were no longer working and I did not want to open it myself as I am not an expert. So, I sent it to the service, the keyboard was replaced. The keys now worked but it had a brand new issue, it would not shut down properly. Windows seemed to shut down properly as the screen would turn off but the cpu fan kept running and it needed to be manually turned off by pressing the power button for a few seconds. I sent it back to the service and demanded they fix the problem they created. They checked and said the motherboard was the issue and needed replacement, which cost a lot and they would not own up to their mistake as the motherboard was completely fine when I sent it to them. After a lot of arguement they sent me the notebook without fixing it and told me to simply use the power button to turn it off.

Used it this way for a few days, then as a stupid person decided to go into bios, had all settings switched into default in hopes to fix the issue. Now the notebook is completely dead, I can't even go into bios, there is no logo when it starts. Just a black screen with a white cursor. No sounds, no response to any keys, nothing.

Do you think the motherboard is completely dead now? The bios screen did not have many settings and the only component changed besides the keyboard since I bought this notebook is the hard disk. So, I don't understand why picking the default settings option would corrupt it to the point there is no bios. I did this to many computers and had no issues. I tried taking out the cmos battery and waiting for an hour to reset, did not work.

I already bought a new notebook but would like to know if something can be done for this old one.

 

[Andrei N]

you seem to be accusing a service of accepting to help you.
First of all any laptop that lasts, under constant use, for 7 years is a wonder.
Now I've never worked on Packard Bell, I though that company went under well before I started working, I'd say you had a great time using that laptop.

Accusing a service for causing problems is one of the worst things you can do as a consumer. This is because working on an old laptop has high risk and low reward and second, if you open a laptop in order to service it, it's mandatory to clean it.
Now for a laptop that has not been opened in years, this simple cleaning operation is a huge pain and yes, sometimes the dust becomes part of the electrical circuits.
In your case the replacing of the keyboard coincided with the failure of the motherboard.

I'd suggest that you should be happy that a laptop lasted for 7 years and move on.

 

[zewzeq]

Wow.. It has been a month and I even forgot I wrote this message until I received a notice through email. I already solved the issue by sending it to a different service and they fixed the motherboard for a low fee and the notebook is working well now.

So, I really appreciate the time you took to reply but not sure how that reply would help me if I still had this issue. I understand you do service job yourself and feel offended by my post but you don't even know what happened there. I send a laptop for a simple keyboard replacement and receive it back all scratched up with a motherboard defect so I have every reason to accuse the service, it doesn't matter how old the laptop is. It was working when I sent it. And no, they did not clean anything inside. They just replaced the keyboard. The service guy who fixed it said the other service probably replaced the keyboard while there was still electricity inside the motherboard. Not to mention the other service asked a huge fee for motherboard replacement while the guy fixed it did it for a low fee. So, not every service is equal. Some good, some bad. And my 7 yo laptop is still working.