Dead Pixel Policies

[Falthon]

Does anyone know of a monitor with a no-dead-pixel guarantee?

I've been buying the Philips models with the PerfectPanel warranty, but they've been discontinued. Philips will only be carrying LCD TV's, many of which can also be used as monitors, but none will be PerfectPanel or have any other type of guarantee. Philips won't even publish a dead pixel policy; they said it's decided on "a case-by-case basis."

I'm trying to find another LCD that carries a no-dead-pixel guarantee, hopefully including all the various types of pixel defects (black pixels, white pixels, bright pixels, stuck pixels, subpixels, etc.). Failing that, I'm trying to determine which manufacturer has the best policy. I appreciate any suggestions or information you can provide.

Tom's Hardware had an excellent article on the subject, but that was back in 2003.

http://www.tomshardware.com/2003/03/19/penalty

It sure would be nice if they did a new one. Hint, hint . . . .

 

[jaguarskx]

Planar used to have an explicit (i.e. in print) Zero Dead Pixel Policy only on it's PX line of LCD monitors several years ago, but the don't "officially" have that policy anymore. That was one of the main reasons why I bought my 19" Planar PX191 back in 2003. At $725 back then, it was one of the more expensive 19" monitor in the market.

From some recent user reviews regarding Planar's customer service (less than a year ago), they still "unofficially" provide such a policy, but it depends on where that single dead/stuck pixel is.

Planar has one of the best RMA shipping policy. If necessary, they will ship a replacement monitor via 2-Day shipping, you use the same box with prepaid return shipping to send back your defective monitor. Thus, you pay nothing.

NCIXUS.com (NCIX.com in Canada) offers "ExpressCoverage" which is exactly what you are looking for and covers all LCD monitors should you decide to purchase the insurance.

http://www.ncixus.com/products/1003/LCD%20Monitors/

 

[crazy032]

I can personally vouch for express coverage and would recommend that anyone buying an LCD spend the extra $30 to get it.

 

[MagicPants]

I had a Planar 26" panel that had one bad pixel. They asked for a photo of the broken pixel then replaced the panel and paid for shipping both ways.

The dead pixel was near the center of the screen and it was a dead green sub pixel(Green is twice as noticeable as red and three times as noticeable as blue due to its luminosity). I get the feeling they wouldn't do it for a broken red or blue sub pixel near the edge.