[SOLVED] Dealing with various BSOD errors

secondubly

Reputable
Dec 16, 2018
19
3
4,515
I do apologize for the vagueness of the title but I wanted to be as accurate as possible. I've recently upgraded my PC (new motherboard, new case, new graphics card, new RAM, and new PSU but I kept all my hard drives and am using the same CPU) and reinstalled Windows 10 fresh (well, I did a reset and wiped all my files). Ever since then, I have been running into various BSOD errors - off the top of my head I can name: DPC Watchdog Violation, BSOD_MEMORY_MANAGEMENT, System Service Exception (ntfs.sys), PFN_LIST_CORRUPT, and most recently (as of like...30 minutes ago) Kernel Securty Check Failure, and I don't really know what to do.

It's been a different error just about every time, and they happen randomly - I could be playing a game, or browsing the internet, or chatting in Discord - randomly the PC will just crash. I've done an sfc scan and found nothing, as well as ran memtest overnight on my two new RAM sticks and it came back with 0 errors, which makes me think this is a driver issue but I have 0 idea what driver it could be, and was hoping someone could help me out! I'm planning on running a chkdsk scan tonight while I sleep to see if anything weird happens, but I wanted to post here first in case there's a different solution I haven't tried. I've attached a link to both my minidump files as well as MEMORY.DMP (though this one is about 2GB, not sure if it's relevant).

Minidump files: https://www.dropbox.com/sh/gw8vagfm96yxbaa/AADQ8NoMk7CPmG6GyKMc4KM9a?dl=0
Memory.dmp: https://www.dropbox.com/s/kvcv6sid8tvcmzt/MEMORY.DMP?dl=0

If there's any other information you need from me, please let me know, and thanks in advance to anyone who offers to help.

Edit (Updated Info)

PC Specs:
Code:
        Operating System
            Windows 10 Pro 64-bit
        CPU
            AMD Ryzen 7 2700X
            Pinnacle Ridge 12nm Technology
        RAM
            2x 16GB G.Skill Ripjaws V Sticks running @ 3200Mhz
        Motherboard
            ASUSTeK COMPUTER INC. TUF GAMING X570-PLUS (WI-FI) (AM4)
        Graphics
            DELL S2721DGF (2560x1440@165Hz)
            DELL S2721DGF (2560x1440@165Hz)
            4095MB NVIDIA GeForce RTX 3080 Ti (Gigabyte)
        Storage
            465GB Samsung SSD 860 EVO 500GB (SATA (SSD)) - This is my C:\ drive
            2794GB Seagate ST3000DM008-2DM166 (SATA )
            931GB Samsung SSD 860 QVO 1TB (SATA (SSD))
            4657GB Seagate Basic SCSI Disk Device (USB (SATA) ) - This is an external drive that's plugged in at all times
        Audio
            NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

I also ran both the Windows Memory Diagnostic Tool and Chkdsk yesterday evening - the Memory Diagnostic Tool came back with 0 errors though chkdsk did give this back in the logs (I fell asleep and had to pull this from the Event Viewer)

Code:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                        

Stage 1: Examining basic file system structure ...
  1162240 file records processed.                                                        
File verification completed.
Phase duration (File record verification): 9.09 seconds.
  7070 large file records processed.                                   
Phase duration (Orphan file record recovery): 0.00 milliseconds.
  0 bad file records processed.                                     
Phase duration (Bad file record checking): 0.49 milliseconds.

Stage 2: Examining file name linkage ...
  339 reparse records processed.                                      
  1425246 index entries processed.                                                       
Index verification completed.
Phase duration (Index verification): 21.13 seconds.
  0 unindexed files scanned.                                        
Phase duration (Orphan reconnection): 5.31 seconds.
  0 unindexed files recovered to lost and found.                    
Phase duration (Orphan recovery to lost and found): 483.49 milliseconds.
  339 reparse records processed.                                      
Phase duration (Reparse point and Object ID verification): 4.63 milliseconds.

Stage 3: Examining security descriptors ...
Cleaning up 7532 unused index entries from index $SII of file 0x9.
Cleaning up 7532 unused index entries from index $SDH of file 0x9.
Cleaning up 7532 unused security descriptors.
CHKDSK is compacting the security descriptor stream
Security descriptor verification completed.
Phase duration (Security descriptor verification): 145.66 milliseconds.
  131504 data files processed.                                           
Phase duration (Data attribute verification): 0.60 milliseconds.
CHKDSK is verifying Usn Journal...
  41620760 USN bytes processed.                                                           
Usn Journal verification completed.
Phase duration (USN journal verification): 324.94 milliseconds.

Stage 4: Looking for bad clusters in user file data ...
  1162224 files processed.                                                               
File data verification completed.
Phase duration (User file recovery): 17.65 minutes.

Stage 5: Looking for bad, free clusters ...
  165162290 free clusters processed.                                                       
Free space verification is complete.
Phase duration (Free space recovery): 0.00 milliseconds.
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.
No further action is required.

976189498 KB total disk space.
314003332 KB in 419369 files.
    235052 KB in 131507 indexes.
         0 KB in bad sectors.
   1301950 KB in use by the system.
     65536 KB occupied by the log file.
660649164 KB available on disk.

      4096 bytes in each allocation unit.
244047374 total allocation units on disk.
165162291 allocation units available on disk.
Total duration: 18.26 minutes (1095725 ms).

Internal Info:
00 bc 11 00 bd 67 08 00 28 ea 0e 00 00 00 00 00  .....g..(.......
09 01 00 00 4a 00 00 00 00 00 00 00 00 00 00 00  ....J...........
 
Last edited:
Solution
some of those look like GPU drivers
error 1 victim being dwm.exe - windows desktop manager. Sits between windows and GPU
error 3 mentions directX in the stack text. Most of the time I see that its GPU drivers
error 2 could be GPU as well.

there are newer Nvidia drivers that came out today, I would run ddu in safe mode and reinstall Nvidia drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

Do you use WIFI or Ethernet?
If wireless, these are old
May 13 2019Netwtw08.sysIntel(R) Wireless Networking driver
although most of the time they updated at same time as BT so its odd those are newer
Nov 09 2021
...

Colif

Win 11 Master
Moderator
what are specs of PC? what storage drives do you have?
How did chkdsk go?
memory to windows also includes C drive since its where page file is.

a friend will look at the minidumps later, the 2gb memory dump isn't really needed
 

gardenman

Splendid
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/s2qo37x8/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:013122-11578-01.dmp (Jan 31 2022 - 16:03:18)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:memory_corruption (Process running at time of crash: dwm.exe)
Uptime:1 Day(s), 1 Hour(s), 02 Min(s), and 30 Sec(s)

File information:013022-10687-01.dmp (Jan 30 2022 - 14:38:23)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process running at time of crash: firefox.exe)
Uptime:1 Day(s), 1 Hour(s), 45 Min(s), and 54 Sec(s)

File information:012922-13890-01.dmp (Jan 29 2022 - 12:30:35)
Bugcheck:DPC_WATCHDOG_VIOLATION (133)
Probably caused by:memory_corruption (Process running at time of crash: System)
Uptime:1 Day(s), 19 Hour(s), 32 Min(s), and 27 Sec(s)

File information:012722-10812-01.dmp (Jan 27 2022 - 16:56:07)
Bugcheck:PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:memory_corruption (Process running at time of crash: csrss.exe)
Uptime:2 Day(s), 19 Hour(s), 32 Min(s), and 13 Sec(s)

File information:011622-10656-01.dmp (Jan 16 2022 - 13:30:41)
Bugcheck:UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:memory_corruption (Process running at time of crash: MemCompression)
Uptime:1 Day(s), 0 Hour(s), 18 Min(s), and 36 Sec(s)
Possible Motherboard page: https://www.asus.com/us/Motherboards-Components/Motherboards/TUF-Gaming/TUF-GAMING-X570-PLUS-WI-FI/
There is a BIOS update available for your system. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

secondubly

Reputable
Dec 16, 2018
19
3
4,515
Apologies for the late reply! I was running all the tests and things and ended up falling asleep last night - I've also updated my original post with my PC Specs, as well as the Chkdsk results - I can add in the Windows Memory Diagnostic Tool results if that is also needed.
 

Colif

Win 11 Master
Moderator
some of those look like GPU drivers
error 1 victim being dwm.exe - windows desktop manager. Sits between windows and GPU
error 3 mentions directX in the stack text. Most of the time I see that its GPU drivers
error 2 could be GPU as well.

there are newer Nvidia drivers that came out today, I would run ddu in safe mode and reinstall Nvidia drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

Do you use WIFI or Ethernet?
If wireless, these are old
May 13 2019Netwtw08.sysIntel(R) Wireless Networking driver
although most of the time they updated at same time as BT so its odd those are newer
Nov 09 2021ibtusb.sysIntel(R) Wireless Bluetooth(R) Filter driver (Intel Corporation)
can update them via https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

Your Ethernet drivers aren't so bad
Oct 01 2021rt640x64.sysRealtek NICDRV 8169 PCIe GBE Family Controller driver https://www.realtek.com/en/
but there could be newer
Download Win10 Auto Installation Program (NDIS) from under windows header here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

try updating Razer Synapse
Is there a newer version of these?
Aug 08 2016ElgatoVAD.sysElgato Sound Capture driver
maybe not since the other drivers in package are newer
Oct 01 2021e60MZ0380.X64.SYSGame Capture HD60 Pro driver (Elgato)
 
Solution
I do apologize for the vagueness of the title but I wanted to be as accurate as possible. I've recently upgraded my PC (new motherboard, new case, new graphics card, new RAM, and new PSU but I kept all my hard drives and am using the same CPU) and reinstalled Windows 10 fresh (well, I did a reset and wiped all my files). Ever since then, I have been running into various BSOD errors - off the top of my head I can name: DPC Watchdog Violation, BSOD_MEMORY_MANAGEMENT, System Service Exception (ntfs.sys), PFN_LIST_CORRUPT, and most recently (as of like...30 minutes ago) Kernel Securty Check Failure, and I don't really know what to do.

It's been a different error just about every time, and they happen randomly - I could be playing a game, or browsing the internet, or chatting in Discord - randomly the PC will just crash. I've done an sfc scan and found nothing, as well as ran memtest overnight on my two new RAM sticks and it came back with 0 errors, which makes me think this is a driver issue but I have 0 idea what driver it could be, and was hoping someone could help me out! I'm planning on running a chkdsk scan tonight while I sleep to see if anything weird happens, but I wanted to post here first in case there's a different solution I haven't tried. I've attached a link to both my minidump files as well as MEMORY.DMP (though this one is about 2GB, not sure if it's relevant).

Minidump files: https://www.dropbox.com/sh/gw8vagfm96yxbaa/AADQ8NoMk7CPmG6GyKMc4KM9a?dl=0
Memory.dmp: https://www.dropbox.com/s/kvcv6sid8tvcmzt/MEMORY.DMP?dl=0

If there's any other information you need from me, please let me know, and thanks in advance to anyone who offers to help.

Edit (Updated Info)

PC Specs:
Code:
        Operating System
            Windows 10 Pro 64-bit
        CPU
            AMD Ryzen 7 2700X
            Pinnacle Ridge 12nm Technology
        RAM
            2x 16GB G.Skill Ripjaws V Sticks running @ 3200Mhz
        Motherboard
            ASUSTeK COMPUTER INC. TUF GAMING X570-PLUS (WI-FI) (AM4)
        Graphics
            DELL S2721DGF (2560x1440@165Hz)
            DELL S2721DGF (2560x1440@165Hz)
            4095MB NVIDIA GeForce RTX 3080 Ti (Gigabyte)
        Storage
            465GB Samsung SSD 860 EVO 500GB (SATA (SSD)) - This is my C:\ drive
            2794GB Seagate ST3000DM008-2DM166 (SATA )
            931GB Samsung SSD 860 QVO 1TB (SATA (SSD))
            4657GB Seagate Basic SCSI Disk Device (USB (SATA) ) - This is an external drive that's plugged in at all times
        Audio
            NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

I also ran both the Windows Memory Diagnostic Tool and Chkdsk yesterday evening - the Memory Diagnostic Tool came back with 0 errors though chkdsk did give this back in the logs (I fell asleep and had to pull this from the Event Viewer)

Code:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                       

Stage 1: Examining basic file system structure ...
  1162240 file records processed.                                                       
File verification completed.
Phase duration (File record verification): 9.09 seconds.
  7070 large file records processed.                                  
Phase duration (Orphan file record recovery): 0.00 milliseconds.
  0 bad file records processed.                                    
Phase duration (Bad file record checking): 0.49 milliseconds.

Stage 2: Examining file name linkage ...
  339 reparse records processed.                                     
  1425246 index entries processed.                                                      
Index verification completed.
Phase duration (Index verification): 21.13 seconds.
  0 unindexed files scanned.                                       
Phase duration (Orphan reconnection): 5.31 seconds.
  0 unindexed files recovered to lost and found.                   
Phase duration (Orphan recovery to lost and found): 483.49 milliseconds.
  339 reparse records processed.                                     
Phase duration (Reparse point and Object ID verification): 4.63 milliseconds.

Stage 3: Examining security descriptors ...
Cleaning up 7532 unused index entries from index $SII of file 0x9.
Cleaning up 7532 unused index entries from index $SDH of file 0x9.
Cleaning up 7532 unused security descriptors.
CHKDSK is compacting the security descriptor stream
Security descriptor verification completed.
Phase duration (Security descriptor verification): 145.66 milliseconds.
  131504 data files processed.                                          
Phase duration (Data attribute verification): 0.60 milliseconds.
CHKDSK is verifying Usn Journal...
  41620760 USN bytes processed.                                                          
Usn Journal verification completed.
Phase duration (USN journal verification): 324.94 milliseconds.

Stage 4: Looking for bad clusters in user file data ...
  1162224 files processed.                                                              
File data verification completed.
Phase duration (User file recovery): 17.65 minutes.

Stage 5: Looking for bad, free clusters ...
  165162290 free clusters processed.                                                      
Free space verification is complete.
Phase duration (Free space recovery): 0.00 milliseconds.
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.
No further action is required.

976189498 KB total disk space.
314003332 KB in 419369 files.
    235052 KB in 131507 indexes.
         0 KB in bad sectors.
   1301950 KB in use by the system.
     65536 KB occupied by the log file.
660649164 KB available on disk.

      4096 bytes in each allocation unit.
244047374 total allocation units on disk.
165162291 allocation units available on disk.
Total duration: 18.26 minutes (1095725 ms).

Internal Info:
00 bc 11 00 bd 67 08 00 28 ea 0e 00 00 00 00 00  .....g..(.......
09 01 00 00 4a 00 00 00 00 00 00 00 00 00 00 00  ....J...........
Consider installing the latest version of w10 then it's off to the mobo site for the proper bios and chipset driver.
 

secondubly

Reputable
Dec 16, 2018
19
3
4,515
some of those look like GPU drivers
error 1 victim being dwm.exe - windows desktop manager. Sits between windows and GPU
error 3 mentions directX in the stack text. Most of the time I see that its GPU drivers
error 2 could be GPU as well.

there are newer Nvidia drivers that came out today, I would run ddu in safe mode and reinstall Nvidia drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

Do you use WIFI or Ethernet?
If wireless, these are old
May 13 2019Netwtw08.sysIntel(R) Wireless Networking driver
although most of the time they updated at same time as BT so its odd those are newer
Nov 09 2021ibtusb.sysIntel(R) Wireless Bluetooth(R) Filter driver (Intel Corporation)
can update them via https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

Your Ethernet drivers aren't so bad
Oct 01 2021rt640x64.sysRealtek NICDRV 8169 PCIe GBE Family Controller driver https://www.realtek.com/en/
but there could be newer
Download Win10 Auto Installation Program (NDIS) from under windows header here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

try updating Razer Synapse
Is there a newer version of these?
Aug 08 2016ElgatoVAD.sysElgato Sound Capture driver
maybe not since the other drivers in package are newer
Oct 01 2021e60MZ0380.X64.SYSGame Capture HD60 Pro driver (Elgato)
Thanks for the comprehensive information! I updated all these drivers and I'll just use the PC like normal for now - if anything else happens I will let you know 🙏