Deciphering Comcast Router log

[Chris Noordzy]

I have been having horrid connection issues in my online game lately(Warcraft). I have been trying everything and I came across these in my search for the problem. Does anyone know what this means?

Tue Feb 17 12:49:53 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c4:27:95:cc:bd:08;CMTS-MAC=00:01:5c:6f:c0:4d;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 17 12:49:29 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=c4:27:95:cc:bd:08;CMTS-MAC=00:01:5c:6f:c0:4d;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 17 12:49:29 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=c4:27:95:cc:bd:08;CMTS-MAC=00:01:5c:6f:c0:4d;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 17 12:49:29 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c4:27:95:cc:bd:08;CMTS-MAC=00:01:5c:6f:c0:4d;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 17 12:30:24 2015 Warning (5) Dynamic Range Window violation
Tue Feb 17 12:29:10 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c4:27:95:cc:bd:08;CMTS-MAC=00:01:5c:6f:c0:4d;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 17 12:26:22 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=c4:27:95:cc:bd:08;CMTS-MAC=00:01:5c:6f:c0:4d;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 17 12:26:22 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=c4:27:95:cc:bd:08;CMTS-MAC=00:01:5c:6f:c0:4d;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 17 12:26:22 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=c4:27:95:cc:bd:08;CMTS-MAC=00:01:5c:6f:c0:4d;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 17 12:24:21 2015 Notice (6) TLV-11 - unrecognized OID;CM-MAC=c4:27:95:cc:bd:08;CMTS-MAC=00:01:5c:6f:c0:4d;CM-QOS=1.1;CM-VER=3.0;

 

[AgPaul]

have you tried calling comcast and requesting to talk with a level 2 or 3 guy. They would be able to help you out best.

from what i have been able to find while googling this one, it may be that comcast is just overloaded with traffic.

 

[Chris Noordzy]

I've spoken to 2 level 2 people on separate occasions. They view my issue as resolved because my internet works, just not well with this particular game.

 

[bill001g]

All that messages means is there is a issue with your router talking to the main office device. There are a number of things that can cause it but most are related to signal levels being sent from your house. If it is not a cable issue in the house or splitters there is little you can do.

You should see poorer than normal upload rates on the speed test sites.

 

[AgPaul]

I've spoken to 2 level 2 people on separate occasions. They view my issue as resolved because my internet works, just not well with this particular game.

Dang, yeah sometimes they screw you like that.

I did more research and it seems as though the "Started Unicast Maintenance Ranging" error is very wide spread and there isn't a known fix for it, at least that I can find. Seems to be an issue deep within the service provider