Default Gateway information is Blank? ISP service from hell.

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deadfish

deadfish

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Aug 5, 2009
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Recently upgraded my ISP service to 300/100 MB, after the tech installed fiber in the walls and out to the telco box ( ADSL connection, PPPoE this internet access.) He said he needed to create an account on my computer for the internet.

Say wwwwhat?

Instantly I was like oh hell noez chief, this is where it gets tricky... He barely speaks english, and watching him like a hawk with my friend who spoke his language - he did not create a computer user account. He creates a broadband connect on my computer with a username and password. He does a speed test to confirm the speed I am paying for. No real serious configuring at all.. literally.. login name / password.. the rest was default .. even use non encrypted password... grrrreat.

Then he tells me that I will need to click on this new broadband connection icon .. each time I want to use the high speed internet.
Is this year 1996?

I asked why didn't you create it on the router? Any modern router can handle an ADSL subscriber account information.

I get a blank stare even with a friend who speaks his language. Some words cant be translated.

I then asked "what happens if I need to wipe my computer and restart clean?" He says they would send out a tech to recreate the connection or explain how on the phone. ( obviously I am not in the USA or Canada at this time... if you are pulling your hair out of your head and scream? like I wanted to do!)

I insisted that he gives me the login/password to this account. Knowing that I could just install this information on the router myself. I thanked him.. and kicked him out.

Today... I ran the command IPCONFIG/ALL and Default Gateway is blank.

So I am not off to a good start on this. I read on one page that adobe bonjour service can sometimes mess up the default gateway if there is no internet. Not sure how accurate that is.

I thought I could find some details about the 1000base router online... not much:
Sumitomo Electric Networks.

Bonus issue: I have a second router wich has wireless connection and 6 ports, one port has a crossover cable back to the 1000base router... and one Ethernet cable going to my OPENELEC HTPC in my living room. Since he obviously cant add an account to that computer and by the looks of his face never even seen OPENELEC before... his reply was:
"that this computer since he cant create an account on it.. will only get 100MB internet speed. "

This a D-Link router.. they guy was so lazy.. that instead of setting up the wireless info again for my install.. with a screwdriver he took the guts out of one he had and put my wireless router guts in that.

( I kinda messed up, I thought they would take the old router and it had a great antenna on it.. so I stashed the antenna...and would put it on the new one... well now I got a cheap D-Link wireless router with no antenna at all.)

Thanks for help you can provide, I need to gain access to this router and I dread calling tech support in this country.
This will be my home for awhile.. this is not a traveling salesman story.. your help is for the long haul duration of my stay.. for atleast another year. Thanks in advance!!!!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd\

C:\>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : corsair-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Broadband Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadband Connection
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 118.168.NOT GONNA TELL YOU(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 168.NOT GONNA TELL YOU
168.NOT GONNA TELL YOU
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : D4-3D-NOT GONNA TELL YOU
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b8f2:c194:4dNOT GONNA TELL YOU(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.NOT GONNA TELL YOU(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 248790398
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-76-7C-FE-D4-3NOT GONNA TELL YOU

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{AE4CC36E-02D3-48E7-9BD2-NOT GONNA TELL YOU}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{84F22110-046B-4442-BE07-NOT GONNA TELL YOU}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:76a8:1160:NOT GONNA TELL YOU(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 168.NOT GONNA TELL YOU
168.95NOT GONNA TELL YOU
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\>





 
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I agree with Kewlx25 above.. also since you're using a subnet mask off 255.255.255.0 - then the gateway is usually, (but not always) the 1st address in the subnet..
Say for example your IP was 192.168.1.10 then your gateway would usually be 192.168.1.1 - you could try that and see how that goes.

Edit: Sorry, it would appear i failed to read the post correctly!
 
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It is not uncommon to not have a default gateway on a PPPoE connection. You will notice the subnet mask is 255.255.255.255 which mean it pretty much it uses arp and send everything over this connection.

What this also means is the so called adsl "router" they installed is running as a bridge.

You either must find a way to run that device as a router moving the ppp to that device and setting up dhcp or put another complete router behind it and set PPP and DHCP up in that device. You may need to remove the ppp configuration from your machine but you likely can just disable it.
 
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Im confused.... are you saying he made the PPPoE account on your computer and not on the router? Where the hell are you @@
Did he gave you your account info atleast?
Whats the problem opening your router? He changed password? or you cant connect to it through the default IP (192.168.1.1)
 
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He gave me the login/password to my account.
I cant access the router... thats the issue... the default gateway is blank.. it must have something to do with PPPoE, its not at typical address of 192.168.1.1 for this router and ( I forgot the other default general used)
ping brings back nothing.
 
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Thanks, so unfortunately the only solution is to buy another 1000Base-T router? Just so i can gain access to that device and setup my PPPoE account on that.... uhhhhg. That sounds like a waste of money. I gotta crack this sucker they gave me open. Or atleast setup windows 7 to just get on the internet without the buzzkill of having to click "Connect" every day!?! I am so glad I did not sign a 2 year contract.. I might just toss it.. and accept the fact my gamer life online will never achieve LPB, (low ping bastard) status.

 
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setting it to dial the network automatically isnt much of effort. Heres how you can do it:
Make sure your PPPoE connection is set to Default by going to Control Panel->Network and Sharing Center->Change Adapter Settings and right-clicking on this internet connection and selecting Set as Default Connection
Go to Start menu and type in the search field ncpa.cpl and hit enter
Right click your PPPoE Internet Connection and select Properties
Go to Options tab and uncheck Prompt for name and password, certificate, etc., and set Redial attempts to as many as you want, and also set Time between redial attempts to 3 seconds (usual choise) and then click OK
Now, type in the start menu search field inetcpl.cpl and hit enter and go to Connections tab
Select your PPPoE connection and check "Dial whenever a network connection is not present".
Click "Set default" if its active then OK and restart pc

If connection doesnt dial automatically right-click on All Programs in Start menu and click Open. Now, open Programs folder and double-click on Startup folder. Type in ncpa.cpl in Start menu search field and hit enter. Just drag-and-drop your PPPoE connection into this Startup folder. Do log-off, log-in.
 
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Thanks for this suggestion. I am going to continue to google search for a solution... but it does seem that No Default Gateway information is going to be found due to the service provider's settings on the WAN side.. and that I have no control over this service... I am pretty disappointed, not having control over this.. and consider it intrusive.

I am probably going to get rid of the service and go back to 100/20MB where I have a router and get on the internet without having to mash a button to do so.

 
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Most routers have a factory reset option. Before you try that though I would be sure to find the manual.

When you put a router into bridge mode it in effect does not have a IP address. It just passes traffic though.

Now it actually likely does have a IP for management. So first problem is figuring out that IP. As you guessed it is likely 192.168.1.1 or 192.168.0.1 since that is very common. The problem is when you run in bridge mode the device does not give out IP address to PC you connect. You must manually set your pc to a IP and manually set the subnet mask. So if you think the device is using 192.168.1.1 you would set your PC to 192.168.1.10 with a mask of 255.255.255.0. This setting would be done directly on the ethernet settings, and when you do this you will likely break the PPPoE until you remove the ip from the ethernet.
 
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I followed your instructions so far.. but
Win 7 Ultimate, and I dont see this option:
"Dial whenever a network connection is not present".

BTW, I never use internet explorer as a web browser I use Chrome and Firefox.
I'm 75% sure at this point I am going to cancel this service. 🙁
 
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it doesnt matter what browser you are using your internet properties are usually taken from IE
Since you dont have such checkbox add a shortcut of the network to your startup folder like i mentioned above.
BTW even if you change ISP you might still have crap service and pay for new routers. I honestly have no idea why they set your network this way. I would try to contact their boss and ask for better setup
 
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