Defective unit?

[lolbear]

I recently purchased an Asus VS248H-P after spending several days researching LCD monitors in the 150-300 dollar range. I was confident I would be happy with my purchase, and I couldn't find any reviews to convince me of reconsideration.

Then it arrived at my door and I honestly couldn't have been more mentally scarred after connecting it via HDMI cable to my computer. Basically it appears as if somebody took their greasy fingers and smeared them over the whole of the display, which becomes even more apparent when observing bright colors or panning the screen in games. I'm just going to assume that it has something to do with the protective film or whatever, as the dirty texture is in a fixed position and the pixels appear to be changing beneath it.

I'm desperately hoping that I received a defective unit so that I can return it to NCIX for a replacement, but is this really the case? I don't want to go through the hassle of returning it and receiving one exactly alike all because I'm not overlooking something everyone else is.

And just to clarify, there isn't any plastic on the screen to remove. I also tried cleaning it, and I'm running at the monitor's native resolution. (lol)

Any enlightenment, especially to ascertain what this may be would be greatly appreciated.

 

[MagicPants]

Could be a problem with the AR coating (if it has one). Is it even looking or smudgy in spots?

 

[lolbear]

It evenly covers the display.

 

[MagicPants]

My guess is that they are using a very aggressive anti-reflective coating. They do this to keep reflections from showing up on the screen. The AR coating needs to be matched to the pixel size.

Companies don't generally list what type of AR coating they use anymore which boggles my mind. If you really hate it, call them up and complain that they didn't tell you about the AR coating in the product description.

 

[lolbear]

Well if that's how it is, it certainly explains a lot. I'd like to say that I wouldn't ever buy another Asus monitor after this, but the display on my n61jq laptop appears perfectly fine to my eyes(glossy or whatever). I suppose I'll attempt for a replacement and if I'm still unhappy with it, RMA and try something a little different.

Thanks for the assistance! Maybe now I'll be a little more confident in that I -probably- have a valid complaint.

 

[lolbear]

Best answer selected by lolbear.

 

[MagicPants]

I don't think Asus is bad monitor company. There's a definite trend right now of overdoing AR coating (HP is the worst).

I'm pretty sure Asus sells some glossy finish monitors, they just need to LIST which ones are which.

 

[lolbear]

I may go for the Hannspree SL231DPB if I can't be satisfied with this particular Asus model. It's cheap, has good reviews, and I'm fairly certain it has a glossy display as well.

I have nothing against Asus. I'm pretty sure the statistics don't lie(I mean, some of their models receive a significant amount of praise), but I'd be hard-pressed purchasing a monitor from them again unless I know for certain that the finish isn't going to cause unnecessary strain on my eyes. Perhaps I'm just extraordinarily nit-picky. Oh well.

 

[Mousemonkey]

This topic has been closed by Mousemonkey