Dell dock disappears


May 31, 2010
My dell dock has disappeared. I keep keep a message that it has stopped working and to send Dell a report(but it won't send because of error).

I spent over one hour with a tech from Dell who tried to fix the problem but was uable to do so. He said I needed to purchase a warranty or program to take care of the problem. My laptop is only 4 months old!

I have tried reinstalling dell dock(no go). I tried starting the computer in safe mode(no go). What can I do? Please make it simple because I am a beginner. Also this is my first time on a computer forum. Thanks.