G
Guest
Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)
When purchasing my 8300 desktop (I like the computer!), I shelled out a few
extra bucks for Express Service. This was supposed to give me sort of
priority (shorter waits) when requesting telephone support. To obtain this
service, I dial a special extension and input a code number. However, I
have yet to distinguish a "difference" between Express Service and standard
service. In the last 2 weeks, my waiting times have been just short of an
hour. It's hard to believe that others are waiting even longer.
My question: Have I given Dell a gift or am I getting something for having
purchased Express Service?
When purchasing my 8300 desktop (I like the computer!), I shelled out a few
extra bucks for Express Service. This was supposed to give me sort of
priority (shorter waits) when requesting telephone support. To obtain this
service, I dial a special extension and input a code number. However, I
have yet to distinguish a "difference" between Express Service and standard
service. In the last 2 weeks, my waiting times have been just short of an
hour. It's hard to believe that others are waiting even longer.
My question: Have I given Dell a gift or am I getting something for having
purchased Express Service?