Dell Inspiron 15 3000 laptop has ble screen, no cursor after puppy stepped on keyboard???

[deborahk68]

Puppy stepped on keyboard of Dell Inspiron 15 and now just a blue screen and no cursor??

 

[webworkings]

Have you tried shutting it down and the restarting it to see if this resolves the issue?

 

[deborahk68]

I have, that didn’t work.

 

[webworkings]

Blue screens usually have an error message. Is there one on this? And, if there is, what does it say exactly?

 

[deborahk68]

Blue screens usually have an error message. Is there one on this? And, if there is, what does it say exactly?

 

[deborahk68]

Nope- not even a cursor showing. I did wipe my hands across the keyboard and the audio ‘helper’ spoke but nothing on the screen at all.

 

[webworkings]

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.