Dell Laptop Won't Connect to New Internet via Ethernet

[Outfoxy]

I just moved into a new apartment with a roommate who already has a modem with internet connected to their desktop. I had been using wifi and ethernet at my old place on my current laptop. I'm trying to get my laptop working with this new setup but it keeps saying No Internet and No network access.

I'm using:
Windows 10 Home
Processor AMD A6-6310 APU with AMD Radeon R4 Graphics 1.80 GHz
Dell Laptop
8.00 GB of RAM
64 bit OS x64-based processor

SURFboard Modem 200 Series
Model SB6121
Motorola Arris

Do I need to give anymore information? I think it's definitely something I need to do through my laptop. Please help me.

 

[weberdarren97]

Try using the cable that he's using. If that works, put your cable into the port on the modem that his is currently in and put your cable back into the laptop. If this doesn't work, your Ethernet cable is no good.

 

[Outfoxy]

Try using the cable that he's using. If that works, put your cable into the port on the modem that his is currently in and put your cable back into the laptop. If this doesn't work, your Ethernet cable is no good.

We've tried this. I've tried his ethernet cable and a different one and while they work for him to connect to the internet, they don't work for my laptop. Same with the different ports. So the ethernet cables and ports work for him but not me.

 

[weberdarren97]

Go to Settings>Internet and Network>Ethernet>Adapter Settings>[Adapter Name]>Properties>Install...>Reliable Multicast Protocol, follow on screen instructions to complete installation.

 

[Outfoxy]

Go to Settings>Internet and Network>Ethernet>Adapter Settings>[Adapter Name]>Properties>Install...>Reliable Multicast Protocol, follow on screen instructions to complete installation.

So as you can see here I followed the instructions:
https://66.media.tumblr.com/3df3d86d0a727957bc8801376bb2d3f6/tumblr_odrqcmA0NB1r2u1kjo1_1280.jpg

And it's there now:
https://68.media.tumblr.com/2c0443adfd43ef613adf460beb48e638/tumblr_odrqcmA0NB1r2u1kjo2_1280.jpg


But still the same issue

 

[weberdarren97]

Once you hit install, hit Protocol and then hit Reliable Multicast Protocol

 

[Outfoxy]

Once you hit install, hit Protocol and then hit Reliable Multicast Protocol

Sorry if I confused you, I did do that. The screens were supposed to show that, but I guess it made it look like I didn't do it all the way.

 

[weberdarren97]

Press Win+X, a menu should show up where the start menu usually is, select Command Prompt (Admin) and type in "netsh int ipv4 install" without quotes and press Enter. Restart your computer using the restart function, then shut down the whole way, wait a moment and turn it back on again. After that, try connecting to the internet again.

 

[Outfoxy]

Press Win+X, a menu should show up where the start menu usually is, select Command Prompt (Admin) and type in "netsh int ipv4 install" without quotes and press Enter. Restart your computer using the restart function, then shut down the whole way, wait a moment and turn it back on again. After that, try connecting to the internet again.

Still no luck after doing this.

 

[Outfoxy]

Welp, we were finally able to get in contact with the company for the device and they said that it simply needs a router to function as we assumed. Sorry for the trouble and thanks for the help everyone!

 

[weberdarren97]

No problem.

Also, as you cannot select your own response as the Best Answer, would you like me to do that for you? Selecting a Best Answer is useful for someone to quickly find the solution they're looking for when searching the forum.