I bought a Dell P2715Q and I'm connecting it to my PC using a DisplayPort cable (bought separately, not RBR)
The issue basically is that the monitor doesn't display when using 3840 x 2160 @ 60hz but it does using 3840 x 2160 @ 30hz. I have also tested the monitor at 2560*1440 @ 60hz which works).
When i say 'monitor doesn't display' i mean that when ever the refresh rate is changed to 60hz the monitor goes into standby mode, I'm changing the refresh rates using the advanced settings in the resolution selection settings using my second monitor.
I've searched the dell website/internet and it seems like multiple people have reported this issue however i have not seen a fix for this issue mentioned. any ideas?
* What is the 20 digit alpha-numeric monitor serial number?
Serial: CN0GVDF874445553011S
P/N: WJKVX rev.A01
* What specific computer model?
?? – Computer is custom built, monitor in question is P2715Q
* What operating system?
Windows 8.1 64bit
* What video card?
AMD R9 290 (http://www.sapphiretech.com/presentation/product/product_index.aspx?pid=2167&lid=1)
* Video card driver version?
14.502 (Catalyst version 15.5) - latest as of 09 Jun 2015
* What video out ports are available on the video card?
1 x HDMI (with 3D)
1 x DisplayPort 1.2
2 x Dual-Link DVI-D
* What video out port are you using from the video card to what video in port on the monitor?
DisplayPort
* What cable are you using to attach the video card to the monitor?
DisplayPort
* Press the monitor Menu button to open the monitor OSD (On Screen Display). The bottom of that screen should show a resolution. What is listed?
Resolution : 3840 x 2160 @ 30hz
Maximum : 3840 x 2160 @ 60hz
* Was the monitor purchased from Dell or some reseller?
From Dell
Re-posted from http://en.community.dell.com/support-forums/peripherals/f/3529/t/19635846
The issue basically is that the monitor doesn't display when using 3840 x 2160 @ 60hz but it does using 3840 x 2160 @ 30hz. I have also tested the monitor at 2560*1440 @ 60hz which works).
When i say 'monitor doesn't display' i mean that when ever the refresh rate is changed to 60hz the monitor goes into standby mode, I'm changing the refresh rates using the advanced settings in the resolution selection settings using my second monitor.
I've searched the dell website/internet and it seems like multiple people have reported this issue however i have not seen a fix for this issue mentioned. any ideas?
* What is the 20 digit alpha-numeric monitor serial number?
Serial: CN0GVDF874445553011S
P/N: WJKVX rev.A01
* What specific computer model?
?? – Computer is custom built, monitor in question is P2715Q
* What operating system?
Windows 8.1 64bit
* What video card?
AMD R9 290 (http://www.sapphiretech.com/presentation/product/product_index.aspx?pid=2167&lid=1)
* Video card driver version?
14.502 (Catalyst version 15.5) - latest as of 09 Jun 2015
* What video out ports are available on the video card?
1 x HDMI (with 3D)
1 x DisplayPort 1.2
2 x Dual-Link DVI-D
* What video out port are you using from the video card to what video in port on the monitor?
DisplayPort
* What cable are you using to attach the video card to the monitor?
DisplayPort
* Press the monitor Menu button to open the monitor OSD (On Screen Display). The bottom of that screen should show a resolution. What is listed?
Resolution : 3840 x 2160 @ 30hz
Maximum : 3840 x 2160 @ 60hz
* Was the monitor purchased from Dell or some reseller?
From Dell
Re-posted from http://en.community.dell.com/support-forums/peripherals/f/3529/t/19635846