Question Dell R410 Server Not Recognizing SATA Drives in BIOS

[Antonio Lombardo]

My company recently purchased a Dell R410 server, and I encountered an issue where my SATA drives are not recognized by the BIOS. I entered the BIOS setup, set the SATA mode to AHCI, and disabled RAID because I don't intend to use it. The hard drives can blink, indicating power and activity.

I verified that all SATA data and power cables are securely connected and tried connecting the drives to different SATA ports on the motherboard.

Despite these efforts, the BIOS still does not recognize the SATA drives. The physical drives are listed as unknown in the BIOS when AHCI is chosen, and I receive a message indicating "AHCI BIOS not installed," suggesting that the drives are not being detected. I have double-checked the physical connections and BIOS settings multiple times to ensure everything is configured correctly.

 

[Aeacus]

My company recently purchased a Dell R410 server

Brand new or used?

If brand new, contact Dell for assistance.

If used, could be bad SATA controller on MoBo. In this case, MoBo replacement. That is, IF drives are known to work. But could be dead drives as well.