Dell repair service - who does it.

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

What companies have contracts with dell to service and install dell systems?

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I think that Dell farms out at least some of its business to local authorized
service providers. There is a dealer here locally who does lots of Dell
business with one of the nearby colleges which is all-Dell.

I'd like to know what it takes to become an authorized Dell service provider.
Do I need to take a course, or can I get my degree for life experiences? I can
quickly tear apart most any Dell without looking at a service manual, because
I've done it for so long. I put them back together somewhat reasonably, too.

I also had a client bought up by a multinational company which had an all-Dell
policy. The tech who arrived to service a Dell box in bad shape was from yet
another smaller service provider.

For some of Dell's larger corporate, governmental, and institutional customers,
there may be arrangements with equally large service companies like TRW and GE
(and probably not IBM, who are huge service operation), who generally have
better logistics and manpower pool than the smaller outfits... Ben Myers

On 01 Jul 2004 04:56:10 GMT, brs75056@aol.com (BRS75056) wrote:

>What companies have contracts with dell to service and install dell systems?
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"I can quickly tear apart most any Dell without looking at a service manual,
because I've done it for so long. I put them back together somewhat
reasonably, too."

I think you're being modest, Ben. I'll bet you can put those boxes back
together very well.

At one time, Dell offered technician-level courses for people who wanted to
service Dell equipment, which lead to some sort of certification offered by
Dell. I believe these courses and the certification program still exist, but
I haven't look for them lately. To be honest, I accidentally came across the
certification program while roaming through Dell's web site and I don't
remember exactly where it was.

In any case, this certification may be required to service Dell equipment.
At the very least, that section of Dell's web site could help you get in
touch with the people who would approve you for servicing Dell equipment.

Rocky

<ben_myers_spam_me_not @ charter.net (Ben Myers)> wrote in message
news:40e3f044.457628@news.charter.net...
> I think that Dell farms out at least some of its business to local
authorized
> service providers. There is a dealer here locally who does lots of Dell
> business with one of the nearby colleges which is all-Dell.
>
> I'd like to know what it takes to become an authorized Dell service
provider.
> Do I need to take a course, or can I get my degree for life experiences?
I can
> quickly tear apart most any Dell without looking at a service manual,
because
> I've done it for so long. I put them back together somewhat reasonably,
too.
>
> I also had a client bought up by a multinational company which had an
all-Dell
> policy. The tech who arrived to service a Dell box in bad shape was from
yet
> another smaller service provider.
>
> For some of Dell's larger corporate, governmental, and institutional
customers,
> there may be arrangements with equally large service companies like TRW
and GE
> (and probably not IBM, who are huge service operation), who generally have
> better logistics and manpower pool than the smaller outfits... Ben Myers
>
> On 01 Jul 2004 04:56:10 GMT, brs75056@aol.com (BRS75056) wrote:
>
> >What companies have contracts with dell to service and install dell
systems?
> >
>

 

[Fixer]

Archived from groups: alt.sys.pc-clone.dell (More info?)

There are 3 international companies that share this contract between them
they are, 1) Getronics, 2) Unisys and 3) Banctec (who deal with most of home
user issues) they do all of Dells Warranty service calls, and in all honesty
they have it all sewn up between them
"BRS75056" <brs75056@aol.com> wrote in message
news:20040701005610.12089.00001082@mb-m01.aol.com...
> What companies have contracts with dell to service and install dell
systems?
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Except for companies like the one run by my professional acquaintance nearby.
Maybe he made a special deal with Dell with leverage from the college who
apparently favors his style of service... Ben Myers

On Thu, 1 Jul 2004 21:44:41 +0100, "Fixer" <steve.h1@ntlworld.com> wrote:

>There are 3 international companies that share this contract between them
>they are, 1) Getronics, 2) Unisys and 3) Banctec (who deal with most of home
>user issues) they do all of Dells Warranty service calls, and in all honesty
>they have it all sewn up between them
>"BRS75056" <brs75056@aol.com> wrote in message
>news:20040701005610.12089.00001082@mb-m01.aol.com...
>> What companies have contracts with dell to service and install dell
>systems?
>>
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

There are two arrangements Dell will make with corporate customers.

CATPM (Customer Appointed Third Party Maintainer) which is country
specific. A customer can nominate a TPM to service his equipment and
handle warranty claims (for spare part replacement) on his behalf. No
service credits are paid to the maintainer. Part exchange is not in
advance.

Premier Access - similar to CATPM but available to international
(big!) customers only. I beleive this involves the payment of service
credits to the TPM per-event but that may have changed... Part
exchange is in advance.

Declan



ben_myers_spam_me_not @ charter.net (Ben Myers) wrote in message news:<40e4794d.795884@news.charter.net>...
> Except for companies like the one run by my professional acquaintance nearby.
> Maybe he made a special deal with Dell with leverage from the college who
> apparently favors his style of service... Ben Myers

 

[Robert]

Archived from groups: alt.sys.pc-clone.dell (More info?)

http://dcse.dell.com/
They measure service providers to ensure they are 'qualified' to service the
product.
High end gear like SAN's - definately.

"Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
news:3951b6e5c2b05e6cb73951922cbb5f81@news.teranews.com...
> "I can quickly tear apart most any Dell without looking at a service
manual,
> because I've done it for so long. I put them back together somewhat
> reasonably, too."
>
> I think you're being modest, Ben. I'll bet you can put those boxes back
> together very well.
>
> At one time, Dell offered technician-level courses for people who wanted
to
> service Dell equipment, which lead to some sort of certification offered
by
> Dell. I believe these courses and the certification program still exist,
but
> I haven't look for them lately. To be honest, I accidentally came across
the
> certification program while roaming through Dell's web site and I don't
> remember exactly where it was.
>
> In any case, this certification may be required to service Dell equipment.
> At the very least, that section of Dell's web site could help you get in
> touch with the people who would approve you for servicing Dell equipment.
>
> Rocky
>
> <ben_myers_spam_me_not @ charter.net (Ben Myers)> wrote in message
> news:40e3f044.457628@news.charter.net...
> > I think that Dell farms out at least some of its business to local
> authorized
> > service providers. There is a dealer here locally who does lots of Dell
> > business with one of the nearby colleges which is all-Dell.
> >
> > I'd like to know what it takes to become an authorized Dell service
> provider.
> > Do I need to take a course, or can I get my degree for life experiences?
> I can
> > quickly tear apart most any Dell without looking at a service manual,
> because
> > I've done it for so long. I put them back together somewhat reasonably,
> too.
> >
> > I also had a client bought up by a multinational company which had an
> all-Dell
> > policy. The tech who arrived to service a Dell box in bad shape was
from
> yet
> > another smaller service provider.
> >
> > For some of Dell's larger corporate, governmental, and institutional
> customers,
> > there may be arrangements with equally large service companies like TRW
> and GE
> > (and probably not IBM, who are huge service operation), who generally
have
> > better logistics and manpower pool than the smaller outfits... Ben Myers
> >
> > On 01 Jul 2004 04:56:10 GMT, brs75056@aol.com (BRS75056) wrote:
> >
> > >What companies have contracts with dell to service and install dell
> systems?
> > >
> >
>
>