Dell Studio 1754 and Dell Tech Support Sucks badly

[tsauther]

Just want to make sure I'm doing my part. 3rd Dell laptop will be my very last. I'm very saddened by Dell's tech support staffing. I (had) a Studio 1754 whose screen went black. No Bios beep codes, nothing -- just a black screen. Warranty replaced the Mobo with a Refurb unit (I was there and watched the Tech do it). Still nothing. The CPU exhibited the same exact issue. Tech guy starts to place an order for a 3rd MoBo and says, "Hold it, let me try this" and he replaces the AC adapter. Bing! CPU boots and works fine. Flash forward 3 months. CPU is now out of warranty and in the latest crash episode, I do get a Bios beep code. One long, two short == Tech Support telling me I'm out of warranty (incessantly) and that it will be $59 plus parts and labor. I even spoke with the 'supervisor' who told me the issue wasn't the power cord in the beginning and that it will be $59 plus parts and labor to fix the recent issue.

Crap. Dell is now crap. And let's see, should I spend $300+ to have them fix crap? Or, should I put crap where it belongs...

 

[king smp]

take a look a this chart of beep codes
http://www.nullamatix.com/dell-diagnostic-beep-code-troublshooting-chart/
according to this
it is DMA failure
which is either a motherboard issue or
a conflict with expansion cards

 

[Ubrales]

I agree with king - my chart shows 1 long, 2 short beeps ---- Display adapter problem (MDA, CGA) - bad motherboard.

 

[CompTIA_Rep]

Here is a tip for your next purchase.

All manufacturers suck! Outsourced tech support, crappy service, send in your PC and get it weeks later kind of thing.

The secret is Business warranty. Its like Apple Care, great English speaking phone support with next date on site in some cases. I prefer Dell's Gold warranty the best, but anything beyond the basic standard consumer warranty and your set.

 

[Mousemonkey]

Best answer selected by mousemonkey.

 

[Mousemonkey]

This topic has been closed by Mousemonkey