Question Dell XPS 13 (9350) and HP USB C Hub G4 doesn't recognize Display Ports?

[okokcool]

Hi,

I have a Dell XPS 13 (9350) with Intel HD 520 and a HP USB C Hub G4.

What I've pluged into the hub:

• LAN
• USB devices
• 1x HDMI (external Monitor)
• 1x DisplayPort (external Monitor)

But my Dell just doesn't connec to/recognizes the external Monitors..
I've pluged in the hub on another laptop - everything worked fine.
The Monitors and cables are also all fine!
And Intel HD 520 does support up to 3x Monitors.

I've already installed the latest drivers - without success 🙁

Any ideas, please? :/

Thanks.

 

[rgd1101]

got the thunderbolt software/driver install on the dell?

 

[okokcool]

got the thunderbolt software/driver install on the dell?

Just checked it, yeah.
Didnt think about that at all, but my Thunderbolt Controller doesn't seem to recognize the hub as a Thunderbolt 3, it's not listet as "Plugged in Thunderbolt Device".

Edit: I checked my Device Manager, couldn't finde Thunderbolt (I enabled show hidden devices). Looks like it's not installed properly, right?

 

[rgd1101]

mine only show up in software components in device manager. doesn't show up anywhere else even when I using a dell dock now.

 

[okokcool]

Okay, could find it there too, but it was also listed as hidden device.
My Dell connects to the Hub via USB C instead of Thunderbolt, I guess thats the problem - I noticed that my other laptops do connect via Thunderbolt.
I've reinstalled my driver, but no success 🙁

Update: Checked up my BIOS settings, Thunderbolt is enabled and I put the security level to the lowest (=no security), nothing....This Dell is really <Mod Edit> me up, never again.

 

[corsario0]

Sorry to bother you, but I have the same problem as you, did you manage to solve it and if so, could you tell me how, thanks in advance for the inconvenience