Question Dell XPS 13 not charging, help?

Sep 7, 2019
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Hello. I have an issue with my XPS 13 9360 -- the laptop does not charge and alternates between detecting and not detecting the battery. It needs to be plugged in to work, otherwise it just dies. The led repeatedly flashes yellow and then white when the battery isn't detected.

Neither the AC adapter nor the charging port has any visible damage.

I ran a hardware diagnostic test, these are the results: View: https://m.imgur.com/a/CrJRbUF


Is this an issue with my charger, port, or battery? Several/none of them?

Thanks.
 
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blackcatpc

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Mar 28, 2011
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Hello, The first thing to try before buying a new battery would be to update the BIOS. Sometimes updates can cause this issue with Dells and it causes unusual errors. If you google "Dell service tag UK" and put the service tag of the laptop in. (Service tag is found on the base of the laptop under the flap on your model). The go to the drivers and downloads tab and follow the instructions there. If this doesn't fix the issue, feel free to message me and we can try some resolutions.

I hope this helps,

Ben