Hello. I have an issue with my XPS 13 9360 -- the laptop does not charge and alternates between detecting and not detecting the battery. It needs to be plugged in to work, otherwise it just dies. The led repeatedly flashes yellow and then white when the battery isn't detected.
Neither the AC adapter nor the charging port has any visible damage.
I ran a hardware diagnostic test, these are the results: View: https://m.imgur.com/a/CrJRbUF
Is this an issue with my charger, port, or battery? Several/none of them?
Thanks.
Neither the AC adapter nor the charging port has any visible damage.
I ran a hardware diagnostic test, these are the results: View: https://m.imgur.com/a/CrJRbUF
Is this an issue with my charger, port, or battery? Several/none of them?
Thanks.