Hello
I bought an XPS-17 during the summer. I purchased the model with 16 GB ram and a 512 GB SSD and 4K Display. Then I upgraded the ram to 64 GB and the SSD storage to 4 TB (2 Samsung SSD's at 2TB each.). I bought this model because of its upgradability and performance. Originally I was looking to buy an XPS-13 2-1 , but found out it was not upgradeable. Since I bought it, I have not experienced any issues like a loose trackpad, charging problems, etc. In fact, I am very impressed with the laptop. Dell has an excellent product here. I don't usually play video games, but I installed Microsoft Flight Simulator 2020 and I am able to play it without any technical issues. All the software that I installed in the machine, included Adobe creative Suite runs very well with very fast loading times. Windows hello works great. It is possible that some people received a defective unit when they purchased and received their XPS-17, but that was not the case with me. My main purpose for the machine is to do coding in Java since I am a developer. I hope that my post clarifies some of what people are experiencing with this laptop. I feel for the people that got a defective unit since that would make me lose faith on the manufacturer.