[SOLVED] Dell XPS 420 and "Audio Device on High Definition Audio Bus"

[mmcclaf]

Hi all,

I have this XPS 420 that I have an issue with the sound. I've tried downloading the drivers from the Dell website (anything listed under XP, and Vista 32), but all of them are saying the device doesn't exist. I tried scouring the net online for hours, even based on the Hardware ID and can't seem to locate the right driver.

Can anyone assist? I've attached some screenshots that could help.

 

[popatim]

Which GPU do you have installed?

 

[popatim]

https://www.realtek.com/en/agree-to-download?downloadid=330b6c7b65e96cb0cb06c18e18df560c

Try this one. That looks like XP you have running.

 

[mmcclaf]

Which GPU do you have installed?

I installed an ATI Radeon HD5700 so have the drivers for that one installed.... but should the sound drivers be grouped in with the onboard GPU driver?

 

[mmcclaf]

https://www.realtek.com/en/agree-to-download?downloadid=330b6c7b65e96cb0cb06c18e18df560c

Try this one. That looks like XP you have running.

I'll try this one tonight and let you know how I make out. Yes, it is XP, hence posting in the XP category.

 

[mmcclaf]

https://www.realtek.com/en/agree-to-download?downloadid=330b6c7b65e96cb0cb06c18e18df560c

Try this one. That looks like XP you have running.

Unfortunately I start the process then get an error page: The product link is empty, please find the product from the download center page and click the download icon to download normally

 

[SkyNetRising]

Why would you install windows xp?
That pc should be perfectly capable of running windows 7.

Anyway - your pc needs chipset drivers for Intel x38 chipset.

https://www.dell.com/support/home/en-ie/product-support/product/xps-420/drivers

 

[mmcclaf]

Why would you install windows xp?
That pc should be perfectly capable of running windows 7.

Anyway - your pc needs chipset drivers for Intel x38 chipset.

https://www.dell.com/support/home/en-ie/product-support/product/xps-420/drivers

It's actually for a family relative who has a game that doesn't "run right" as he put it (very non tech savvy) in Windows 7, as the game originated in Windows XP. So he was adamant on getting a Windows XP machine.

I'll try the chipset drivers, but didn't think that would assist with the audio.

 

[SkyNetRising]

I'll try the chipset drivers, but didn't think that would assist with the audio.

Chipset drivers have to be installed first before any other drivers. Without them hardware may not get detected properly.

 

[mmcclaf]

I installed the chipset drivers, and then I installed this audio driver, and all seemed to work fine.

Thanks!

https://www.dell.com/support/home/en-ca/drivers/driversdetails?driverid=4wj1n

 

[popatim]

Excellent!

 

[aoresteen]

As a note, HD audio in WinXP can also refer to a modem port if the computer has a built-in modem like the Dell D630 and the modem driver is missing.