[SOLVED] Dell XPS PP28L does not boot up

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Parroty69

Commendable
Oct 27, 2021
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I have a Dell PP28L laptop. It used to boot up a few months ago but I have accidentally dropped it and it no longer boots up. When I connect it to a power adapter and press the power button, it flashes some lights and makes a bit of noise before turning off again but it doesn’t turn on the screen. The bottom of the laptop says that it needs a 19.5v 3.44a/4.62a power adapter but I have connected a 19.5v 6.7a power adapter instead, it used to work with this power adapter and I can confirm that the power adapter is working but now it doesn’t work anymore.

Can someone please help me with this? This is my old laptop and I still want to use it.
 
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Parroty69 said:
I have a Dell PP28L laptop. It used to boot up a few months ago but I have accidentally dropped it and it no longer boots up. When I connect it to a power adapter and press the power button, it flashes some lights and makes a bit of noise before turning off again but it doesn’t turn on the screen. The bottom of the laptop says that it needs a 19.5v 3.44a/4.62a power adapter but I have connected a 19.5v 6.7a power adapter instead, it used to work with this power adapter and I can confirm that the power adapter is working but now it doesn’t work anymore.

Can someone please help me with this? This is my old laptop and I still want to use it.
Click to expand...
Needs to be opened up to see if something broke loose during the drop.
Is battery charge light on when connected to power adapter ?
 
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CountMike said:
Needs to be opened up to see if something broke loose during the drop.
Is battery charge light on when connected to power adapter ?
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Yes, the battery charge light does turn on when connected to the power adapter.

Also, I've just found out that even though the display does not turn on when I push the power button, the fans are still blowing and it is blowing warm air and the power light is on. I suspect that it is a display issue and I have plugged my external monitor in to test but my external monitor keeps bugging out for some reason even with a different computer.
 
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Parroty69 said:
Yes, the battery charge light does turn on when connected to the power adapter.

Also, I've just found out that even though the display does not turn on when I push the power button, the fans are still blowing and it is blowing warm air and the power light is on. I suspect that it is a display issue and I have plugged my external monitor in to test but my external monitor keeps bugging out for some reason even with a different computer.
Click to expand...
Flat ribbon connector to display is quite fragile and not soldered so it may have jumped out. Laptop would still have to be opened to check.
 
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