Question Dell XPS15 crashes when using both memory slots but not when single slot is used

[maxx87]

Hi All, I'm experiencing a variety of blue screen crashes within 10-20 minutes of booting my Dell XPS15:
PAGE_FAULT_IN_NONPAGE_AREA
ATTEMPTED_EXECUTE_OF_NONEXECUTE_MEMORY
BAD_POOL_HEADER
SYSTEM_SERVICE_EXCEPTION
MEMORY_MANAGEMENT

Googling all these errors has thrown up memory issues.

My machine is stock and running 2 x 8gb DDR4 2400 MHz ram.

I've tested the machine using CMD tools and no errors come back. Windows 10 is up to date as are all graphics drivers and Dell drivers.

HOWEVER, the machine runs fine using only 1x8gb stick, in both memory slots and with both sticks of memory.

Suggestions on where to go from here are much appreciated!

 

[rgd1101]

did it come with 2x8GB or did you upgrade it?

 

[Calvin7]

2 x 8gb DDR4 2400 MHz ram

Memory part number and/or link to it?

Dell XPS 15 that's a standard model features a 2.2-GHz Intel Core i7-8750H processor with 8GB of RAM.

• 3.5 XPS 15
  • 3.5.1 XPS 15 (L501X/L502X)
  • 3.5.2 XPS 15 (9530)
  • 3.5.3 XPS 15 (9550)
  • 3.5.4 XPS 15 (9560)
  • 3.5.5 XPS 15 2-in-1 (9575, Early 2018)
  • 3.5.6 XPS 15 (9570, May 2018)