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Archived from groups: alt.sys.pc-clone.dell (More info?)
Just yesterday I fought the battle to get my restore CDs mailed to me from
Dell. During the conversation, the customer service rep mentioned that Dell
has started a "Media Reduction Initiative" designed to make it easier for
you to restore the PC. I told him this is a nice feature, but media should
be included in case of total hard drive failure or in case of an upgrade.
This must have been sound logic, because Dell is mailing my restore CDs to
me.
Possibly another thing that helped was when I mentioned this is my 6th Dell
PC and my father is on his 4th. Failure to provide the restore CDs was
going to cause us both to find another PC manufacturer in the future.
My prediction is that all the bad publicity and swamped phone/chat
representatives will lead to the dropping of the Media Reduction Initiative.
Either they will drop it or see a drop of another kind...in sales. Just
having to fight for the software I purchased with this PC makes me question
if I will ever buy from them again.
Just yesterday I fought the battle to get my restore CDs mailed to me from
Dell. During the conversation, the customer service rep mentioned that Dell
has started a "Media Reduction Initiative" designed to make it easier for
you to restore the PC. I told him this is a nice feature, but media should
be included in case of total hard drive failure or in case of an upgrade.
This must have been sound logic, because Dell is mailing my restore CDs to
me.
Possibly another thing that helped was when I mentioned this is my 6th Dell
PC and my father is on his 4th. Failure to provide the restore CDs was
going to cause us both to find another PC manufacturer in the future.
My prediction is that all the bad publicity and swamped phone/chat
representatives will lead to the dropping of the Media Reduction Initiative.
Either they will drop it or see a drop of another kind...in sales. Just
having to fight for the software I purchased with this PC makes me question
if I will ever buy from them again.