Dell's Media Reduction Initiative

G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

Just yesterday I fought the battle to get my restore CDs mailed to me from
Dell. During the conversation, the customer service rep mentioned that Dell
has started a "Media Reduction Initiative" designed to make it easier for
you to restore the PC. I told him this is a nice feature, but media should
be included in case of total hard drive failure or in case of an upgrade.
This must have been sound logic, because Dell is mailing my restore CDs to
me.

Possibly another thing that helped was when I mentioned this is my 6th Dell
PC and my father is on his 4th. Failure to provide the restore CDs was
going to cause us both to find another PC manufacturer in the future.

My prediction is that all the bad publicity and swamped phone/chat
representatives will lead to the dropping of the Media Reduction Initiative.
Either they will drop it or see a drop of another kind...in sales. Just
having to fight for the software I purchased with this PC makes me question
if I will ever buy from them again.
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

[Just when I thought discussion of this topic was over...]

It appears that your CSR left out the word "Microsoft" before "Media
Reduction Initiative". It does appear that Microsoft is behind the idea for
all OEMs - not just Dell - to quit supplying CDs containing Microsoft
software with new computers. This is (allegedly) part of Microsoft's
continuing battle against piracy.

Leaving aside any thoughts or opinions on Microsoft or piracy - which don't
belong in this group, anyway - I have no problem with this 'initiative' so
long as Dell reduces the price of the computer accordingly and offers me the
opportunity to include the CDs, for a price, with my order. CDs would become
just another optional feature that you can choose to include or not include
with your purchase.

Ted Zieglar

"JRB" <bradforj@SPAMFILTER.bellsouth.net> wrote in message
news:b_6ce.133430$vK6.32159@bignews3.bellsouth.net...
> Just yesterday I fought the battle to get my restore CDs mailed to me from
> Dell. During the conversation, the customer service rep mentioned that
Dell
> has started a "Media Reduction Initiative" designed to make it easier for
> you to restore the PC. I told him this is a nice feature, but media
should
> be included in case of total hard drive failure or in case of an upgrade.
> This must have been sound logic, because Dell is mailing my restore CDs to
> me.
>
> Possibly another thing that helped was when I mentioned this is my 6th
Dell
> PC and my father is on his 4th. Failure to provide the restore CDs was
> going to cause us both to find another PC manufacturer in the future.
>
> My prediction is that all the bad publicity and swamped phone/chat
> representatives will lead to the dropping of the Media Reduction
Initiative.
> Either they will drop it or see a drop of another kind...in sales. Just
> having to fight for the software I purchased with this PC makes me
question
> if I will ever buy from them again.
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:Wk7ce.13696$Bb7.7946359@news.sisna.com...
> [Just when I thought discussion of this topic was over...]
>
> It appears that your CSR left out the word "Microsoft" before "Media
> Reduction Initiative". It does appear that Microsoft is behind the idea
> for
> all OEMs - not just Dell - to quit supplying CDs containing Microsoft
> software with new computers. This is (allegedly) part of Microsoft's
> continuing battle against piracy.
>
> Leaving aside any thoughts or opinions on Microsoft or piracy - which
> don't
> belong in this group, anyway - I have no problem with this 'initiative' so
> long as Dell reduces the price of the computer accordingly and offers me
> the
> opportunity to include the CDs, for a price, with my order. CDs would
> become
> just another optional feature that you can choose to include or not
> include
> with your purchase.
>
> Ted Zieglar
>


To further flog the dead horse, I just borrowed and used a CREATED RESTORE
CD (one I had made some weeks ago) from a friend who bought a new 4700.

To buttress Tom Scale's earlier post, the created CD is simply an OS disc
without the original bloatware.

Repeat: the created CD is indeed the OS disc.


That is all.

Stew
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
news:p08ce.9290$lf2.5193@bignews6.bellsouth.net...
>
> "Ted Zieglar" <teddyz@notmail.com> wrote in message
> news:Wk7ce.13696$Bb7.7946359@news.sisna.com...
>> [Just when I thought discussion of this topic was over...]
>>
>> It appears that your CSR left out the word "Microsoft" before "Media
>> Reduction Initiative". It does appear that Microsoft is behind the idea
>> for
>> all OEMs - not just Dell - to quit supplying CDs containing Microsoft
>> software with new computers. This is (allegedly) part of Microsoft's
>> continuing battle against piracy.
>>
>> Leaving aside any thoughts or opinions on Microsoft or piracy - which
>> don't
>> belong in this group, anyway - I have no problem with this 'initiative'
>> so
>> long as Dell reduces the price of the computer accordingly and offers me
>> the
>> opportunity to include the CDs, for a price, with my order. CDs would
>> become
>> just another optional feature that you can choose to include or not
>> include
>> with your purchase.
>>
>> Ted Zieglar
>>
>
>
> To further flog the dead horse, I just borrowed and used a CREATED RESTORE
> CD (one I had made some weeks ago) from a friend who bought a new 4700.
>
> To buttress Tom Scale's earlier post, the created CD is simply an OS disc
> without the original bloatware.
>
> Repeat: the created CD is indeed the OS disc.
>
>
> That is all.
>
> Stew
>
>

I wanted to make a restore CD, but the option was not where Dell described
it would be on my PC in the start menu. I have a DVD-RW and should be able
to make the CD, except there is no restore CD tool. They left me no option
to have a CD except to call and beg for it. Unacceptable.

Joe
 

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