Question Desktop doesn't turn on please help. Mouse lights up. LEDs, Fans don't function.

Sep 4, 2019
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Hello all i just got my desktop and it doesnt power on. Both the desktop and monitor are connected to power. The video output is also connected corectly.

Here are the specs. Please help it is much appreciated.

Model
Brand ABS Computer Technologies
Series Mage E
Model ALA115

Processor
AMD Ryzen 5 2600 3.40 GHz
Processor Main Features
64 bit 6-Core Processor
Cache Per Processor
16 MB L3 Cache
Memory
16 GB DDR4 3000 MHz
Storage
512 GB SSD
Graphics
NVIDIA GeForce GTX 1660 Ti 6 GB
Power Supply
500W
Case
Rosewill Tempered Glass and Steel SPECTRA C100 (4 x Blue LED fans)
Operating System
Windows 10 Home 64-bit

Motherboard
Chipset
AMD A320

CPU
CPU Type
Ryzen 5 2nd Gen
CPU Speed
2600 (3.40 GHz)
L3 Cache Per CPU
16 MB
CPU Main Features
64 bit 6-Core Processor

Graphics
GPU/VGA Type
NVIDIA GeForce GTX 1660 Ti
Video Memory
6 GB GDDR6
Virtual Reality Ready
Yes

Memory
Memory Capacity
16 GB DDR4
Memory Speed DDR4 3000

Storage
SSD 512 GB
 
Sep 4, 2019
4
0
10
0
new and not working? contact the builder
Nope it’s refurbished and not working. I contacted the builder they think it’s the PSU so they’re sending me a replacement PSU. Just trying to see what other troubleshooting I can do before the PSU gets here.
 

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