Desktop has internet - but is not 'connected' to router.

[dwilliams92]

I have a synology rt1900ac router connected to my desktop (and obviously wireless devices connecting to the router). However, when accessing the router control panel from my desktop, even though my desktop can connect to the internet, it won't let me access the settings from the router, nor access the router login page (192.168.1.1).

I can however access the router login page/settings from a wireless device.

What's going on here? Any settings i need to change?

Kind Regards

Debbie

 

[The Paladin]

when you open a CMD window and runs "ipconfig /all" can you paste the result please.

 

[jsmithepa]

Am gonna give you my standard (my wager) reply:

You have:

ISP Gateway ---(subnet 1)---desktop---(WAN)RT190---(subnet 2)--->

One way to fix is, move desktop to subnet 2:

ISP Gateway ---(subnet 1)---(WAN)RT190(LAN)---(subnet 2)---Desktop--->

Another way to fix is, reconfigure RT190 as Access Point only, then you will have one flat subnet and everybody is happy.

 

[dwilliams92]

when you open a CMD window and runs "ipconfig /all" can you paste the result please.

Thanks, do I do this from the desktop or wireless connected device?

 

[The Paladin]

from the desktop please

 

[dwilliams92]

from the desktop please

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\user>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : user-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : BC-5F-F4-CA-9E-3E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1c56:c300:aeb2:f62a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.3.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, 16 December 2016 8:30:26 a.m.
Lease Expires . . . . . . . . . . : Saturday, 17 December 2016 8:30:26 a.m.
Default Gateway . . . . . . . . . : 192.168.3.254
DHCP Server . . . . . . . . . . . : 192.168.3.254
DHCPv6 IAID . . . . . . . . . . . : 247226356
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-E9-DA-67-BC-5F-F4-CA-9E-3E

DNS Servers . . . . . . . . . . . : 192.168.3.254
0.0.0.0
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{ECBE42F0-902D-46F5-BF61-B0D7E111DAB5}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\user>

--

Is there any personal identifying information I need to remove, or is it all OK? Also - I really appreciate all your help

 

[The Paladin]

try using Default Gateway . . . . . . . . . : 192.168.3.254 to access your router

odd you mention 192.168.1.1 to connect to your router
this kind shows me this computer is connecting to another router
do you have more than one running here ?

 

[dwilliams92]

try using Default Gateway . . . . . . . . . : 192.168.3.254 to access your router

odd you mention 192.168.1.1 to connect to your router
this kind shows me this computer is connecting to another router
do you have more than one running here ?

I have a modem router which was supplied by the ISP. I disabled the 'WiFi' function on the modem router, so technically the 'modem router' supplied by the ISP acts as the 'modem' and my rt1900ac acts as the 'router'.

Maybe something I haven't changed on the 'modem router'?

 

[The Paladin]

your desktop is wired to your RT1900AC or the ISP "router"
because the IP you gave me is a wired IP if your connected to the ISP router directly your bypassing the RT1900C you wont see it.

 

[dwilliams92]

your desktop is wired to your RT1900AC or the ISP "router"
because the IP you gave me is a wired IP if your connected to the ISP router directly your bypassing the RT1900C you wont see it.

The ethernet cable is going directly from my computer to the ISP 'modem/router'. I thought you had to plug in the computer to the modem?

So should I connect it to the RT1900AC?

Thanks!!

 

[The Paladin]

yes if you have the ISP modem/router combo configured with Wi-Fi off, you can connect the rt1900ac on it but because you turned off the Wi-Fi off on it doesn't mean the routing processes are disabled and there fore you cannot connect your router to it unless you set it into Wi-Fi AP MODE and you connect regular rj45 from ISP modem into the wan port or port 1-4

https://www.manualslib.com/manual/982957/Synology-Rt1900ac.html?page=15

I know this is not your system below, it is mine... but yours should be connected this way