Question Desktop keeps freezing help!

May 5, 2020
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Okay so this started happening about a week ago. randomly the screen will freeze but i can still move the mouse & click the windows button (can't click to open anything while i'm there tho) but that's about all & i can't ctrl, alt & del out either. This doesn't happen it safe mode or in clean boot mode either. so i'm guessing its something in the services but i have no clue about that stuff.
I can't system restore either, it fails for some reason.

Don't know how add my Dxdiag so i'll provide my system info. I have booked my pc in to have it looked at but i'd rather not pay out if i can fix it, just don't know how.

Thank You :)

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System Information
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Time of this report: 10/16/2020, 08:19:57
Machine name: DESKTOP-3E1FUS9
Machine Id: {1AB51704-4098-42C4-BE92-A14238F354A8}
Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 2608 (type: UEFI)
Processor: AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16300MB RAM
Page File: 6261MB used, 12469MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
 

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