[SOLVED] Desktop Problems

xKinato

Prominent
Sep 23, 2019
20
0
510
0
Bought yesterday desktop, straight out of the box having major issues specs below drive+Written.
Computer will at random while doing anything mostly gaming will crash games with error "Windows has crashed due to a GPU problem" or will blue screen stating "Memory issues" I have ran Windows memory diagnostic, says no issues. as well as a disk check and windows 10 installation check all came back clean, Windows event viewer is little help as well.
Any game launched will eventually and pretty quickly crash. sometimes with error codes. Blizzard's overwatch crashes with" BLZOWCLI00000005" Error stating memory was taken from the game and to close overlays (nothing but game has been opened).same kind of issues with Cyberpunk2077, FFXIV, No Mans sky anything ive tried just different error codes if it gives me one at all. can't return it right away due to pandemic either... zzz any help would be greatly appreciated as i have no idea what todo from here :/

Specs
https://drive.google.com/file/d/1cl6YlDjKLMJCmC_dOPMti0kCB2cqRNcw/view?usp=sharing
Windows 10 home 64-bit
AMD Ryzen 7 3700x
matisse 7nm Tech
15.GB dual-channel @ 1499Mgz
ASUSTeK Computer INC Prime b450m-a
4095MB Nvidia Gforce RTX 3070
 

Ralston18

Titan
Moderator
Okay. Just hold off on gaming etc. for a day or so.

Let the system catch up on updates and so forth.

Is Ampere_3D installed on the computer? Or any similar software application?

Wondering how old is that PSU and what all was it used for? I.e., heavy gaming, video editing, bitcoin mining....

You need more error information via Reliability History and Event Viewer.

Event Viewer is not as user friendly but it is likely that you will need to look into the logs there.

However, we cannot overlook "memory issues".

Power down, unplug, open the case.

Should not be necessary but if so then clean out dust and debris.

Next, double check by sight and feel that all connectors, cards, RAM, and jumpers are fully and firmly in place.
 

Ralston18

Titan
Moderator
New desktop or perhaps used/refurbished?

PSU: make, model, wattage?

Look in Reliability History for error codes etc.. Reliability History is much more user friendly and the timeline format can be quite revealing.

Another thing to consider is that the computer may well be trying to download and install various updates, trying to do backups, phone home, and perhaps run AV scans.

Doing that while gaming technically should be a non-issue. However; in reality, conflicts and problems occur.

Some or all of what may be running may simply be "too much" - especially if some of the applications are the all too commonly installed "crapware" stuff.

Use Task Manager to determine what all is being launched at start-up. Disable everything you recognize but do not want to have launched at startup.

Then look at the apps you do not recognize. Find out what those apps are and disable as warranted.

Leave the system alone or otherwise work to allow all pending updates etc. to be completed. Especially Windows.

The goal is to obtain steady stable performance. And, if not, identify what the issues are and reconfigure, reinstall, etc. to resolve those issues.

Take a careful methodical approach. Keep notes. Focus on one thing at a time.

Google for more information (or post) as necessary.

Avoid any websites with downloads claiming to fix any given problem. Some of those websites/apps/utilities, etc. show up no matter what problem you are working on.
 

xKinato

Prominent
Sep 23, 2019
20
0
510
0
New desktop or perhaps used/refurbished?

PSU: make, model, wattage?

Look in Reliability History for error codes etc.. Reliability History is much more user friendly and the timeline format can be quite revealing.

Another thing to consider is that the computer may well be trying to download and install various updates, trying to do backups, phone home, and perhaps run AV scans.

Doing that while gaming technically should be a non-issue. However; in reality, conflicts and problems occur.

Some or all of what may be running may simply be "too much" - especially if some of the applications are the all too commonly installed "crapware" stuff.

Use Task Manager to determine what all is being launched at start-up. Disable everything you recognize but do not want to have launched at startup.

Then look at the apps you do not recognize. Find out what those apps are and disable as warranted.

Leave the system alone or otherwise work to allow all pending updates etc. to be completed. Especially Windows.

The goal is to obtain steady stable performance. And, if not, identify what the issues are and reconfigure, reinstall, etc. to resolve those issues.

Take a careful methodical approach. Keep notes. Focus on one thing at a time.

Google for more information (or post) as necessary.

Avoid any websites with downloads claiming to fix any given problem. Some of those websites/apps/utilities, etc. show up no matter what problem you are working on.
Refurbished i believe yes

PSU: https://www.newegg.ca/deepcool-da700-700w/p/N82E16817328004
Deepcool da700 80+Bronze

Did check task manager nothing seems out of the ordinary however did notice in the Reliability History and did show a crash from no man's sky with very little info. and one about hardware problem:


Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffbb8ce66ca460
Parameter 2: fffff80241393ee8
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Ampere_3D
Server information: 02259fd0-3d8b-45b9-8f8c-cd4601d9a1c1
 

Ralston18

Titan
Moderator
Okay. Just hold off on gaming etc. for a day or so.

Let the system catch up on updates and so forth.

Is Ampere_3D installed on the computer? Or any similar software application?

Wondering how old is that PSU and what all was it used for? I.e., heavy gaming, video editing, bitcoin mining....

You need more error information via Reliability History and Event Viewer.

Event Viewer is not as user friendly but it is likely that you will need to look into the logs there.

However, we cannot overlook "memory issues".

Power down, unplug, open the case.

Should not be necessary but if so then clean out dust and debris.

Next, double check by sight and feel that all connectors, cards, RAM, and jumpers are fully and firmly in place.
 

Herr B

Proper
May 29, 2020
166
36
190
10
Did it come with preinstalled windows or did you do a fresh install?

bluescreens might hint on the issue as well. A log of the bluescreens can often be found here:
C:\Windows\minidump

Most often blue screens are caused by driver issues (a fresh windows install with drivers from manufacturers webpage might help.

Can be opened with Windows Debug Preview (WinDBbg preview)
 

xKinato

Prominent
Sep 23, 2019
20
0
510
0
PC came preinstalled with win10, no real software programs besides the generic gforce experience stuff. Did open it up and tried different ram just for curiosity. so far so good but hasn't been long so will need abit moretime to find out if that fixed it or not. Will def checkout debug in the meantime!
 

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