Desktop Randomly Shuts Down

[agrovater]

my friend upgraded his pc with a gtx 1050 ti and he could run games and he could but when he plays games it will often crash and this message happened when it crashed
"
On Sat 9/9/2017 1:14:37 PM your computer crashed
crash dump file: C:\Windows\Minidump\090917-20014-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x9F0F5C)
Bugcheck code: 0x116 (0xFFFFFA800CDD8010, 0xFFFFF88011A27F5C, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 385.41
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 385.41
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR
"
and
" 3 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
"

and this is his pc specs
"
Computer name: OWNER-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: MS-7721, MSI, FM2-A75MA-E35 (MS-7721)
CPU: AuthenticAMD AMD A10-5800K APU with Radeon(tm) HD Graphics AMD586, level: 21
4 logical processors, active mask: 15
RAM: 8538562560 bytes total
"
he uninstalled the INSTALL MANAGER for the APU and thats it so far if anyone know what to do please get back to me asap

 

[vlad.fil37]

VIDEO_TDR_ERROR - this is the error your getting

these are the drivers/files causing the error, try searching for an update for them or re installing them

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

one of them is located in (C:\Windows\system32\drivers\nvlddmkm.sys)

here is a fix that might help you
http://www.tomshardware.com/answers/id-2340511/solved-nvidia-display-kernel-mode-driver-stopped-working-recovered-succesfully.html

 

[agrovater]

VIDEO_TDR_ERROR - this is the error your getting

these are the drivers/files causing the error, try searching for an update for them or re installing them

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

one of them is located in (C:\Windows\system32\drivers\nvlddmkm.sys)

here is a fix that might help you
http://www.tomshardware.com/answers/id-2340511/solved-nvidia-display-kernel-mode-driver-stopped-working-recovered-succesfully.html

so he should delete all NVIDIA drivers, update the CPU drivers, and the Reinstall the NVIDIA ones? and if so how do you access those?

 

[vlad.fil37]

VIDEO_TDR_ERROR - this is the error your getting

these are the drivers/files causing the error, try searching for an update for them or re installing them

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

one of them is located in (C:\Windows\system32\drivers\nvlddmkm.sys)

here is a fix that might help you
http://www.tomshardware.com/answers/id-2340511/solved-nvidia-display-kernel-mode-driver-stopped-working-recovered-succesfully.html

so he should delete all NVIDIA drivers, update the CPU drivers, and the Reinstall the NVIDIA ones? and if so how do you access those?

The cpu is fine and as far as i know "AMD multi-vendor Miniport Driver" could be disabled and is not really the main cause of this. the "NVIDIA Windows Kernel Mode Driver" is behind the crashes

Use ''Run'' and type ''regedit''
HKEYLOCALMACHINE > SYSTEM > Currentcontrolset > control > graphicsdrivers. Right click ''graphicsdrivers'', click new >Dword (32-bit) value. Modify the value to 8

delete ALL of the graphic driver installed (the nvidia one). It will swap to the build-in one on your motherboard.
Then use driver sweeper, select nvidia, and let it erase ALL of your nvidia driver files.
then re-install the nvidia driver through the installation CD you got with the graphic card, and dont get any updates.

hope this helps

(This solution is not by me, credit to "Mathijs" for posting it on another thread)

 

[agrovater]

VIDEO_TDR_ERROR - this is the error your getting

these are the drivers/files causing the error, try searching for an update for them or re installing them

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

one of them is located in (C:\Windows\system32\drivers\nvlddmkm.sys)

here is a fix that might help you
http://www.tomshardware.com/answers/id-2340511/solved-nvidia-display-kernel-mode-driver-stopped-working-recovered-succesfully.html

so he should delete all NVIDIA drivers, update the CPU drivers, and the Reinstall the NVIDIA ones? and if so how do you access those?

The cpu is fine and as far as i know "AMD multi-vendor Miniport Driver" could be disabled and is not really the main cause of this. the "NVIDIA Windows Kernel Mode Driver" is behind the crashes

Use ''Run'' and type ''regedit''
HKEYLOCALMACHINE > SYSTEM > Currentcontrolset > control > graphicsdrivers. Right click ''graphicsdrivers'', click new >Dword (32-bit) value. Modify the value to 8

delete ALL of the graphic driver installed (the nvidia one). It will swap to the build-in one on your motherboard.
Then use driver sweeper, select nvidia, and let it erase ALL of your nvidia driver files.
then re-install the nvidia driver through the installation CD you got with the graphic card, and dont get any updates.

hope this helps

(This solution is not by me, credit to "Mathijs" for posting it on another thread)

thank you, just one more thing, the he dosent have a cd driver so he cant use that so should what should he use, and where can i find "Driver Sweeper"

 

[vlad.fil37]

VIDEO_TDR_ERROR - this is the error your getting

these are the drivers/files causing the error, try searching for an update for them or re installing them

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

one of them is located in (C:\Windows\system32\drivers\nvlddmkm.sys)

here is a fix that might help you
http://www.tomshardware.com/answers/id-2340511/solved-nvidia-display-kernel-mode-driver-stopped-working-recovered-succesfully.html

so he should delete all NVIDIA drivers, update the CPU drivers, and the Reinstall the NVIDIA ones? and if so how do you access those?

The cpu is fine and as far as i know "AMD multi-vendor Miniport Driver" could be disabled and is not really the main cause of this. the "NVIDIA Windows Kernel Mode Driver" is behind the crashes

Use ''Run'' and type ''regedit''
HKEYLOCALMACHINE > SYSTEM > Currentcontrolset > control > graphicsdrivers. Right click ''graphicsdrivers'', click new >Dword (32-bit) value. Modify the value to 8

delete ALL of the graphic driver installed (the nvidia one). It will swap to the build-in one on your motherboard.
Then use driver sweeper, select nvidia, and let it erase ALL of your nvidia driver files.
then re-install the nvidia driver through the installation CD you got with the graphic card, and dont get any updates.

hope this helps

(This solution is not by me, credit to "Mathijs" for posting it on another thread)

thank you, just one more thing, the he dosent have a cd driver so he cant use that so should what should he use, and where can i find "Driver Sweeper"

try going on the gpu manufacturers website (Gigabyte, msi, zotac.....) and finding the driver for the 1050ti, driver sweeper could just be found by searching it on google

 

[agrovater]

VIDEO_TDR_ERROR - this is the error your getting

these are the drivers/files causing the error, try searching for an update for them or re installing them

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

one of them is located in (C:\Windows\system32\drivers\nvlddmkm.sys)

here is a fix that might help you
http://www.tomshardware.com/answers/id-2340511/solved-nvidia-display-kernel-mode-driver-stopped-working-recovered-succesfully.html

so he should delete all NVIDIA drivers, update the CPU drivers, and the Reinstall the NVIDIA ones? and if so how do you access those?

The cpu is fine and as far as i know "AMD multi-vendor Miniport Driver" could be disabled and is not really the main cause of this. the "NVIDIA Windows Kernel Mode Driver" is behind the crashes

Use ''Run'' and type ''regedit''
HKEYLOCALMACHINE > SYSTEM > Currentcontrolset > control > graphicsdrivers. Right click ''graphicsdrivers'', click new >Dword (32-bit) value. Modify the value to 8

delete ALL of the graphic driver installed (the nvidia one). It will swap to the build-in one on your motherboard.
Then use driver sweeper, select nvidia, and let it erase ALL of your nvidia driver files.
then re-install the nvidia driver through the installation CD you got with the graphic card, and dont get any updates.

hope this helps

(This solution is not by me, credit to "Mathijs" for posting it on another thread)

thank you, just one more thing, the he dosent have a cd driver so he cant use that so should what should he use, and where can i find "Driver Sweeper"

try going on the gpu manufacturers website (Gigabyte, msi, zotac.....) and finding the driver for the 1050ti, driver sweeper could just be found by searching it on google

Okay, does he have to get the original ones or can he get updated drivers? and where can i find the Driver Sweeper tool?

 

[vlad.fil37]

VIDEO_TDR_ERROR - this is the error your getting

these are the drivers/files causing the error, try searching for an update for them or re installing them

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

one of them is located in (C:\Windows\system32\drivers\nvlddmkm.sys)

here is a fix that might help you
http://www.tomshardware.com/answers/id-2340511/solved-nvidia-display-kernel-mode-driver-stopped-working-recovered-succesfully.html

so he should delete all NVIDIA drivers, update the CPU drivers, and the Reinstall the NVIDIA ones? and if so how do you access those?

The cpu is fine and as far as i know "AMD multi-vendor Miniport Driver" could be disabled and is not really the main cause of this. the "NVIDIA Windows Kernel Mode Driver" is behind the crashes

Use ''Run'' and type ''regedit''
HKEYLOCALMACHINE > SYSTEM > Currentcontrolset > control > graphicsdrivers. Right click ''graphicsdrivers'', click new >Dword (32-bit) value. Modify the value to 8

delete ALL of the graphic driver installed (the nvidia one). It will swap to the build-in one on your motherboard.
Then use driver sweeper, select nvidia, and let it erase ALL of your nvidia driver files.
then re-install the nvidia driver through the installation CD you got with the graphic card, and dont get any updates.

hope this helps

(This solution is not by me, credit to "Mathijs" for posting it on another thread)

thank you, just one more thing, the he dosent have a cd driver so he cant use that so should what should he use, and where can i find "Driver Sweeper"

try going on the gpu manufacturers website (Gigabyte, msi, zotac.....) and finding the driver for the 1050ti, driver sweeper could just be found by searching it on google

Okay, does he have to get the original ones or can he get updated drivers? and where can i find the Driver Sweeper tool?

I would advise on getting the original ones first then seeing if it fixes the problem then updating to the latest ones through geforce experience, driver sweeper was replaced by "display driver uninstaller", here is the download "http://www.guru3d.com/files-details/display-driver-uninstaller-download.html"

 

[vlad.fil37]

VIDEO_TDR_ERROR - this is the error your getting

these are the drivers/files causing the error, try searching for an update for them or re installing them

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

one of them is located in (C:\Windows\system32\drivers\nvlddmkm.sys)

here is a fix that might help you
http://www.tomshardware.com/answers/id-2340511/solved-nvidia-display-kernel-mode-driver-stopped-working-recovered-succesfully.html

so he should delete all NVIDIA drivers, update the CPU drivers, and the Reinstall the NVIDIA ones? and if so how do you access those?

The cpu is fine and as far as i know "AMD multi-vendor Miniport Driver" could be disabled and is not really the main cause of this. the "NVIDIA Windows Kernel Mode Driver" is behind the crashes

Use ''Run'' and type ''regedit''
HKEYLOCALMACHINE > SYSTEM > Currentcontrolset > control > graphicsdrivers. Right click ''graphicsdrivers'', click new >Dword (32-bit) value. Modify the value to 8

delete ALL of the graphic driver installed (the nvidia one). It will swap to the build-in one on your motherboard.
Then use driver sweeper, select nvidia, and let it erase ALL of your nvidia driver files.
then re-install the nvidia driver through the installation CD you got with the graphic card, and dont get any updates.

hope this helps

(This solution is not by me, credit to "Mathijs" for posting it on another thread)

thank you, just one more thing, the he dosent have a cd driver so he cant use that so should what should he use, and where can i find "Driver Sweeper"

Try going on gpu manufacturers website (msi, gigabyte, evga) to find the driver for the 1050ti.
Driver sweeper could just be found with a Google search

 

[agrovater]

VIDEO_TDR_ERROR - this is the error your getting

these are the drivers/files causing the error, try searching for an update for them or re installing them

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

one of them is located in (C:\Windows\system32\drivers\nvlddmkm.sys)

here is a fix that might help you
http://www.tomshardware.com/answers/id-2340511/solved-nvidia-display-kernel-mode-driver-stopped-working-recovered-succesfully.html

so he should delete all NVIDIA drivers, update the CPU drivers, and the Reinstall the NVIDIA ones? and if so how do you access those?

The cpu is fine and as far as i know "AMD multi-vendor Miniport Driver" could be disabled and is not really the main cause of this. the "NVIDIA Windows Kernel Mode Driver" is behind the crashes

Use ''Run'' and type ''regedit''
HKEYLOCALMACHINE > SYSTEM > Currentcontrolset > control > graphicsdrivers. Right click ''graphicsdrivers'', click new >Dword (32-bit) value. Modify the value to 8

delete ALL of the graphic driver installed (the nvidia one). It will swap to the build-in one on your motherboard.
Then use driver sweeper, select nvidia, and let it erase ALL of your nvidia driver files.
then re-install the nvidia driver through the installation CD you got with the graphic card, and dont get any updates.

hope this helps

(This solution is not by me, credit to "Mathijs" for posting it on another thread)

thank you, just one more thing, the he dosent have a cd driver so he cant use that so should what should he use, and where can i find "Driver Sweeper"

Try going on gpu manufacturers website (msi, gigabyte, evga) to find the driver for the 1050ti.
Driver sweeper could just be found with a Google search

thank you so much i am walking him throught the steps and one last thing with the driver s weaper does he need to remove only NVIDIA gtx 1050ti drivers or also the AMD cup ones

 

[vlad.fil37]

VIDEO_TDR_ERROR - this is the error your getting

these are the drivers/files causing the error, try searching for an update for them or re installing them

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 385.41 , NVIDIA Corporation)

one of them is located in (C:\Windows\system32\drivers\nvlddmkm.sys)

here is a fix that might help you
http://www.tomshardware.com/answers/id-2340511/solved-nvidia-display-kernel-mode-driver-stopped-working-recovered-succesfully.html

so he should delete all NVIDIA drivers, update the CPU drivers, and the Reinstall the NVIDIA ones? and if so how do you access those?

The cpu is fine and as far as i know "AMD multi-vendor Miniport Driver" could be disabled and is not really the main cause of this. the "NVIDIA Windows Kernel Mode Driver" is behind the crashes

Use ''Run'' and type ''regedit''
HKEYLOCALMACHINE > SYSTEM > Currentcontrolset > control > graphicsdrivers. Right click ''graphicsdrivers'', click new >Dword (32-bit) value. Modify the value to 8

delete ALL of the graphic driver installed (the nvidia one). It will swap to the build-in one on your motherboard.
Then use driver sweeper, select nvidia, and let it erase ALL of your nvidia driver files.
then re-install the nvidia driver through the installation CD you got with the graphic card, and dont get any updates.

hope this helps

(This solution is not by me, credit to "Mathijs" for posting it on another thread)

thank you, just one more thing, the he dosent have a cd driver so he cant use that so should what should he use, and where can i find "Driver Sweeper"

Try going on gpu manufacturers website (msi, gigabyte, evga) to find the driver for the 1050ti.
Driver sweeper could just be found with a Google search

thank you so much i am walking him throught the steps and one last thing with the driver s weaper does he need to remove only NVIDIA gtx 1050ti drivers or also the AMD cup ones

sorry for the late responce,

only the nvidea drivers,
i doubt cpu really has a part in this, as far as i know the driver thats causing the amd error is optional and if you dont know what it does i suggest you leave it