Going on 4 days now and 4 techs including 1 at house and still not fixed by xfinity. No new devices, 1 cell phone, 1 laptop, 2 tablets all connected wirelessly. Desktop was connected via older wireless tenda brand adapter to open network since if I enabled PW it wouldn't connect.
Problem started 4 nights ago when I was using desktop, gf was using laptop and box came on screen and ipconflict and killed network, nothing worked. And ever since has been very intermittent on all devices. Tried new router few days ago and worked for rest of day fine and then in morning all was dead again. Today xfinity tested line first and said it goes from great signal to dead and then back to great so replaced all coaxial cables and reconnected....nothing. He finally said something must be wrong with Ethernet port on desktop because when he disconnects, entire network is fine so left saying needed to buy updated adapter that can connect to AC type router.
Figured why not try removing security key, make it open network and try to connect with existing adapter...which it does but again kills entire network.
So whether I connect desktop via Ethernet or WiFi adapter....kills network.
Tried numerous antivirus and antimalware and although deleted few things nothing has changed, still same issues and have gone through 3 different routers from xfinity
Problem started 4 nights ago when I was using desktop, gf was using laptop and box came on screen and ipconflict and killed network, nothing worked. And ever since has been very intermittent on all devices. Tried new router few days ago and worked for rest of day fine and then in morning all was dead again. Today xfinity tested line first and said it goes from great signal to dead and then back to great so replaced all coaxial cables and reconnected....nothing. He finally said something must be wrong with Ethernet port on desktop because when he disconnects, entire network is fine so left saying needed to buy updated adapter that can connect to AC type router.
Figured why not try removing security key, make it open network and try to connect with existing adapter...which it does but again kills entire network.
So whether I connect desktop via Ethernet or WiFi adapter....kills network.
Tried numerous antivirus and antimalware and although deleted few things nothing has changed, still same issues and have gone through 3 different routers from xfinity