DHCP and SENS service hang on starting

[Dave726]

I installed a sound card Creative sound blaster audigy se. I will be removing this to see if its the problem if it is i need to know what in the card is doing it and disable it.

I went to vistas problems reports and solutions and this was there.

Service DHCP client hung on starting
Problem event name Service hang
Service name DHCP
Img Name DHCPSVC.dll


Service system event notification service hung on starting
Problem event name Service hang
Service name sens
Img Name sens.dll

Windows starts up fine and it gets to the log in where i type my account PW. Then it hangs everything is disabled i lost my network and cant reconnect. Any time i try to change something it just hangs and doesnt do it.

All and any help is welcome Thxs

 

[Scotteq]

DHCP is networking - sound card shouldn't be a factor.

There should be a networking icon in the lower right corner near the date/time. Click it, choose 'Network and Sharing Center, then "Diagnose and Repair" in the column on the left.

 

[Dave726]

Yeah i tried that. It pops up saying that Windows help cant be found go to microsoft help for more info which is a link that i cant click. If i try to turn on lets say my firewall since its off. I click turn on and it hangs and doesnt do anything at all just sits there. It did do something once, It came up saying windows cant turn it on would you like to do it manual i tried doing it that way but then got the whole click on this link.

I did a system restore and everything is fine now the card is out with its drivers. Im just looking to see if its the drives that came with the card or something else. I havnt put the card back in fearful that i wll have a repeat.

 

[Grimmy]

Are you using another sound card or onboard sound?

I ask, since it's hard to tell if you had onboard sound, then by putting in another card, it will use IRQ's which can leave another device useless, which sounds like the NIC card.

Edit:

Gah.. it submit, wasn't finished. :lol:

So if you do use onboard sound, you need to disable that in the bios first, so all the devices will get IRQ's properly.

 

[razorbee]

Hi.

I have the exact same problem since this morning. DHCP and SENS services are hanging on startup. Networking is completely unavailable on my Vista Business Laptop.

I have the bad feeling that a recent vista update might have been corrupted as the battery run dry while installing. I did no hardware changes at all but had some bluescreens while trying to get that thing back to work.

And I am lucky enough to have turned off system restore so I cant use that solution...

I could really use some help on this one... Vista is just weird.

 

[Scotteq]

Control Panel => Windows Update => Installed Updates (in the lower left green area) Right click to choose items to uninstall

 

[razorbee]

I uninstalled all the july updates but it didn't change a thing.

I set both services to manual start and tried to start them after the system was fully booted, but it resulted in the same timeout errors as before.

The laptop worked perfectly the day before yesterday and suddenly stopped working yesterday. I really would like to know why...

 

[Scotteq]

OK... Next step, since it is a DHCP/Networking issue, is to try and reset the service. run the command netsh winsock reset

 

[razorbee]

I tried to reset winsock which didn't change anything.
All the services DHCP is depending on seem to run flawlessly, but it just wont start up.

To illustrate my problem in detail, I attached some screenshots of how these hung up while starting services are displayed.

Services screen:

Logged problems mentioned in the first post of this thread:

Btw, it affects all network-related functions of vista, such the built-in firewall, wireless networking and I cant access the system event console.

 

[T4Tinus]

I have the same problem on ACER 5920G Laptop with Vista Home Premium.
Suddenly all users experience delayed access after login, no widgets,
DHCP and SENS service hang on startup.
I can add that Kaspersky 7,0 found skytel.exe trying to change the registry.
Skytel.exe is a part of the Realtek sound manager. See http://www.processlibrary.com/directory/files/skytel

The message is mentioned at a dutch Kaspersky forum http://www.kaspersky.nl/forum/index.php?showtopic=1125. In plain English: after installing Vista - SP1 (no automatic update) the user found the same message I found and had trouble changing users, missing icons and so on. He fixed it by uninstalling the SP1 update.

I am not sure if the realtek update and the hung up services are related.

Another thing: I found the Remote Procedure Call service not running and started it, switching from manual (i did not set it to manual for sure) to automatic startup.
After reboot the RPC service was working but SENS en DHCP service were not.

According to the Windows log de SENS service hanged one minute before the DHCP service. On the middle of a saturday. I still wonder what is causing the problem..

 

[Zoron]

It sounds like malware... I've had two computers come across my desk that did similar things... one was a Vista laptop and the other an XP desktop. I tried everything I could to remove the malware, but in the end, I had to wipe the computers and start from scratch. None of the networking services would start; so there was zero network access on both.

 

[T4Tinus]

Thanks Zoron, do you remember if the SENS and DHCP service were hanging at startup with those computers?

I can't proof there's no malware involved, unless I find another solution.
The restart from scratch-solution works fine, no doubt, but I consider it a last resort.
(I only have 3 months of Vista experience )

Razorbee and Dave don't sound like people leaving their computers unprotected. I myself was protected by Symantec and changed to Kaspersky recently.
Why would somebody write malware that makes the network come to a hold. And is so sofisticated Kaspersky does see the registry alteration but not the malware itself...
Malware is not likely the problem in my opinion. Though as I mentioned, it cannot be excluded either.

 

[appleoddity]

I'm having the same problem on a Dell desktop.

SENS and DHCP hung on starting. No network connectivity, and long log in times.

It is not malware related.

Has a solution been found?

 

[T4Tinus]

Was there a recent registry mutation?

 

[T4Tinus]

Was there a recent registry mutation? I mean through an update i.e. by a sound card related driver update?

 

[T4Tinus]

I think I found something significant in the /windows/windowsupdate.log

I wanted to show the complete text of the log from the last successful update onwards , but it appears be to like 250 kB large.
I'm sorry to bother the reader with this, but this way I can refer to this thread calling other peoples help.

I show you the last part only at the end of this post. I see KB9155597 installed. Strange, I installed Kaspersky IS 7.0 few days before.
It seems to install OK.
The network is up.
At 14:04 the machine is shot down by one of the ignorant users. Presumably disallowing the update.
I remember to have seen in the Kaspersky log an atttempt to access the registry at 14:07. Access was denied by Kaspersky.
Afterwards the network fails to start.

I am aware one might have to read the full log before drawing conclusions.
I will send them on request.
I cautious of other peoples findings offcourse

2008-09-14 09:38:59:918 1324 158c Agent *************
2008-09-14 09:38:59:918 1324 158c Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates]
2008-09-14 09:38:59:918 1324 158c Agent *********
2008-09-14 09:38:59:918 1324 158c Agent * Updates to install = 1
2008-09-14 09:38:59:949 1324 158c Agent * Title = Definition Update for Windows Defender - KB915597 (Definition 1.43.309.0)
2008-09-14 09:38:59:949 1324 158c Agent * UpdateId = {2E8AF08C-7BE4-45EB-ABF9-3BFEA49ABF69}.100
....
....
2008-09-14 09:40:00:149 1324 9a4 AU # 4 updates detected
2008-09-14 09:40:00:149 1324 b14 Report REPORT EVENT: {9EB3131F-68CB-40CB-8812-4073A5E80CAA} 2008-09-14 09:39:31:320+0200 1 183 101 {2E8AF08C-7BE4-45EB-ABF9-3BFEA49ABF69} 100 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Windows Defender - KB915597 (Definition 1.43.309.0)
2008-09-14 09:40:00:165 1324 9a4 AU #########
2008-09-14 09:40:00:165 1324 9a4 AU ## END ## AU: Search for updates [CallId = {15A5AC9C-319A-47DC-9320-9D465106830F}]
2008-09-14 09:40:00:165 1324 9a4 AU #############
2008-09-14 09:40:00:165 1324 9a4 AU Setting AU scheduled install time to 2008-09-15 01:00:00
2008-09-14 11:07:39:053 1324 fb4 DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-09-14 11:07:39:053 1324 fb4 DnldMgr * Regulation call complete. 0x00000000
2008-09-14 13:00:39:721 1324 cc8 AU AU successfully set to wake up the machine for Scheduled install at:2008-09-15 03:00:10
2008-09-14 14:04:57:499 1324 cc8 Shutdwn user declined update at shutdown
2008-09-14 14:04:57:499 1324 cc8 AU AU initiates service shutdown
2008-09-14 14:04:57:499 1324 cc8 AU ########### AU: Uninitializing Automatic Updates ###########
2008-09-14 14:04:57:983 1324 cc8 Service *********
2008-09-14 14:04:57:983 1324 cc8 Service ** END ** Service: Service exit [Exit code = 0x240001]
2008-09-14 14:04:57:983 1324 cc8 Service *************
2008-09-14 14:11:43:205 1336 ec8 Misc =========== Logging initialized (build: 7.2.6001.784, tz: +0200) ===========
2008-09-14 14:11:43:470 1336 ec8 Misc = Process: C:\Windows\system32\svchost.exe
2008-09-14 14:11:43:579 1336 ec8 Misc = Module: c:\windows\system32\wuaueng.dll
2008-09-14 14:11:43:205 1336 ec8 Service *************
2008-09-14 14:11:43:657 1336 ec8 Service ** START ** Service: Service startup
2008-09-14 14:11:43:735 1336 ec8 Service *********
2008-09-14 14:11:44:000 1336 ec8 Agent * WU client version 7.2.6001.784
2008-09-14 14:11:44:000 1336 ec8 Agent * Base directory: C:\Windows\SoftwareDistribution
2008-09-14 14:11:44:078 1336 ec8 Agent * FATAL: Failed to initialize with error 0x80070032 from component Proxy manager
2008-09-14 14:11:44:156 1336 ec8 Service FATAL: Failed to initialize WU client: 0x80070032
2008-09-14 14:11:44:312 1336 ec8 Service *********
2008-09-14 14:11:44:390 1336 ec8 Service ** END ** Service: Service exit [Exit code = 0x80070032]

 

[notherdude]

have you tried system restore?

 

[T4Tinus]

Solved it

Check this out:
http://forums.microsoft.com/msdn/showpost.aspx?siteid=1&postid=1408008&sb=0&d=1&at=7&ft=11&tf=0&pageid=3

netsh winsock reset on the command line indeed solved my problem: dhcp and SENS hang up at startup.

On the above mentioned microsoft forum a messed up winsock causes this trouble.

Don't forget kaspersky or another malware detector you are using to allow netsh to alter the register

I thank all readers for their compassion and brain time.
Special thanks to the people of the Ubuntu community who provided access to this forum during my Vista crisis.

 

[notherdude]

great work. Noted.

 

[eyd_b]

I have the same problem: DHCP and SENS hang up. I tried the command "netsh winsock reset", but got the following message:

Initialization Function InitHelperDLL in NSSHHTTP.DLL failed to start with error code 10107.
The requested operation requires elevation.

Any help?

Eyad

 

[StefanD]

go to start button> accessories> start command prompt with run as administrator then type:
netsh winsock reset after that reboot windows and all is going fine

Stefan

 

[bshill]

I have experienced the same problems today. All problems above started for me after my laptop went to hibernate (low battery) on Thursday evening. This morning (Saturday) my wife turns on the machine and allows the system resume to take place without connecting the power cord first. The system promptly died (old battery) before we could connect the power cord. Upon connecting the cord and booting the machine, several applications crashed, Windows Firewall was off and could not be manually started, the network connections were not active and could not be started, etc etc.

I specifically tried the solution above, even running the command prompt as an administrator, but I received a similar error message:

“Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 10107 Access is denied.”

Another interesting item was the peculiar behavior of the "Connections" setting within Internet Options, also. Tried to go to "LAN Settings" and noticed there were no boxes selected. I checked the box “Automatically detect settings” and tried to click “OK” but the window would not respond. It would not accept the selection, but didn't hang or give an error message. In fact, I could not use the “OK” button for anything, only the ESC button or clicking red “X” on window.

Nothing seems to work! I ran a full McAfee scan today, and nothing was found. I also have McAfee On-Access Protection enabled most of the time as well, which prevents a good deal of executables, I've noticed. I don't think I've been derelict in security (except maybe by not using Kapersky from what I'm reading now), so I'm very confused. I presume I'll end up doing a restore or even reinstalling Vista; however, it would be nice to know why this happened and how to keep it from happening again. For example, is it possible that a virus is lurking on my actual router (I have two, one 2WIRE from AT&T U-verse and another personal Linksys that I use behind the 2WIRE).

Any help would be much appreciated!

 

[StefanD]

Hello,

I have same problem one months later. In first time when I start program with no administrative privileges I receive same as yours error:

“Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 10107 Access is denied.”

Above error is raise when you do not have administrative rights. When trying to start command prompt you need to start them from function in context menu "Run as...". This function starts program "cmd" with administrative privileges. When start command prompt properly you need to type this: netsh winsock reset. After command executes reboot Windows Vista.

 

[pandeyarchana18]

go to start button> accessories> start command prompt with run as administrator then type:
netsh winsock reset after that reboot windows and all is going fine

Stefan

Thanks a lot Stefan. We also had same issue of getting 10107 error. Your suggestion came as a saver for us.

 

[Guest]

You are welcome,

Stefan Damyanov