[SOLVED] Did I get the wrong LAN cable?

[Wicket Fot]

I got a PC with MSI Z590-A PRO. I can't plug in the LAN cable. Should I push harder or is there a special LAN cable I've been sleeping on?

 

[USAFRet]

I got a PC with MSI Z590-A PRO. I can't plug in the LAN cable. Should I push harder or is there a special LAN cable I've been sleeping on?

Pretty hard to know the problem until we know what you have...

 

[Wicket Fot]

Would you please tell me what relevant information I have left out? I apologize, but I thought it would be enough to provide the mobo model. Also, I am unaware of special LAN cables.

 

[USAFRet]

Would you please tell me what relevant information I have left out? I apologize, but I thought it would be enough to provide the mobo model. Also, I am unaware of special LAN cables.

What specific LAN cable did you buy or are trying to install?
RJ-45 == RJ-45.

 

[Wicket Fot]

The label says "Patch cable Cat5e". They gave me this at the store when I asked for a LAN cable. I was able to plug it into my modem easily.

 

[USAFRet]

The label says "Patch cable Cat5e". They gave me this at the store when I asked for a LAN cable. I was able to plug it into my modem easily.

Unless the plug is broken, or the port on the motherboard is broken...it should fit.

RJ-45 == RJ-45

Of course, there are good cables and bad.

 

[Wicket Fot]

Thanks.

 

[USAFRet]

One end fits in the router?
Swap it around. Does that end fit in the PC?

 

[Wicket Fot]

One end fits in the router?
Swap it around. Does that end fit in the PC?

I tried that, same issue. Also with another LAN cable I have.

My port:

https://imgur.com/a/bb7wCjw

View: http://imgur.com/a/bb7wCjw

 

[USAFRet]

Your LAN port is off center.
Along with all the other ones.

Did you build this, or did the shop build it?

 

[Wicket Fot]

The shop did. I took it home in a taxi.

 

[USAFRet]

The shop did. I took it home in a taxi.

Take it back and make them fix it.

All those things should be centered in the various openings.

 

[Wicket Fot]

Take it back and make them fix it.

All those things should be centered in the various openings.

If this is the only problem I will have because of this, I'm thinking of getting a USB to LAN adapter. Are there other reasons to insist on centering the ports?

 

[USAFRet]

If this is the only problem I will have because of this, I'm thinking of getting a USB to LAN adapter. Are there other reasons to insist on centering the ports?

Something may indeed short out.

It is quite possible they used the wrong standoffs.
The whole motherboard is NOT installed properly.

Paying someone to assemble, you should expect proper assembly. This is not that.

Look at how far off the USB -C port is. That should be centered in that opening.

 

[Wicket Fot]

Maybe it's because of the big cooler (Dark Rock Pro 4).

I will contact them ASAP.

 

[USAFRet]

Maybe it's because of the big cooler (Dark Rock Pro 4).

I will contact them ASAP.

The reason is irrelevant.

It should never have gone out the door looking like that.

 

[USAFRet]

Maybe it's because of the big cooler (Dark Rock Pro 4).

I will contact them ASAP.

And do NOT say to them..."I think it is because..."

Instead, you say..."This is wrong/off center/I can't connect the ethernet cable, fix it"

 

[Wicket Fot]

And do NOT say to them..."I think it is because..."

Instead, you say..."This is wrong/off center/I can't connect the ethernet cable, fix it"

Just came back. It's not perfectly centered, but it looks a lot better. They showed the case to me in the shop. They claim that the mobo sits the way it should. A standoff was the problem.
However, now I'm plugging in the cables and I notice the metal cover is bent. The LAN cable came in without any issues. An USB cable I just plugged in touches the metal cover.

https://imgur.com/a/d9V9q4p

View: http://imgur.com/a/d9V9q4p

 

[USAFRet]

Yes, that is MUCH better.
Bent how? Hard to see in that pic... Bowed out a little?

And if all the cables connect easily, continue on.

 

[Wicket Fot]

Yeah, the middle sticks a out a bit. It's like an arch.

https://imgur.com/a/p8Fr2Qz

View: http://imgur.com/a/p8Fr2Qz

 

[USAFRet]

I'd guess something is stuck between the I/O plate and the motherboard. Making the plate bow out some.

I question these guys competence.

 

[Wicket Fot]

Do you think it's safe to use now?

 

[USAFRet]

Do you think it's safe to use now?

Without knowing why it is bowed...all I might say is "Maybe".

Is it just bent, or is something stuck in there pushing it out.