Question Did I just ruin my warranty before RMA?

Feb 12, 2022
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So I have a faulty RTX 2070 from Gigabyte. The GPU is artifacting, PC freezing on windows load, etc.

Today I filed for an RMA and I prepped the card for return.
The 8pin connector was very stiff and when I tried to loosen up the pins, I broke the plastic around them.

This damage clearly done by me, but it's not the cause of the artifact issue. I tested it and the GPU boots up just as before.

Did I just messed up my warranty with this?


Thank

 
Last edited:

Zerk2012

Titan
Ambassador
So I have a faulty RTX 2070 from Gigabyte. GPU fragmenting, PC freezing on windows load, and I filed for an RMA. So today I prepped the card for return and the 8pin connector was very stiff. I tried to pull the pins out by force and I broke the plastic around the pins.

This damage clearly done by me, but it's not the cause of the fragmenting issue. I tested it and the GPU boots up just as before.

Did I just mess up my warranty with this?


Thank

Yes you did.
 

USAFRet

Titan
Moderator
Mar 16, 2013
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That is a broken part that YOU did.

While it may not impact the original theoretical fault, they can deny due to this.

But....you have nothing to lose by trying.
If they say No, oh well...no replacement for you.

If you did not try the RMA, no replacement for you.
 
Feb 12, 2022
3
0
10
0
That is a broken part that YOU did.

While it may not impact the original theoretical fault, they can deny due to this.

But....you have nothing to lose by trying.
If they say No, oh well...no replacement for you.

If you did not try the RMA, no replacement for you.
Yeah, it's just the $60 for the FedEx shipping, Gigabyte recommended.
I guess it's still worth a try.
 

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