Hello, so this is a weird one and I've been going through loops with Windows support all day and now they are trying to tell me it's a hardware issues (which maybe it is, but the timing is weird to me).
I have a personal build fx8350 cpu, asus 1050ti gpu, beast 750w psu, seagate 2tb hdd, gigabyte 78lmtusb3 motherboard with win 10 pro.
Everything worked great on it until the fall creators update came. When I updated to this update it caused my graphics to go crazy and psychedelic. Colors were inverted, blues/greens/reds/yellows were randomly moving about the screen... true Fear & Loathing stuff.
I reverted back to the old version and it went back to normal... with one problem. Each time I tried to use the search bar in the toolbar it would open like it's going to work but then crash after a few seconds and close. It wouldn't let me search anymore. I had 3 Microsoft techs try to help me with this and I watched them install and uninstall the same graphics drivers over and over. They tried resetting everything through command line to no avail. I could open up my task manager to the processes section and do a search and watch cortana crash, disappear from the list, then reappear after a few seconds.
Anyways, flash forward to today, 3 or so months later and I found this:
https://forums.geforce.com/default/topic/1027444/geforce-drivers/windows-10-fall-update-creator-negative-color-bug/
which is exactly the problem I was having, at least I think so. There is a great solution in there for this. I also am using a Samsung flatscreen as my monitor from probably 2015-2016 and it seems that everyone in that post is also using the same screen.
I have been wanting to wipe and reload it thinking it would fix these issues, so I spoke with customer support again (in one last ditch effort to get cortana to work) as I was backing up my data. The tech told me to wipe & reload as well so I installed win 10 download tool from microsoft and started the process. I select remove all files & apps and reinstall windows, it took about 30 minutes to reach 100% and then ever since then I don't have any graphics at all.
It's just a black screen, no cursor, & no bios menu (which really scares me because how am I supposed to do anything lol). I left it on for about 5 hours just to make sure it wouldn't come on after the install.
Please help me with the proper steps to trouble shoot!, Microsoft told me I should always see a Bios and that it's more than likely a hardware error. If this is true i need to locate it so i can replace it.
The steps I have taken are:
I restarted the computer and gave it over 1h. I can hear a POST beep.
I unplugged the computer and held the power down for 10+ seconds, then restarted.
I've tried accessing safe mode, or bios menu but can't see if it's working or not.
I have tried unplugging my hard drive to see if I could get the Bios menu to come back (I had a problem in the past where my bios options disappear for a few days during boot up but then randomly came back???)
My graphics card has 3 slots - the first one i have no clue what it is... looks like a USB slot with one corner that looks cut off (similar to how both corners slant on a HDMI). Second slot is HDMI, 3rd slot is DVI.
I do not have a DVI cable. I also am told my motherboard doesn't have onboard graphics so VGA is out.
Thank you for your help, I need my computer for work and am really worried at the moment! Thank you.
I have a personal build fx8350 cpu, asus 1050ti gpu, beast 750w psu, seagate 2tb hdd, gigabyte 78lmtusb3 motherboard with win 10 pro.
Everything worked great on it until the fall creators update came. When I updated to this update it caused my graphics to go crazy and psychedelic. Colors were inverted, blues/greens/reds/yellows were randomly moving about the screen... true Fear & Loathing stuff.
I reverted back to the old version and it went back to normal... with one problem. Each time I tried to use the search bar in the toolbar it would open like it's going to work but then crash after a few seconds and close. It wouldn't let me search anymore. I had 3 Microsoft techs try to help me with this and I watched them install and uninstall the same graphics drivers over and over. They tried resetting everything through command line to no avail. I could open up my task manager to the processes section and do a search and watch cortana crash, disappear from the list, then reappear after a few seconds.
Anyways, flash forward to today, 3 or so months later and I found this:
https://forums.geforce.com/default/topic/1027444/geforce-drivers/windows-10-fall-update-creator-negative-color-bug/
which is exactly the problem I was having, at least I think so. There is a great solution in there for this. I also am using a Samsung flatscreen as my monitor from probably 2015-2016 and it seems that everyone in that post is also using the same screen.
I have been wanting to wipe and reload it thinking it would fix these issues, so I spoke with customer support again (in one last ditch effort to get cortana to work) as I was backing up my data. The tech told me to wipe & reload as well so I installed win 10 download tool from microsoft and started the process. I select remove all files & apps and reinstall windows, it took about 30 minutes to reach 100% and then ever since then I don't have any graphics at all.
It's just a black screen, no cursor, & no bios menu (which really scares me because how am I supposed to do anything lol). I left it on for about 5 hours just to make sure it wouldn't come on after the install.
Please help me with the proper steps to trouble shoot!, Microsoft told me I should always see a Bios and that it's more than likely a hardware error. If this is true i need to locate it so i can replace it.
The steps I have taken are:
I restarted the computer and gave it over 1h. I can hear a POST beep.
I unplugged the computer and held the power down for 10+ seconds, then restarted.
I've tried accessing safe mode, or bios menu but can't see if it's working or not.
I have tried unplugging my hard drive to see if I could get the Bios menu to come back (I had a problem in the past where my bios options disappear for a few days during boot up but then randomly came back???)
My graphics card has 3 slots - the first one i have no clue what it is... looks like a USB slot with one corner that looks cut off (similar to how both corners slant on a HDMI). Second slot is HDMI, 3rd slot is DVI.
I do not have a DVI cable. I also am told my motherboard doesn't have onboard graphics so VGA is out.
Thank you for your help, I need my computer for work and am really worried at the moment! Thank you.