Different Subnets Need Help

[kmswealth]

Hi. I am a database person and this is not my strong point so sorry if I am not explaining correctly. I am tryiing to help someone remotely set up a printer. Their printer is wireless. It's a tcp/ip connection but it won't print. I pinged the printer IP and it says request not found. This printer set up is for a new laptop for someone who occasionally goes to this office. So I logged into someone who has been in the office for a while and can print. So their IP has the first 6 numbers the same as the new person, but the last 2 set are completely different. The one that is printing their computer ends in 10.6 with gateway of 10.1 and the new laptop theirs ends in 0.6 and 0.1 Both have a subnet of 255.255.255.0.

The person who set up this configuration is no longer with them.

They have one modem and router so I am assuming they have 2 subnets?

If so, how do I get them to talk to each other so she can print?

Thank you for any help.

All my best,
Kathy

 

[Emerald]

What is the first set of the IP?

10.
172.
192.
169.

 

[kmswealth]

168 and I just found out they also have a switch connected to their modem.

 

[Emerald]

If they are using a 192.168.10.x IP scheme, the laptop is on a a different network. Most likely a guest network.

You can only use 255.255.255.0 as a network mask with this IP scheme.

the laptop needs to be on the same network then the printer.

 

[kmswealth]

ok thank you. If they are using a switch and the printer is on one side and they are on the other, is there a way to bridge it and print?

 

[Emerald]

I have the feeling the switch you are referring to is actually a router and, therefore, the answer is No.

they need to be on the same side of the router.

 

[kmswealth]

I have the feeling the switch you are referring to is actually a router and, therefore, the answer is No.

they need to be on the same side of the router.

Hi Emerald,

Thanks for your reply.

I have logged into another computer (working remotely and the person not aware of how this has been set up and this not being my strong suit is an interesting combination.

In looking at the network map, all the office computers are connected via ethernet cable and they are on top of this all Windows 7 computers connected to a homegroup password protected, 3 computers are connected directly to the router and one computer is connected to a switch which is connected to the router. Again the printer is on that IP range as well.

The person who is part time and brings her own laptop and wants to print is on Windows 8.1 and when she connects is part of a different IP range. In running a trace trying to connect to the printer, it just goes to the router and out to the internet and request timed out.

Of course the person on the network can ping her IP.

Does that additional information help?

Thank you!

 

[Emerald]

If she is allowed to connect to the router via network cable, can she then print?

 

[kmswealth]

Hi! I meant to get back to you and say thank you! They kept telling me they had given the correct password and it turns out it was the guest password. Was able to successfully have it install when they had the right wifi password. I appreciate your help.

All my best,
Kathy