Does anyone use their own DVR with Xfinity/Comcast?
We swapped plans back a couple of months ago for a faster tier of internet service. We modified our TV package at the time and are SUPPOSED to have 20 hours of recording and up to six simultaneous recordings. On Thursday (the 22nd) my wife was updating to record some different shows and started getting this "scheduling conflict" on some of the shows, seemingly rando. Worked fine the day before.
Of course, I had to jump through the hoops to get a human on the chat and they did some stuff remotely and say the DVR is working properly. We still cannot set up all that is wanted for a recording. They put me in a call you back status to do some checking on their end. I got a call from an actual human and we went back and forth trying some things which did not resolve the issue. The end state being that the rep/tech told me that my current plan only allows for two recordings to be scheduled at the same time. Even if that were the case, we have single recordings set that show the same message and we are well within our space limitation. The tech said I have to pay some $10 upcharge for the six recording thing that is supposed to be standard with the X1 package.
It really seems like ever since changing this plan they are constantly looking for some other way to get in my pocket. I went online to my account and screen clipped where it told me I WAS paying for the 6 recordings and got the excuse that our terms are subject to nonsense.
With all that said, I think rather than fight them about this that I am going to look for one of the listed compatible consumer purchasable tuner box. They offer a listing of devices that will work right on the site. Alongside that would like to get a DVR that I can set up for a schedule of recordings. I have not tried to use a capture card or whatnot in years, and definitely since all the RIAA stuff about copyright, so I don't even know if the signal allows said.
We swapped plans back a couple of months ago for a faster tier of internet service. We modified our TV package at the time and are SUPPOSED to have 20 hours of recording and up to six simultaneous recordings. On Thursday (the 22nd) my wife was updating to record some different shows and started getting this "scheduling conflict" on some of the shows, seemingly rando. Worked fine the day before.
Of course, I had to jump through the hoops to get a human on the chat and they did some stuff remotely and say the DVR is working properly. We still cannot set up all that is wanted for a recording. They put me in a call you back status to do some checking on their end. I got a call from an actual human and we went back and forth trying some things which did not resolve the issue. The end state being that the rep/tech told me that my current plan only allows for two recordings to be scheduled at the same time. Even if that were the case, we have single recordings set that show the same message and we are well within our space limitation. The tech said I have to pay some $10 upcharge for the six recording thing that is supposed to be standard with the X1 package.
It really seems like ever since changing this plan they are constantly looking for some other way to get in my pocket. I went online to my account and screen clipped where it told me I WAS paying for the 6 recordings and got the excuse that our terms are subject to nonsense.
With all that said, I think rather than fight them about this that I am going to look for one of the listed compatible consumer purchasable tuner box. They offer a listing of devices that will work right on the site. Alongside that would like to get a DVR that I can set up for a schedule of recordings. I have not tried to use a capture card or whatnot in years, and definitely since all the RIAA stuff about copyright, so I don't even know if the signal allows said.