[SOLVED] DirectX errors & BSOD with Final Fantasy XlV - -- is there a fix?

[ikaika808]

Aloha,

Since thursday, I've just started getting random bsod's and directx errors, ranging from "a fatal error has occured" to DX11 Crashes. PC's never given me trouble prior (bought it in 9/20) but these past 3 days have been frustrating. I'm not sure how to isolate the problem, because it seems so random.

So far I've done a clean install of windows 10 (from usb), along with ffxiv and drivers. So far it hasn't helped. I've also both updated drivers and even tried rolling them back, so I'm at a loss. Any help provided would be appreciated.

Mahalo

Spoiler

-=-=-=-=-=-=- FF XIV Information -=-=-=-=-=-=-

MyDocument C:\Users\bryso\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2006
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16294.676MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19238.676MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.900GB SYSTEM_FREEDISC_SPACE 831.328GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10078.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8147.338 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_577df0ba9db954d8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_577df0ba9db954d8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_577df0ba9db954d8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_577df0ba9db954d8\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6627
SYSTEM_GRAPHICS_DRIVER_DATE 4/22/2021 14:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10078.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8147.338 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_577df0ba9db954d8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_577df0ba9db954d8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_577df0ba9db954d8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_577df0ba9db954d8\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6627
SYSTEM_GRAPHICS_DRIVER_DATE 4/22/2021 14:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A25672B5-68B8-4DE5-98CB-C54DDE9FB735}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 14:00:00
SYSTEM_SOUND Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID {00FF18D5-88D9-49B3-943A-B43E5993C6D6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/21/2021 14:00:00
SYSTEM_SOUND Pixio PX277P (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A475CDD1-4FE9-410A-ABFA-A384E9EBF191}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 14:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B4CE8C0-BA50-11EB-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B4E4850-BA50-11EB-8004444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B4EE490-BA50-11EB-8005444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B4E2140-BA50-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B4F32B0-BA50-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8192 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B4F32B0-BA50-11EB-8007444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B4F32B0-BA50-11EB-8008444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Post thread | Tom's Hardware Forum - Google Chrome
Windows 10 Setup
US Federalism For Dummies: American Government Review – videosydiversion - Google Chrome
NVIDIA GeForce Overlay
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
AMD Chipset Software
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS AIOFan HAL
AURA Service
VGA
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
ASUS AURA Extension Card HAL
AURA lighting effect add-on
FINAL FANTASY XIV ONLINE
ROG Live Service
AURA DRAM Component
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.26.28720
AURA Service
Universal Holtek RGB DRAM
ASUS AURA Motherboard HAL
AMD PCI Driver
ASUS Framework Service
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.26.28720
Patriot Viper M2 SSD RGB
ASUS Motherboard
ASUS AURA VGA Component
AMD PSP Driver
WD_BLACK AN1500
AMD Ryzen Balanced Driver
ASUS Update Helper
AMD SBxxx SMBus Driver Alpha
AMD_Chipset_Drivers
Promontory_GPIO Driver
ENE RGB HAL
PHISON HAL
ENE IO Driver
Kingston AURA DRAM Component
Patriot Viper DRAM RGB
AMD GPIO2 Driver
ASUS Framework Service
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Ryzen Master
CCleaner
CPUID CPU-Z 1.96
CPUID HWMonitor 1.44
HeavyLoad V3.6 (64 bit)
Logitech Gaming Software 9.02
AMD Ryzen Master
WD_BLACK AN1500
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
ASUS AURA VGA Component
Universal Holtek RGB DRAM
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Kingston AURA DRAM Component
PHISON HAL
AURA DRAM Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Control Panel 466.27
NVIDIA Graphics Driver 466.27
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
AURA lighting effect add-on x64
ASUS Aura SDK
ENE RGB HAL
ASUS AIOFan HAL
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
ARMOURY CRATE Lite Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\$Windows.~WS\Sources\SetupHost.Exe 00002044
C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 00002380
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AIOFanSDK\ArmouryAIOFanServer.exe 00001720
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AcPowerNotification\AcPowerNotification.exe 00001710
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ArmourySocketServer\ArmourySocketServer.exe 000016CC
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\MBLedSDK\NoiseCancelingEngine.exe 00001734
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgent.exe 000028BC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000016EC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001E4C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002EA4
C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe 00001818
C:\Program Files\CCleaner\CCleaner64.exe 00001EB0
C:\Program Files\Google\Chrome\Application\chrome.exe 000030F0
C:\Program Files\Logitech Gaming Software\LCore.exe 00002A78
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002B94
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000008F4
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00000E84
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001E9C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001EC8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1002.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000A24
C:\Users\bryso\Downloads\MediaCreationTool21H1.exe 000017D4
C:\Windows\Explorer.EXE 00001820
C:\Windows\System32\CompPkgSrv.exe 00000B38
C:\Windows\System32\RuntimeBroker.exe 00000550
C:\Windows\System32\SecurityHealthSystray.exe 00002980
C:\Windows\System32\smartscreen.exe 00002B20
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001AE8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B9C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 0000285C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000028B8
C:\Windows\system32\ApplicationFrameHost.exe 00000AC4
C:\Windows\system32\DllHost.exe 00002BD4
C:\Windows\system32\SearchFilterHost.exe 00002EF4
C:\Windows\system32\SettingSyncHost.exe 00001D10
C:\Windows\system32\conhost.exe 00000C80
C:\Windows\system32\ctfmon.exe 000017E0
C:\Windows\system32\sihost.exe 000015F4
C:\Windows\system32\svchost.exe 00000B04
C:\Windows\system32\taskhostw.exe 00001704

 

[PC Tailor]

Welcome to the forums!

Please post your entire system specification including PSU make and model.
Also see this post on grabbing us the dump files so that we view and analyse these.

So far I've done a clean install of windows 10 (from usb), along with ffxiv and drivers. I've also both updated drivers and even tried rolling them back

What drivers specifically and how did you go about installing these?

Also the fact that you have done a clean install and the issue has persisted would typically indicate 1 of 2 things:

• Hardware failure / faults.
• You're reinstalling the faulty drivers - this could also quite easily happen with peripheral devices for example.

DX is based on your graphics so it would be typical to look around there first.

 

[ikaika808]

Welcome to the forums!

Please post your entire system specification including PSU make and model.
Also see this post on grabbing us the dump files so that we view and analyse these.


What drivers specifically and how did you go about installing these?

Also the fact that you have done a clean install and the issue has persisted would typically indicate 1 of 2 things:

• Hardware failure / faults.
• You're reinstalling the faulty drivers - this could also quite easily happen with peripheral devices for example.

DX is based on your graphics so it would be typical to look around there first.

Thanks for responding.

Upon clean installation, i used DDU in safe mode, and then installed the latest nvidia gpu drivers. i’ve also tried rolling back to previous drivers.

 

[PC Tailor]

Clean install wipes all drivers anyway. I'm not solely suggesting it's the GPU drivers. But simply related to the GPU. Initially.

What about everything else I previously asked?

 

[ikaika808]

Clean install wipes all drivers anyway. I'm not solely suggesting it's the GPU drivers. But simply related to the GPU. Initially.

What about everything else I previously asked?

Yeah, so what I recently did was remove my ram, and use another stick I've had in a previously built. I haven't crashed in hours, so I'm thinking it might've just been faulty ram.

Thanks for your help