DirectX games throwing up errors upon entering game

[scotthkinsey]

Ff14 and Civilisation 6 have been having directx crashing errors. I've monitored my temperatures, updated my gfx driver and have been researching for an answer and I'm at my wits end. I don't have anything overclocked etc.

I have ran the windows memory diagnostic tool, no problems. I've ran the heaven benchmark tool and the screen goes black approximately 10 seconds in, but the music still plays. I've done a clean, all files deleted, reinstall of Windows to no avail. I'm not sure what else to try.

To clarify, it's just the games throwing up the error. Sometimes there's an issue with sound repeating in quick succession like when someone talks. And other times it all seems fine.

EDIT: Throwing in some updates here.

I can play League of Legends with no issue.

I installed DDU, entered safemode and ran it. Reinstalled the graphics driver directly from Nvidia, unchecked all boxes except for the graphics driver. Problem still persists.

The heaven benchmark tool crashes every time I use it, after a couple of seconds.

 

[Paul NZ]

Use memtest to test the ram. The windows one is useless

 

[scotthkinsey]

Use memtest to test the ram. The windows one is useless

I'll run that now. The RAM is recently new and the computer itself is having little to no problems. Could the RAM still be the issue?

 

[Paul NZ]

What do the errors say??

 

[scotthkinsey]

What do the errors say??

Sorry, I'm trying to get it back up again to see.

I went in game and it ran for a good couple of minutes. It then started having graphical issues in the game and the whole system crashed.

Looking for the error now.

EDIT: It wasn't a blue screen or anything. The monitors went black, the system restarted (My PC Speakers beeped two short beeps and then the same again.) It went through BIOS then to a black screen with nothing. I've since restarted again and it's now fine.

 

[scotthkinsey]

The more I ah heck about trying to find the answer, the more I believe it's my Graphics Card. Just my 2 cents.

 

[scotthkinsey]

So, now instead of crashing immediately when entering these games, it takes a couple of seconds to a minute or so.

 

[Paul NZ]

It sounds like a videocard or driver prob

 

[scotthkinsey]

What do the errors say??

To reply with an answer, it says "A fatal DirectX error has occurred.(11000002)

I'd assume the code is Square Enix's error code. The message is pretty much the same for Civilisation 6

 

[Paul NZ]

http://forum.square-enix.com/ffxiv/threads/272310-Fatal-DirectX-Error-11000002

 

[scotthkinsey]

http://forum.square-enix.com/ffxiv/threads/272310-Fatal-DirectX-Error-11000002

I have also read this thread, amoung many others. It doesn't a solution to the issue. The issue is also present on other games, such as Civilsation 6.

I should also clarify, none of this has been an issue until the other night when it first randomly happened, to which it has persisted.

 

[Paul NZ]

Must be a bug or something. Only people you can ask are the developers. If the game is the prob

If you're using an Nvidia card, reinstall the drivers / do a clean install in its setup. Untick everything except the drivers and HDMI audio if you use it

Dont think you need the Physx drivers

 

[scotthkinsey]

Must be a bug or something. Only people you can ask are the developers. If the game is the prob

If you're using an Nvidia card, reinstall the drivers / do a clean install in its setup. Untick everything except the drivers and HDMI audio if you use it

Dont think you need the Physx drivers

Attempting a clean install with DDU then.

I don't think it's specific to FF14, I think I'm having an issue with DirectX itself. If my GPU were on its way out, could this be a possible sign?

 

[Paul NZ]

I think if your videocard was on its way out, it'll do more than crash a game

It'd probably crash everything. And you'll be looking at a blank / black screen

 

[scotthkinsey]

I think if your videocard was on its way out, it'll do more than crash a game

It'd probably crash everything. And you'll be looking at a blank / black screen

Done, so I'm going to run the benchmark and see what happens.

 

[scotthkinsey]

Problem is still persisting :/

 

[scotthkinsey]

I'm unaware if bumping is allowed, but here it goes.

Problem still persisting. To update, I'm able to play League of Legends without issue it seems.

 

[scotthkinsey]

So I went in to FF14 and tried changing some settings. Then black boxes were coming up and randomly appearing all over the game. I tried to take a screenshot, however the screenshot looks normal?

 

[scotthkinsey]

Problem still persisting, still seeking assistance

 

[scotthkinsey]

Problem still persisting.

I've purchased a new Graphics Card, since no one seems to be able to help with this issue. I will update this with the results.

 

[scotthkinsey]

New symptom: BSOD Video Scheduler Internal Error

 

[scotthkinsey]

MERGED QUESTION
Question from scotthkinsey : "Windows 10 DirectX fatal errors and causing crashes"

I've monitored my temperatures, updated my gfx driver and have been researching for an answer and I'm at my wits end. I don't have anything overclocked etc.

I've ran the heaven benchmark tool and the screen goes black approximately 10 seconds in, but the music still plays. I've done a clean, all files deleted, reinstall of Windows to no avail. I'm not sure what else to try.

To clarify, it's just the games throwing up the error. Sometimes there's an issue with sound repeating in quick succession like when someone talks. And other times it all seems fine.

I can play League of Legends with no issue.

I installed DDU, entered safemode and ran it. Reinstalled the graphics driver directly from Nvidia, unchecked all boxes except for the graphics driver. Problem still persists.

The heaven benchmark tool crashes every time I use it, after a couple of seconds.

Today I had a BSOD for Video Scheduler Internal Error.

EDIT: Previous thread
http://www.tomshardware.co.uk/answers/id-3640120/directx-games-throwing-errors-entering-game.html#20690637

 

[Colif]

have you tried running DDU and then instead of loading drivers from Nvidia, run windows update and let windows find the drivers? They are more stable than the current ones from Nvidia.

the sound repeating is just a driver thing, that can happen after a crash.

 

[scotthkinsey]

I can certainly give that a try. I will do that when I get home!

 

[scotthkinsey]

have you tried running DDU and then instead of loading drivers from Nvidia, run windows update and let windows find the drivers? They are more stable than the current ones from Nvidia.

the sound repeating is just a driver thing, that can happen after a crash.

Righto, no difference. I've even attempted at installing an old driver that should work (As it did at the time) to no avail.

I honestly don't know what to do now. I've tested my CPU using the Intel Processor Diagnostic Tool, and it passed without issue. If there's a tool for that, that Tom's Hardware recommends, hit me with it.

Do I use a benchmark tool to test my GPU?