Disabling BitLocker on Windows Pavillion Notebook

[dcummings475]

Have to disable BitLocker on my HP Pavillion Laptop but cannot find the option to disable it so I can update BIOS. Followed directions to disable it on the HP support site and where the option is supposed to be, it is not there. How do I disable BitLocker? It runs Windows 10. Model number is HP 17-g121wm.

 

[rgd1101]

which version of windows? what is the exact model of the notebook?

 

[ko888]

BitLocker Drive Encryption is in the Windows Operating System.

The hardware component is Trusted Platform Module (TPM). Do you see an option for enabling/disabling TPM in your BIOS Setup?

 

[BadAsAl]

When you look at the C: drive under This PC > Devices and drives do you see a lock icon? You can also right click on the C: drive and it will say something like manage Bitlocker. If you see no lock and it says Turn on Bitlocker when you right click then you don't have Bitlocker enabled on that drive.