Question Disconnected from servers ( still connected to internet )

Feb 14, 2021
11
0
10
0
Right, Don't know where to start but got to start somewhere.
Recently built a new gaming pc and since then I'm having network disconnection problems on games and certain websites are slow to load as in Gmail and Amazon. But I'm loading Youtube videos fine and other sites.
Spec's of my new pc are as follows.

i5 10600k -stock
16gb DDR4, 3200Mhz
MSI Z490 A-PRO
GTX 1080ti - stock

Since building my pc, I did all the usual. Fresh windows install, all new drivers from MSI website and GPU drivers from Nvidia.
I installed the chipset, network and sound drivers from MSI Website.

As I said in title the main problem is game disconnects, the game only disconnects from the game servers. I don't actually lose internet connection.
I'll drop from the game and discord but get put back into discord within moments. But it only happens with certain games the one's if test so far with the problem are MW2 Warzone, and Battlefeild 4.
And the issues are frequent and fast, I can't even get into the game of Warzone before getting kicked from servers. But have played several hours of rust with no problems as well as CSGO.

I've done some troubleshooting but I'm not very pc literate so it might not help this is what I've done troubleshooting wise.

-I've reinstalled network adapters three times, twice with the Realtek 10.46.1231.2020 drivers.
And once with windows suggest drivers which are 10.42.526.2020.

-I also reinstalled graphic drivers, scanned and repaired both games.

-Changed ethernet cables, tested for packet loss by doing ping test to my router and to google.
Getting 0 packets lost on either 1ms response to my router and 33ms to google.

-I also tried changing my preferred DNS, as well as doing a DNS flush.

-Reset router, bought new ADSL filter box, New cat5e cables.

-Tried seeing if disabling firewall & antivirus would help.

-Tried setting new inbound rules for the mentioned games.


There might be more I'm forgetting but I think that might be everything I tried, I'm kind of lost at the moment.
Any help is appreciated.

( also have trouble loading this site at times as well at the moment )
 
Last edited:
Feb 14, 2021
11
0
10
0
My router is a Sagemcom Plusnet Hub One . I'm not sure of any other details.
I've tried posting some of my event log here for the past 20 minutes. But due to my problems the site keeps crashing or not responding.
 
Feb 14, 2021
11
0
10
0
23:38:08, 14 Feb.​
(112870.110000) Admin login successful by 192.168.1.75 on HTTP​
23:38:02, 14 Feb.​
BLOCKED 1 more packets (because of Default policy)​
23:38:02, 14 Feb.​
IN: BLOCK [15] Default policy (TCP [198.199.100.191]:59109->[51.9.178.118]:2078 on ppp3)​
23:37:38, 14 Feb.​
IN: BLOCK [16] Remote administration (TCP [194.147.140.91]:45551->[51.9.178.118]:8080 on ppp3)​
23:37:12, 14 Feb.​
BLOCKED 1 more packets (because of Default policy)​
23:37:11, 14 Feb.​
IN: BLOCK [15] Default policy (TCP [34.248.186.78]:443->[51.9.178.118]:56004 on ppp3)​
23:36:59, 14 Feb.​
IN: BLOCK [15] Default policy (TCP [194.147.140.24]:50477->[51.9.178.118]:11779 on ppp3)​
23:36:52, 14 Feb.​
BLOCKED 2 more packets (because of Default policy)​
23:36:51, 14 Feb.​
IN: BLOCK [15] Default policy (TCP [185.113.25.51]:443->[51.9.178.118]:56009 on ppp3)​
23:36:32, 14 Feb.​
IN: BLOCK [15] Default policy (TCP [193.27.228.167]:56838->[51.9.178.118]:1669 on ppp3)​
23:36:30, 14 Feb.​
IN: BLOCK [15] Default policy (TCP [194.147.140.27]:51201->[51.9.178.118]:6431 on ppp3)​
23:36:29, 14 Feb.​
IN: BLOCK [15] Default policy (TCP [195.54.161.151]:52801->[51.9.178.118]:21363 on ppp3)​
23:36:12, 14 Feb.​
BLOCKED 1 more packets (because of Default policy)​
23:36:11, 14 Feb.​
IN: BLOCK [15] Default policy (TCP [88.221.2.210]:443->[51.9.178.118]:62223 on ppp3)​
23:36:06, 14 Feb.​
BLOCKED 7 more packets (because of Default policy)​
23:36:06, 14 Feb.​
OUT: BLOCK [15] Default policy (First packet in connection is not a SYN packet: TCP [192.168.1.75]:56001->[99.84.8.110]:443 on ppp3)​
23:35:46, 14 Feb.​
BLOCKED 1 more packets (because of Default policy)​
23:35:45, 14 Feb.​
IN: BLOCK [15] Default policy (TCP [88.221.3.90]:443->[51.9.178.118]:55956 on ppp3)​
 
Feb 14, 2021
11
0
10
0
19:33:58, 14 Feb.​
ath00: STA be:6e:d3:5c:7e:bd IEEE 802.11: Client disassociated​
19:33:56, 14 Feb.​
ath10: STA be:6e:d3:5c:7e:bd IEEE 802.11: Client associated​
19:32:57, 14 Feb.​
(98158.880000) Device disconnected: Hostname: TOSHIBA-TV IP: 192.168.1.72 MAC: 70:54:b4:f5:7b:bc​
19:32:55, 14 Feb.​
ath00: STA 70:54:b4:f5:7b:bc IEEE 802.11: Client disassociated​
19:32:44, 14 Feb.​
(98146.230000) Host iPad (MAC ce:6c:2c:03:e7:d9) using IP 192.168.1.66 detected on interface ath10, port -1​
19:32:37, 14 Feb.​
ath10: STA ce:6c:2c:03:e7:d9 IEEE 802.11: Client associated​
19:31:53, 14 Feb.​
(98094.770000) Lease for IP 192.168.1.72 renewed by host TOSHIBA-TV (MAC 70:54:b4:f5:7b:bc). Lease duration: 1440 min​
19:31:53, 14 Feb.​
(98094.770000) Device connected: Hostname: TOSHIBA-TV IP: 192.168.1.72 MAC: 70:54:b4:f5:7b:bc Lease time: 1440 min. Link rate: 58.5 Mbps​
19:31:53, 14 Feb.​
(98094.690000) Lease requested​
19:31:50, 14 Feb.​
ath00: STA 70:54:b4:f5:7b:bc IEEE 802.11: Client associated​
19:30:07, 14 Feb.​
(97988.810000) Device disconnected: Hostname: iPad-2 IP: 192.168.1.86 MAC: be:6e:d3:5c:7e:bd​
19:29:27, 14 Feb.​
(97948.810000) Device disconnected: Hostname: Galaxy-S8 IP: 192.168.1.67 MAC: 24:18:1d:54:32:af​
19:29:04, 14 Feb.​
(97926.230000) Host iPad-2 (MAC be:6e:d3:5c:7e:bd) using IP 192.168.1.86 detected on interface ath00, port -1​
19:29:01, 14 Feb.​
ath00: STA be:6e:d3:5c:7e:bd IEEE 802.11: Client associated​
19:28:57, 14 Feb.​
(97918.810000) Device disconnected: Hostname: iPad IP: 192.168.1.66 MAC: ce:6c:2c:03:e7:d9​
19:28:24, 14 Feb.​
(97886.230000) Host Galaxy-S8 (MAC 24:18:1d:54:32:af) using IP 192.168.1.67 detected on interface ath00, port -1​
19:28:20, 14 Feb.​
ath00: STA 24:18:1d:54:32:af IEEE 802.11: Client associated​
19:27:54, 14 Feb.​
(97856.230000) Host iPad (MAC ce:6c:2c:03:e7:d9) using IP 192.168.1.66 detected on interface ath00, port -1​
19:27:50, 14 Feb.​
ath00: STA ce:6c:2c:03:e7:d9 IEEE 802.11: Client associated​
19:26:47, 14 Feb.​
(97788.810000) Device disconnected: Hostname: HITACHI-TV IP: 192.168.1.77 MAC: 70:54:b4:c5:a3:c6​
19:26:43, 14 Feb.​
ath10: STA 70:54:b4:c5:a3:c6 IEEE 802.11: Client disassociated​
19:26:43, 14 Feb.​
ath10: STA 70:54:b4:c5:a3:c6 IEEE 802.11: WiFi registration failed​
19:06:43, 14 Feb.​
ath00: STA 24:18:1d:54:32:af IEEE 802.11: Client disassociated​
19:06:43, 14 Feb.​
ath00: STA 24:18:1d:54:32:af IEEE 802.11: WiFi registration failed​
19:04:43, 14 Feb.​
(96464.350000) Lease for IP 192.168.1.67 renewed by host Galaxy-S8 (MAC 24:18:1d:54:32:af). Lease duration: 1440 min​
19:04:43, 14 Feb.​
(96464.350000) Device connected: Hostname: Galaxy-S8 IP: 192.168.1.67 MAC: 24:18:1d:54:32:af Lease time: 1440 min. Link rate: 6.0 Mbps​
19:04:43, 14 Feb.​
(96464.270000) Lease requested​
19:04:41, 14 Feb.​
ath10: STA 24:18:1d:54:32:af IEEE 802.11: Client associated​
19:04:41, 14 Feb.​
ath10: STA 24:18:1d:54:32:af IEEE 802.11: Client disassociated​
19:04:39, 14 Feb.​
ath00: STA 24:18:1d:54:32:af IEEE 802.11: Client associated​
18:16:43, 14 Feb.​
ath00: STA 1c:4d:66:2f:32:74 IEEE 802.11: WiFi registration failed​
18:14:03, 14 Feb.​
(93424.540000) Lease for IP 192.168.1.77 renewed by host HITACHI-TV (MAC 70:54:b4:c5:a3:c6). Lease duration: 1440 min​
18:14:03, 14 Feb.​
(93424.530000) Device connected: Hostname: HITACHI-TV IP: 192.168.1.77 MAC: 70:54:b4:c5:a3:c6 Lease time: 1440 min. Link rate: 81.5 Mbps​
18:14:03, 14 Feb.​
(93424.460000) Lease requested​
18:13:57, 14 Feb.​
ath10: STA 70:54:b4:c5:a3:c6 IEEE 802.11: Client associated​
18:13:53, 14 Feb.​
(93414.550000) Lease for IP 192.168.1.64 renewed by host amazon-022ed8e66 (MAC 1c:4d:66:2f:32:74). Lease duration: 1440 min​
18:13:53, 14 Feb.​
(93414.550000) Device connected: Hostname: amazon-022ed8e66 IP: 192.168.1.64 MAC: 1c:4d:66:2f:32:74 Lease time: 1440 min. Link rate: 6.0 Mbps​
18:13:53, 14 Feb.​
(93414.480000) Lease requested​
18:13:48, 14 Feb.​
ath10: STA 1c:4d:66:2f:32:74 IEEE 802.11: Client associated​
18:13:22, 14 Feb.​
(93383.760000) Device disconnected: Hostname: amazon-022ed8e66 IP: 192.168.1.64 MAC: 1c:4d:66:2f:32:74​
17:40:28, 14 Feb.​
(91409.830000) Lease for IP 192.168.1.70 renewed by host Unknown-70-2c-09-00-46-df (MAC 70:2c:09:00:46:df). Lease duration: 1440 min​
17:40:28, 14 Feb.​
(91409.830000) Device connected: Hostname: Unknown-70-2c-09-00-46-df IP: 192.168.1.70 MAC: 70:2c:09:00:46:df Lease time: 1440 min. Link rate: 6.0 Mbps​
17:40:28, 14 Feb.​
(91409.760000) Lease requested​
17:36:16, 14 Feb.​
(91161.260000) NTP synchronization success!​
17:33:39, 14 Feb.​
(91003.730000) Device disconnected: Hostname: HITACHI-TV IP: 192.168.1.77 MAC: 70:54:b4:c5:a3:c6​
17:33:37, 14 Feb.​
ath10: STA 70:54:b4:c5:a3:c6 IEEE 802.11: Client disassociated​
17:29:59, 14 Feb.​
(90784.050000) Lease for IP 192.168.1.77 renewed by host HITACHI-TV (MAC 70:54:b4:c5:a3:c6). Lease duration: 1440 min​
17:29:59, 14 Feb.​
(90784.050000) Device connected: Hostname: HITACHI-TV IP: 192.168.1.77 MAC: 70:54:b4:c5:a3:c6 Lease time: 1440 min. Link rate: 6.0 Mbps​
17:29:59, 14 Feb.​
(90783.980000) Lease requested​
17:29:54, 14 Feb.​
ath10: STA 70:54:b4:c5:a3:c6 IEEE 802.11: Client associated​
17:29:54, 14 Feb.​
ath10: STA 70:54:b4:c5:a3:c6 IEEE 802.11: Client disassociated​
16:47:09, 14 Feb.​
(88214.100000) Lease for IP 192.168.1.69 expired. MAC: 74:59:09:5d:14:72, host name: HUAWEI_Y6_2019-eca54ab3b9​
16:22:53, 14 Feb.​
(86758.100000) Lease for IP 192.168.1.71 renewed by host amazon-70c11eb85 (MAC 7c:61:66:13:72:ee). Lease duration: 1440 min​
16:22:53, 14 Feb.​
(86758.100000) Device connected: Hostname: amazon-70c11eb85 IP: 192.168.1.71 MAC: 7c:61:66:13:72:ee Lease time: 1440 min. Link rate: 7​
 
That looks like some form of firewall rule. Unfortantly I am having issues finding much regarding any configuration of that router. It seems like a extremely basic router that would not have a firewall but there are other manuals that indicate it might.

So I would see if there is some congiuration screen that appears to be security or firewall related and see if you can disable the firewall.

It could also just be that sessions are getting incorrectly closed, many times because of errors, and this is just some garbage data the router is blocking because it think the session is closed. Translation...there is a different problem causes session loss and the router messages are just a incidator but not the actual cause.
 
Feb 14, 2021
11
0
10
0
I tried Warzone with Firewall disabled on the router and in windows and the server still crashed before the main menu.
I never had any of these connection issues on my old pc, I'm not sure if it might be hardware or software related.
But everything else except for connection issues is fine, maxing games no crashes and windows is running smooth.
 
It appears you are getting a lot of wifi disconects but that should not have any impact on your ethernet connected machine.

Because you see no issues with the ping to your router or to 8.8.8.8 it makes it much less likely it is a network issue. Or a least it is not a simple one.

Does your machine have any of that "gamer" network software. Many times it is bundled with the motherboard or in some cases a video card.
 
Feb 14, 2021
11
0
10
0
Not that I know of I didn't install any of the motherboard utilities drivers. only the necessary ones.
It's weird though because I can buffer 4 youtube videos at once, stay in discord all day without connection loss play csgo and rust.
but earlier I tried playing one match of csgo on faceit I could join the servers but the faceit anti cheat kept disconnecting every 10 secs and not reconnecting kicking me from the game.
and this site, gmail and amazon are a pain to use at the moment but some other sites run flawless.
 
Feb 14, 2021
11
0
10
0
Little update for peace of mind I ran some tests, I ran windows system file checker in cmd to see if there were any corrupted windows files causing the problem, but nothing was found.

I also ran window memory diagnostic tool, I wasn't sure if corrupt memory could or could not cause this, same thing nothing was found, but when I restarted windows I was forced to reset network settings again as I couldn't get any connection at all. But my problem still persists.

I disabled windows auto-tuning as I heard that can cause connectivity issues and also tried disabling LSO large send offload on IPv4 and IPv6.

Any other ideas?
 
Last edited:
Apr 9, 2021
1
0
10
0
I'm having a similar problem but with lichess and jinteki.net, I constantly get notifications that I'm disconnecting and reconnecting from servers while my internet is fine. YouTube is fine, gaming is fine, only when I'm trying to interact with browser based app sites (my tech knowledge is limited idk how to describe them better)? Tried on multiple PC's hardwired and WiFi Linux and Windows and different browsers so it has to be the internet/modem somehow
 

ASK THE COMMUNITY

TRENDING THREADS