So, first things first, I'll say that I have a laptop, so I don't have an external wifi card, this laptop is only a month old and has had the issue from receiving it. I have checked task manager and resource monitor when loading file explorer and see nothing that takes up more than 0.2% network. The problem affects all of my system, if I'm in a Discord call, watching Youtube, listening to Spotify, in a Google Meet, all will be disconnected for roughly 5-10 seconds or until i close file explorer again.
I have seen numerous other forums related to this issue, some saying that they had some bloatware and could uninstall it after seeing it launch on task manager, some say drivers can play a role, others say the wifi card is at fault, and others have said the ISP may play a role.
I believe the wifi card shouldn't be the issue, given it is brand new from the manufacturer, I can't see any programs launching alongside file explorer, and I have all up to drivers for the wifi card, the latest being from 2017. The most likely issue I can think of would be the ISP, as I have been getting less than half the promised download speeds, however I don't get these issues on either of my other two laptops, so I'm unsure why it would affect this one.
My troubleshooting hasn't gotten me very far, which is why I'm turning to here, as this will be my final port of call before contacting the manufacturer for hopefully a replacement if I cannot fix the issue.
For those that may wonder, the laptop is an ASUS FX-705D, the wifi card is a RTL8821CE, and my ISP is Sky,
I have seen numerous other forums related to this issue, some saying that they had some bloatware and could uninstall it after seeing it launch on task manager, some say drivers can play a role, others say the wifi card is at fault, and others have said the ISP may play a role.
I believe the wifi card shouldn't be the issue, given it is brand new from the manufacturer, I can't see any programs launching alongside file explorer, and I have all up to drivers for the wifi card, the latest being from 2017. The most likely issue I can think of would be the ISP, as I have been getting less than half the promised download speeds, however I don't get these issues on either of my other two laptops, so I'm unsure why it would affect this one.
My troubleshooting hasn't gotten me very far, which is why I'm turning to here, as this will be my final port of call before contacting the manufacturer for hopefully a replacement if I cannot fix the issue.
For those that may wonder, the laptop is an ASUS FX-705D, the wifi card is a RTL8821CE, and my ISP is Sky,