@blackshots
You are right too, besides all that, many companies still do not count in PC maintenance costs within the following 5 year time and that's why they avoid Macs, Sun, & etc, thinking that the upfront costs are too costly.
My PC-user friends had averagely been going back and forth to respective service centers more than 7 times in a year time, greeted with hostile attitudes. They only get what they are entitled to (despite of still valid warranty) only after arguing with the manager for more than half an hour each time.
In my case, I only went to local Apple service centers 3 times in that same first year: First for busted battery, second for having them yank my busted superdrive, and third to pick it up the replacement and have them put it back in my Mac.
Other people's experience with customer service may vary but so far I'm happy with my choice of computer.
-ND