Disk drive wont recognize disks

[Janet B]

I am trying to do a backup, but it keeps telling me to put a cd into drive E. I have tried both slots and still have the problem. Can anyone help please?

 

[shreejan86]

what kind of backup are you tryin to do?

 

[ram1009]

Try cleaning the disk with some window cleaner and a soft cloth. Seems a little strange to me to be asking for a CD for backup purposes. You're not going to get much data on that. Are you sure you shouldn't be using a DVD?