Display driver crashed and has successfully recovered - Sapphire R9 270

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WhiteH4wk

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Jun 25, 2015
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Hello everyone,

My graphics drivers started to crash like 3 days ago, it happens only when I'm gaming and the game crashes with weird colored lines on the screen and I hear a buzzing noise from my headphones when the crash is occurring. Sometimes the game crashed to desktop afterwards or I have to force shutdown my PC.

Currently I'm playing Rainbow Six Siege at Medium settings with VSync switched on.

My PC specs:
GPU : Sapphire R9270
CPU : Intel Core i5 3450
RAM : Corsair 4GB x 2
Motherboard : Gigabyte GA-B75-D3H
PSU : Raidmax RX-500AF 500W
OS : Windows 10 Pro - 64bit

The problem started when I'm using 16.7.3 drivers, then I upgraded it to latest 16.8.2 Hotfix and the problem still remained, therefore I rolled back to 15.11 beta drivers and the issue is the same. I cannot go back beyond 15.11 I get driver not support error messages in game. (I used DDU before I installed these drivers)

I'm unable to pin point this problem and I've seen posts of many people having this issue and latest drivers fixing it, but it did not work for me, please suggest me what I can do?

Additional info :

GPU is not overclocked
I observed GPU temperatures in game and it doesn't go beyond 59 degrees Celsius


Thanks.
 
Solution
helpstar
try the graphics card in another PC
try another power supply, if the card is working in the other system.
if it´s not working in the other system, RMA it (warranty)
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try another better psu

run furmark stress test and have a look at the temperatures (>10minutes)



motherboard bios is up to date? flash in bios itself, not in windows!

chipset drivers of Intel are up to date?

boot memtest86+ from an usb flash drive

pci-e graphics card is in the upper slot?

 
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I downloaded furmark and started the stress test and I got the same result, White and blue stripes and the device driver crash notification pops up, what does this mean? Is my graphics card faulty?

Also my motherboard is running an old version of Bios because of a main bios corrupt that occurred a month ago, the back up Bios kicked in and reflashed the factory default bios (F12) latest is F15 as I recall.
 
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UPDATE :

I installed 16.4.1 drivers, cleaned RAM and GPU, removed my secondary hard disk and 2 external hard disk I have plugged in all the time and now so far there's no crashes, I'm starting to think this could be directing at a faulty PSU or a 500W is not enough for my PC now (Because since about month I'm using two internal storage devices), thoughts?
 
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http://www.gigabyte.com/products/product-page.aspx?pid=4803#bios:

run the mb_bios_ga-b75m-d3h_f15.exe in windows to get the files extracted. Copy the file B75MD3H.F15 to an empty USB flash drive.
update the BIOS to latest version directly in BIOS, NOT in windows.
reboot and press "end" key while the gigabyte logo is showing up


which temperature is the furmark stress test getting out of it?

no crashes anymore even with furmark running?
 
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Thanks for the reply!

Few hours ago I downclocked VGA by 100Mhz, both memory and core using AMD OverDrive and now there's no crashes in game with Vsync on or off, but the furmark stress test gets flickering screen few minutes into the test (at about 69 Celsius temp) but the display driver never crash just flickers keeps continuing. What does this mean?

I have never flashed a BIOS before, could you please explain what I should expect after pressing end key on boot?

Thanks!
 
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Thank you, I updated the BIOS successfully.

What are the further steps you recommend?
 
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The furmark stress test was going smoothly until it hit 8000 frames (before BIOS update flickers started at 6000 frames) and the screen was filled with blue,red and grey colored stripes and the computer was unresponsive, I had to do a force shut down. 🙁
 
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