Question Display driver Issue on HP 15-AY503TX laptop ?

SroyC

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Hello friends

Recently I had to format and install Windows 10 64bit on this laptop HP 15AY-503TX. The Windows version is the latest and updated. The problem is with the display driver. I have tried a number of times to install the Radeon driver for the system. Unfortunately, every time I get an error that "unable to find any Radeon device".

I have tried to install it from the official HP website's laptop specific support page.

I have tried to install it from Radeon official website too.

There is no problem with installing the Intel HD Graphics driver.

I have uninstalled the Intel driver and tried using the Intel/AMD Switchable Driver too, but I received exactly the same error.


Unless I install the Radeon display driver, a number of functionalities like 'casting on Smart TV' are not working.

Please help me with this.

I hope this is the correct sub-forum to ask this question, if not I would request a moderator to kindly move the thread to the proper section.
 

SroyC

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You will have to plug in a external monitor and switch the primary to it. Then install the driver
Thank you for your response.

Sorry if I sound naive, but I could not understand what exactly you mean and how should this method enable the Radeon installer to detect the graphics onboard the laptop.

Do explain a little more, please.
 

Jacozeelie

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If there is no display plugged in the radeon output, the card is automaticly disabled. It only turns on when needed, hence the software cant find it if it is switched off.
 

SroyC

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If there is no display plugged in the radeon output, the card is automaticly disabled. It only turns on when needed, hence the software cant find it if it is switched off.
Thank you for explaining. But what about the Laptop's display? And previously there was no such problem! Why has it cropped up suddenly after the reinstallation of OS?
 

Jacozeelie

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Did you do a new instal from a usb or from the laptop itself? As most laptop reinstall windows from main drive with drivers and bloatware preconfigured from factory, as a new clean install, everything must be installed manualy. Check on the keyboard, there are a key with FN on it and another with a screen icon on. Hold fn and press the monitor icon key. It will swithch to the external monitor, then install driver.
 

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