Display not working on new PC build

[lrobbo314]

Just got done putting together a new PC and I am getting no video output. I read that the CPU might not be getting power, but there are lights in the IO panel that are lit up. And, when I plug in the mouse, it lights up, but the keyboard doesn't. I plugged the keyboard into my current computer and it works fine.

The build is an MSI Gaming M5, an i7 6700k, MSI GTX 1060, and an SSD with Windows loaded and working. This is my first time putting one of these together and I have no idea what's going on. I even unplugged the HDMI from the graphics card and plugged it into the motherboard, and still nothing.

One more thing. The graphics card has an 8 pin connection, but none of the cords that came with the power supply had an 8 pin to 8 pin. There was an 8 pin with a 6 pin and a 2 pin. I connected the 6 pin to the graphics card, but the 2 pin doesn't fit. Maybe that's part of the problem?

Any help would be much appreciated.

 

[Multipack]

The 2 pin should fit, they are all 6+2 pin cables, and without it the GPU may not power on. Try again to get the 8 pins in.

After uninstalling the GPU you'll probably need a CMOS reset to re-enable motherboard video outputs, but try to connect the 8 pin power again.

What PSU is it?

 

[lrobbo314]

The 2 pin should fit, they are all 6+2 pin cables, and without it the GPU may not power on. Try again to get the 8 pins in.

After uninstalling the GPU you'll probably need a CMOS reset to re-enable motherboard video outputs, but try to connect the 8 pin power again.

What PSU is it?

The GPU does light up and seems to be on, but I will try getting the other 2 pins in. The PSU is a EVGA 650 watt.

 

[lrobbo314]

I got all 8 pins in the GPU. Powered it up, and it's still the same. I don't see a clear CMOS on my motherboard. I think it might be on the back. I'm guessing that taking it apart is my only option? I was positive that I put the CPU in correctly, but now I'm debating on whether or not I need to pull the fan off and check the CPU.

 

[Multipack]

Yeah checking the CPU socket could be am option but I wouldn't try it just yet. To clear CMOS just take the small cell battery out for 10-15 seconds whilst you have the power disconnected.

 

[lrobbo314]

I tried moving the graphics card to another slot, removing the motherboard battery and reinserting it after 10 minutes, I tried booting it without a graphics card at all. I verified that the CPU was seated correctly and there were no bent pins. Nothing works.

And the LED readout on the motherboard is stuck on 62.

 

[Multipack]

When you boot without GPU it automatically changes the settings in the BIOS to output via onboard graphics so switching them around (same thing with RAM slots) usually needs a CMOS reset, but it does sound like the symptoms of bent pins to me if it's getting stuck during POST.

In your first post you said you had a HDD with Windows on. You cant use an already existing Windows installation with a new motherboard, as all of the drivers and firmware settings will be wrong. Have you tried clearing CMOS since the last time you installed/removed GPU and booting without a HDD attached? It may be the OS causing issues. If you do get the PC working you will have to reinstall Windows anyway.

 

[lrobbo314]

I put everything back together. I didn't realize the thing about Windows.

So, I should pull the SSD, put it in my old computer, format the drive, reset CMOS, reinstall the formatted drive, then cross my fingers?

 

[Multipack]

Yes but dont bother reformatting the drive. No need for that yet. Just clear CMOS, unattach HDD/SSD and try to boot with no disk connected. You will still be able to access/see BIOS if everything is ok.

 

[lrobbo314]

OK. So, I reset CMOS, I disconnected the hard drives, booted it up, and same story. Nothing on the monitors and the motherboard LED is still giving me the 62 error code.

And I'm still not getting the keyboard to light up. Mouse lights up when plugged in, but not the keyboard. I've checked the power connections, and everything seems to be good. Keyboard works on other computer.

 

[Paul NZ]

Remove the GPU then see if onboard works. ` If you cant get a display how did windows get on the ssd??

If its from an older system, you'll have to reinstall. windows

I would say if the GPU needs power, you need the right connections. If you dont have them, buy a PSU with the right connections on it

 

[Multipack]

Is the mouse in a USB 2.0 connection and the keyboard USB 3.0 or anything? Try with nothing connected but cooler and PSU. No RAM, HDD or USB peripherals. You need to narrow down problem. Ideally it'd be a good idea to rule out the case itself by booting the motherboard outside the case, but nobody ever wants to do that so am sure you dont.

I'd make sure the case cables are attached to the board properly (and all other cables) and if they are and you rule everything else out then its probably a good idea to re-check the socket for bent pins, and even post some pics if you can.

 

[lrobbo314]

Is the mouse in a USB 2.0 connection and the keyboard USB 3.0 or anything? Try with nothing connected but cooler and PSU. No RAM, HDD or USB peripherals. You need to narrow down problem. Ideally it'd be a good idea to rule out the case itself by booting the motherboard outside the case, but nobody ever wants to do that so am sure you dont.

I'd make sure the case cables are attached to the board properly (and all other cables) and if they are and you rule everything else out then its probably a good idea to re-check the socket for bent pins, and even post some pics if you can.

I am pretty sure that the power is right. The motherboard power is hard to mess up. I told you about the power for the GPU, and I got all 8 pins in. The power for the CPU is a an 8 pin as well. That one I hooked up with 2 four pin connectors. It was the cable labeled CPU that came with the PSU.

I've tried plugging the keyboard into every USB I have. USB 2, USB 3, nothing does it.

I'll try booting with just the fan, motherboard and CPU, no peripherals. Till then, I took a few pictures.

 

[lrobbo314]

So, I did everything you said outside of booting the motherboard outside the case, that is probably a bit outside of what I'm able to do.

I pulled everything but the fan, motherboard, and CPU. Got an error on the motherboard LED, E0. I reset CMOS again, inserted 1 RAM stick, rebooted, and it went back to no output and the 62 error code. Another weird thing, when I boot the computer, the monitor recognizes that something is happening and loops through its inputs looking for signal. But, it never picks it up.

 

[lrobbo314]

Also, I rechecked all my power connections and checked the CPU, no bent pins.

 

[Multipack]

When I said post some pics I meant of the CPU socket really. Just answered another thread where someone was saying they had checked for bent pins, swearing there weren't any, and I spotted two right away http://www.tomshardware.co.uk/answers/id-3301663/problem-build-z270.html

I know its a bummer but am pretty sure that's what's going on here. And when I said check the case cables, I mean the front panel header ones. If they are in the wrong order it could cause a POST failure, because yeah it's hard to mess up power cables (there are only two) although you may want to check they are pressed in fully because they take a surprising amount of force to clip in. Obviously you want to avoid bending the board though. Also, is the northbridge shield in the way of the cooler in that third pic or is it seated ok? Looks like it could be.

It sounds like no matter what you do it isnt going to pass POST, so either way you seem to have a faulty board or CPU so it might be a good idea to get in touch with the people you bought it from and get an RMA under way.

 

[lrobbo314]

OK here is a pic of the socket and the CPU.

 

[Multipack]

There doesnt look like any bent pins in the socket but its hard to tell from just one angle. Even one slightly out of line can cause issues. The CPU itself doesnt have any pins to bend like some older models so dont worry about that.

 

[lrobbo314]

This should be a bit better of a pic.

 

[Multipack]

Its kind of more difficult straight on. From angles and the side work best as the pins lie at an angle. You can check it yourself for any break in symmetry though if taking all these pics is getting a bit annoying lol. Am happy to check dont get me wrong.

 

[lrobbo314]

I checked the pins out very thoroughly and from what you could see,they looked good. So, I put everything back together,and still no luck. Guess I'm going to have to call MSI tomorrow. Thanks for all of your help.

 

[Multipack]

Yeah if its still under warranty they should be able to help. They'll probably get you to send them the board so they can inspect it for you. Good luck anyway.