We're going to need a little more information from your end. When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list them like so:
As for your OS, if you're on Windows 10, include the version(not edition) of the OS.
With regards to issues similar to yours, we ask individuals to include images of the issue you're witnessing or a video of what's happening to corroborate your story.