'DNS Probe Finished No Internet' ERROR Windows 7

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hira__

hira__

Reputable
Sep 18, 2015
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Hi, I'm hoping you can help me, I've been stuck at this for hours, and need some expert advice.
Please note: I am in no way an advanced computer user and will need clear explanations/instructions.

I have Windows 7 Professional 64-bit and have a DELL desktop computer.

I have connected to internet via ethernet cable -called local area connection 2, and have internet access. therefore the error shouldnt be due to trying to connect via wifi.
however i cannot access the internet on any browsers or have any webpage work. havng the ‘DNS Probe Finished No Internet’ error.

I also tried installing the firefox browser to check whether it was only a problem with chrome or not by downloading it onto a usb drive from another computer and then trying to install it on the fautly computer. this wouldnt install saying theres no internet connection or something like that- BUT I KNOW THAT I HAVE CONNECTED TO THE ROUTER! its so frustrating.

Also pls note: all other devices in the house inc smartphones , tablets and this laptop i am using right now are wirelessly connected to the router via wifi....and they all work fine with no problems... so all other devices apart from the dell computer work.

Oh and i dont know whether this may be helpful or not but in the status of the Local Area Connection 2 it says 'IPv4 connectivity: Internet' AND 'IPv6 Connectivity: no internet access'...i dont know if the IPv6 no internet access might contribute to the error or not.

please help me, and if there is any other info you need please ask...i am desperate here.
thanks



 
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open command prompt, run the following command, and post the output here.

ipconfig /all

 
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HI thanks for replying, here it is:

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : dell
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 7C-DD-90-4D-48-8D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controlle
r #2
Physical Address. . . . . . . . . : 00-13-72-D7-B6-AE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : fdf4:e3fb:a458:fd00:d13b:6830:4770:1bb(Pr
eferred)
Temporary IPv6 Address. . . . . . : fdf4:e3fb:a458:fd00:5869:90fc:9e89:61aa(P
referred)
Link-local IPv6 Address . . . . . : fe80::d13b:6830:4770:1bb%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 19 September 2015 13:24:30
Lease Expires . . . . . . . . . . : 20 September 2015 13:24:30
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 301994559
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-14-82-E9-00-1A-A0-5C-C2-66

DNS Servers . . . . . . . . . . . : fe80::1%12
8.8.8.8
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
Physical Address. . . . . . . . . : 7C-DD-90-4D-48-8C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

p.s: i have no idea why why the smiley faces are there...i think the characters converted to a smiley im not sure
I've just double checked the cmd text and where the smiley faces are there should be a ' : d ' (colon followed by a lowercase d with NO SPACES between them) .

Oh and ive also booted the computer into safe mode with networking and the problem still persists (if thats any help)
 
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It looks like it should work. Try a nslookup command from the command line for some site like tomshardware.com. This should show if you are using the dns correctly.....it will also show if it is attempting to use IPv6. You can go into the network setting and safely uncheck the IPv6 box if you want it still after all these years has few sites that use it. Unchecking the box will get rid of the strange looking but valid ipv6 addresses.
 
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i don't see any issues with your ipconfig

try opening 192.168.1.1 in a web browser and let me know what happens.

try resetting internet explorer to factory defaults (tools -> internet options -> advanced tab -> reset

also go ahead and run the following 3 commands and restart the computer

ipconfig /flushdns
arp -d *
netsh int ip reset
 
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Ok, so when I try opening 192.168.1.1 in a web browser, webpage is not available comes up with the message ERR_FAILED underneath.
I tried this on my laptop and it works, with the webpage TALKTALK coming up showing my router details ect.

Also I failed to mention before that my internet explorer wont load. It opens and then freezes/crashes immediately, and then closes straight away.
This also happens in safe mode- you see, I dont have any working browsers!
I have tried to disable and then enable IE to see if it'll work but still crashes.
I have also tried to reset Google Chrome to factory defaults however, but thats been no help either.

Ok, when i entered all 3 commands it showed that they had been done successfully, and then restarted the computer. but it still doesn't work.

can I also add that after i log on, a small window appears titled SPUpdate.exe
this shows the message that 'an error appeared in the application'.
then it has a few tabs at the side that say either continue application, restart application, close application, or send, save or show bug report.
This SPUpdate.exe window appears all the time, and from what I recall has been popping up since tings started to go wrong.
maybe thats contributing to the problem :/
hope thats any help

 
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sorry but i dont know how to do a nslookup for a site. I've tried to google how to do it but i dont know how.
should i still uncheck ipv6 without doing the nslookup?
 
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You just type nslookup www.tomshardware.com on a cmd line.

When you have trouble opening the web page to your router using the IP address it means you have a much more serious issue than DNS. When you use IP addresses you do not even use DNS.

Try to ping 192.168.1.1 and 8.8.8.8 from the command line. If this works it means at least you have some basic connectivity.

At this point I would try a good malware scanner. It could also be firewall rules blocking you. The SPUpdate is a dell thing but everything I see this indicates some files got damaged which could again be malware.
 
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ok, heres what cmd showed:

C:\Windows\system32>nslookup www.tomshardware.com
Server: UnKnown
Address: fe80::1

Non-authoritative answer:
Name: a1768.w7.akamai.net
Addresses: 62.24.179.183
62.24.179.144
Aliases: www.tomshardware.com
rma.bestofmedia.com.edgesuite.net

C:\Windows\system32>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=27ms TTL=56
Reply from 8.8.8.8: bytes=32 time=27ms TTL=56
Reply from 8.8.8.8: bytes=32 time=28ms TTL=56
Reply from 8.8.8.8: bytes=32 time=28ms TTL=56

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 28ms, Average = 27ms

i ran malwarebytes yesterday which showed no malware, however when i tried opening it again it wont open due to some run time error or something.
I also switched off my firewall and uninstalled my antivirus, as i read online somewhere that they could be blocking something. but still doesnt work

 
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This shows you can contact a DNS server and get valid results back....you can ignore the first one that is just IPv6 not working which would be expected.

This means you have the basic internet abilities and DNS works fine even though the browser said it did not.

These issues are extremely hard to find. It appears you have nothing actually wrong with your network connectivity. It would be nice if there was a simple command line to test web traffic like you do with nslookup for dns.

I would make a backup of your disk just in case you have a serious issue like a hard drive failure damaging files.

From a quick dig on the SPUpdate thing it is something related to "surfing protection". If that is broken it very well could be blocking your browsers.

 
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ok, so the error is difficult to figure out...what a shame :??:
anyway, heres the SPUpdate.exe bug report that always pops up, i couldnt understand it so have no idea if its something related to surfing protection...maybe it'll give you some clue as to whats going on.

date/time : 2015-09-20, 15:54:00, 674ms
computer name : DELL
user name : ADMIN account <admin>
registered owner : user
operating system : Windows 7 x64 Service Pack 1 build 7601
system language : English
system up time : 4 minutes 17 seconds
program up time : 2 seconds
processors : 2x Intel(R) Pentium(R) D CPU 2.80GHz
physical memory : 2431/3574 MB (free/total)
free disk space : (C:) 886.07 GB
display mode : 1280x1024, 32 bit
process id : $e78
allocated memory : 27.12 MB
command line : "C:\Program Files (x86)\IObit\Surfing Protection\SPUpdate.exe" /SvrRun
executable : SPUpdate.exe
exec. date/time : 2014-11-10 13:50
version : 8.0.0.169
compiled with : Delphi 2009
madExcept version : 3.0i
contact name : hira
contact email : hira.305@hotmail.com
callstack crc : $faabe0d5, $003a27fb, $003a27fb
exception number : 1
exception class : EThread
exception message : Thread Error: The handle is invalid (6).

main thread ($eb4):
00474daf +053 SPUpdate.exe Classes TThread.CheckThreadError
00474de8 +010 SPUpdate.exe Classes TThread.CheckThreadError
0047519b +07b SPUpdate.exe Classes TThread.WaitFor
00474cfb +033 SPUpdate.exe Classes TThread.Destroy
00502b00 +094 SPUpdate.exe uAnalyzeUpt 223 +11 TDownDatabase.Destroy
7740012e +00a ntdll.dll KiUserExceptionDispatcher
004d6157 +007 SPUpdate.exe IdStack 394 +0 IdStackFactory
004d64dd +05d SPUpdate.exe IdStack 525 +3 TIdStack.Make
004d675b +053 SPUpdate.exe IdStack 585 +6 TIdStack.IncUsage
004d79f2 +00a SPUpdate.exe IdComponent 210 +1 TIdComponent.InitComponent
004e3692 +006 SPUpdate.exe IdTCPConnection 790 +1 TIdTCPConnection.InitComponent
004ddfc9 +005 SPUpdate.exe IdTCPClient 251 +1 TIdTCPClientCustom.InitComponent
00501ca6 +006 SPUpdate.exe IdHTTP 2007 +1 TIdCustomHTTP.InitComponent
004d71af +01f SPUpdate.exe IdBaseComponent 183 +4 TIdInitializerComponent.Create
004d71ee +016 SPUpdate.exe IdBaseComponent 301 +1 TIdBaseComponent.Create
005028d1 +045 SPUpdate.exe uAnalyzeUpt 196 +4 TDownDatabase.Create
00505b17 +09b SPUpdate.exe uUpdate 49 +9 TfrmSPUpdate.DownSpDataBase
0050635a +012 SPUpdate.exe uUpdate 148 +2 TfrmSPUpdate.tmr1Timer
0048b163 +00f SPUpdate.exe ExtCtrls TTimer.Timer
0048b047 +02b SPUpdate.exe ExtCtrls TTimer.WndProc
0047628c +014 SPUpdate.exe Classes StdWndProc
767b7885 +00a USER32.dll DispatchMessageW
004bb9fd +11d SPUpdate.exe Forms TApplication.ProcessMessage
004bba2a +00a SPUpdate.exe Forms TApplication.HandleMessage
004bbd55 +0c9 SPUpdate.exe Forms TApplication.Run
00508436 +0b2 SPUpdate.exe SPUpdate 54 +14 initialization
75573368 +010 kernel32.dll BaseThreadInitThunk

modules:
00400000 SPUpdate.exe 8.0.0.169 C:\Program Files (x86)\IObit\Surfing Protection
72f70000 dwmapi.dll 6.1.7601.18796 C:\Windows\system32
73050000 uxtheme.dll 6.1.7600.16385 C:\Windows\system32
747f0000 comctl32.dll 6.10.7601.17514 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2
74ae0000 wtsapi32.dll 6.1.7601.17514 C:\Windows\system32
74c20000 msimg32.dll 6.1.7600.16385 C:\Windows\system32
74c70000 wsock32.dll 6.1.7600.16385 C:\Windows\system32
74ca0000 version.dll 6.1.7600.16385 C:\Windows\system32
74d70000 CRYPTBASE.dll 6.1.7600.16385 C:\Windows\syswow64
74d80000 SspiCli.dll 6.1.7601.18798 C:\Windows\syswow64
74df0000 GDI32.dll 6.1.7601.18778 C:\Windows\syswow64
74e80000 msvcrt.dll 7.0.7601.17744 C:\Windows\syswow64
74f30000 sechost.dll 6.1.7600.16385 C:\Windows\SysWOW64
74f60000 NSI.dll 6.1.7600.16385 C:\Windows\syswow64
75010000 ole32.dll 6.1.7601.17514 C:\Windows\syswow64
753a0000 WS2_32.dll 6.1.7601.17514 C:\Windows\syswow64
75510000 KERNELBASE.dll 6.1.7601.18798 C:\Windows\syswow64
75560000 kernel32.dll 6.1.7601.18798 C:\Windows\syswow64
75670000 IMM32.DLL 6.1.7601.17514 C:\Windows\system32
756e0000 MSCTF.dll 6.1.7601.18731 C:\Windows\syswow64
759b0000 USP10.dll 1.626.7601.18454 C:\Windows\syswow64
75a90000 shell32.dll 6.1.7601.18762 C:\Windows\syswow64
766e0000 comdlg32.dll 6.1.7601.17514 C:\Windows\syswow64
767a0000 USER32.dll 6.1.7601.17514 C:\Windows\syswow64
768a0000 RPCRT4.dll 6.1.7601.18532 C:\Windows\syswow64
769e0000 SHLWAPI.dll 6.1.7601.17514 C:\Windows\syswow64
76c80000 oleaut32.dll 6.1.7601.18679 C:\Windows\syswow64
76eb0000 LPK.dll 6.1.7601.18768 C:\Windows\syswow64
76ec0000 ADVAPI32.dll 6.1.7601.18247 C:\Windows\syswow64
773f0000 ntdll.dll 6.1.7601.18798 C:\Windows\SysWOW64

processes:
000 Idle 0 0 0
004 System 0 0 0
140 smss.exe 0 0 0
1b4 csrss.exe 0 0 0
200 csrss.exe 1 0 0
208 wininit.exe 0 0 0
228 winlogon.exe 1 0 0
26c services.exe 0 0 0
274 lsass.exe 0 0 0
27c lsm.exe 0 0 0
2e0 svchost.exe 0 0 0
31c ASCService.exe 0 0 0
378 svchost.exe 0 0 0
3d8 svchost.exe 0 0 0
3f8 svchost.exe 0 0 0
15c svchost.exe 0 0 0
14c svchost.exe 0 0 0
364 audiodg.exe 0 0 0
130 svchost.exe 0 0 0
460 svchost.exe 0 0 0
4e4 wlanext.exe 0 0 0
4ec conhost.exe 0 0 0
56c spoolsv.exe 0 0 0
5bc svchost.exe 0 0 0
60c explorer.exe 1 300 220 normal
6b0 avp.exe 0 0 0
6d8 taskeng.exe 1 9 3 normal
714 taskeng.exe 0 0 0
72c Monitor.exe 1 81 38 normal C:\Program Files (x86)\IObit\Advanced SystemCare 8
76c GoogleUpdate.exe 0 0 0
7e4 svchost.exe 0 0 0
670 ASCTray.exe 1 139 94 normal C:\Program Files (x86)\IObit\Advanced SystemCare 8
834 svchost.exe 0 0 0
850 svchost.exe 0 0 0
868 SearchIndexer.exe 0 0 0
960 SearchProtocolHost.exe 0 0 0
98c SearchFilterHost.exe 0 0 0 idle
bd0 wmpnetwk.exe 0 0 0
a68 svchost.exe 0 0 0
ea0 wmi64.exe 0 0 0
900 avpui.exe 1 34 25 normal C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0
8d0 chrome.exe 1 40 41 normal C:\Program Files (x86)\Google\Chrome\Application
fcc UninstallMonitor.exe 1 10 3 normal C:\Program Files (x86)\IObit\IObit Uninstaller
194 UninstallMonitor.exe 1 10 3 normal C:\Program Files (x86)\IObit\IObit Uninstaller
e78 SPUpdate.exe 1 62 39 normal C:\Program Files (x86)\IObit\Surfing Protection
eb8 chrome.exe 1 4 1 normal C:\Program Files (x86)\Google\Chrome\Application
ff8 RealTimeProtector.exe 1 46 28 normal C:\Program Files (x86)\IObit\Advanced SystemCare 8
de8 chrome.exe 1 4 1 normal C:\Program Files (x86)\Google\Chrome\Application
fdc chrome.exe 1 4 1 normal C:\Program Files (x86)\Google\Chrome\Application
7ac chrome.exe 1 4 1 normal C:\Program Files (x86)\Google\Chrome\Application

hardware:
+ Computer
- ACPI x64-based PC
+ Disk drives
- HUA721010KLA330 ATA Device
+ Display adapters
- Intel(R) 82945G Express Chipset Family (driver 8.15.10.1930)
- Intel(R) 82945G Express Chipset Family (driver 8.15.10.1930)
+ DVD/CD-ROM drives
- PHILIPS DVD-ROM SDR089 ATA Device
+ Human Interface Devices
- USB Input Device
- USB Input Device
+ IDE ATA/ATAPI controllers
- ATA Channel 0
- ATA Channel 0
- Intel(R) ICH7 Family Ultra ATA Storage Controllers - 27DF (driver 9.1.9.1005)
- Intel(R) N10/ICH7 Family Serial ATA Storage Controller - 27C0 (driver 9.1.9.1005)
+ Keyboards
- HID Keyboard Device
+ Mice and other pointing devices
- HID-compliant mouse
+ Monitors
- Generic PnP Monitor
+ Network adapters
- 802.11n USB Wireless LAN Card (driver 3.2.11.0)
- Broadcom NetXtreme 57xx Gigabit Controller #2 (driver 16.6.0.4)
- Microsoft Virtual WiFi Miniport Adapter
+ Ports (COM & LPT)
- Communications Port (COM1)
- ECP Printer Port (LPT1)
+ Processors
- Intel(R) Pentium(R) D CPU 2.80GHz
- Intel(R) Pentium(R) D CPU 2.80GHz
+ Sound, video and game controllers
- SoundMAX Integrated Digital Audio (driver 5.12.2.7010)
- Wi-Fi Display Virtual Audio Device (driver 1.0.3.0)
+ Storage volume shadow copies
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
- Generic volume shadow copy
+ System devices
- ACPI Fixed Feature Button
- ACPI Power Button
- Composite Bus Enumerator
- Direct memory access controller
- File as Volume Driver
- Intel(R) 82801 PCI Bridge - 244E
- Intel(R) 945G/GZ/GC/P/PL PCI Express Root Port - 2771
- Intel(R) 945G/GZ/GC/P/PL Processor to I/O Controller - 2770
- Intel(R) ICH7 Family LPC Interface Controller - 27B8 (driver 9.1.9.1005)
- Intel(R) N10/ICH7 Family PCI Express Root Port - 27D0 (driver 9.1.9.1005)
- Intel(R) N10/ICH7 Family PCI Express Root Port - 27D2 (driver 9.1.9.1005)
- Intel(R) N10/ICH7 Family SMBus Controller - 27DA (driver 9.1.9.1005)
- Microsoft ACPI-Compliant System
- Microsoft System Management BIOS Driver
- Microsoft Virtual Drive Enumerator Driver
- Motherboard resources
- Numeric data processor
- PCI bus
- Plug and Play Software Device Enumerator
- Printer Port Logical Interface
- Programmable interrupt controller
- Remote Desktop Device Redirector Bus
- System board
- System board
- System CMOS/real time clock
- System speaker
- System timer
- Terminal Server Keyboard Driver
- Terminal Server Mouse Driver
- UMBus Enumerator
- UMBus Root Bus Enumerator
- Volume Manager
+ Universal Serial Bus controllers
- Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8 (driver 9.1.9.1006)
- Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9 (driver 9.1.9.1006)
- Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA (driver 9.1.9.1006)
- Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB (driver 9.1.9.1006)
- Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC (driver 9.1.9.1006)
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub

disassembling:
[...]
00502aec jmp -$fe23d ($4048b4) ; System.@HandleAnyException
00502af1 222 call -$fdd26 ($404dd0) ; System.@DoneExcept
00502af6 223 movzx edx, byte ptr [ebp-5]
00502afa and dl, -4
00502afd mov eax, [ebp-4]
00502b00 > call -$8de3d ($474cc8) ; Classes.TThread.Destroy
00502b05 224 cmp byte ptr [ebp-5], 0
00502b09 jle loc_502b13
00502b0b mov eax, [ebp-4]
00502b0e call -$fe41f ($4046f4) ; System.@ClassDestroy
00502b13 pop edi
[...]

if there is absolutely no answer to what could be the problem, then would you advise about doing a factory restore or something like that??
I purchased the computer off a website that sold refurbished computers so i dont have any recovery CD or anything, but maybe i could buy that from dell or something. I guess its the last resort right??
the thing is i cant afford to buy another brand new computer /laptop or even another refurbished one t o be honest. so would a restore of the computer and a reinstall of windows 7, or even windows 8 be okay to do?


 
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ive tried those commands...no luck.
i already had ccleaner , and cleaned all the temp files/registry errors many times. that didn't help either.

 
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no updates will download on the computer so i assume i wont be able to get windows 10 to download either, because i also downloaded win10 onto my other laptop for which i needed internet to be working properly. am i right?
is there a way to download/install windows 10 any other way? like put it onto a usb stick or something?
 
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Yup you can get a boot image. It can be directly installed...but I would try to run it as a upgrade, you boot your laptop into win 7 and then run the start thing as a program on the usb/dvd.

Mostly this is so it will try to keep the drivers from the win7 install. It also tends to figure out the upgrade stuff better so you don't get into licensing issues. The good thing is even if it does not work and you have to actually boot the USB and have to new install if you let it upgrade once you can skip the codes and it figures out the code.
 
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okay, so sorry to bother you with so much questions but i dont fully understand this.

what is a boot image/how can i get a boot image? as in how can i directly install it?
do i run it as an upgrade after getting/installing a boot image? is this by booting the computer into win 7 and then run the start thing as a program on the usb/dvd (as you mentioned above)?
can it be upgraded after its been installed as a boot image without any internet connections?
are you saying it's better to run it as an upgrade than a boot image? yes?

sorry again for so much questions which probably seem really straightforward, but i want to be properly sure.
 
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There is a file they call ISO on the microsoft site. You just download and either burn it to a cd or write it to a USB using a special program.

Hopefully in the process of upgrading it will regain the ability to get to the internet and be able to correctly register with microsoft so you get a authentic operating system.

Microsoft has not said a lot how they do this I suspect to prevent hackers but it seems to be able to convert a older windows registration to a new windows 10 and then it still knows even if you reinstall the OS and do not key in any code.

The only time you have a issue is if you directly install the win10 as though the machine were blank the very first time you put win10 in. You do not have a code to put in and if you tell it to skip it will install but you will get constant nag messages it is not authenticated.

What is strange is if you have ever done the upgrade before...or keyed in a win10 code the first time... you can skip the code and it just figures it out. There must be a way for microsoft to take some unique identifier from your hardware so it can find this even if you were to lose all the software like you do when you replace a harddrive.
 
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Thanks for that thorough explanation, all your help has been very much appreciated. I'll try this sometime later this week and see how it goes.
Regards
 
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hi hira

in dos prompt (i mean in c:\) type "RUN AS ADMINISTRATOR" then enter

then in c:\ type "netsh winsock reset" then hit enter

remember restart your computer

done.
 
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hi, is dos prompt same as command prompt?
because i have entered that command (netsh winsock reset) in command prompt and after hitting enter it said 'successfully reset the winsock catalogue'. after that i restarted the computer.
however the DNS Probe Finished No Internet error still remains.

I've also tried everything on this page : http://www.pcappspot.com/fix-dns-probe-finished-no-internet-error-fixed/
this didnt help either.
I just dont know what to do. it seems like ive tried everything.

is there anything else you could suggest. i really dont want to have to resort to any drastic measures like uninstalling the whole windows 7 system or updating to windows 10.

 
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