One of the reasons I am not convinced I need a new modem is because our internet speed has recently deteriorated, but here goes.
Please don't laugh if I ask something absurd
I have a Linksys BEFCMU10 ver. 4 modem with a D-Link DIR-655 router. I just found out today that my modem has a DOCSIS ver 1.1 even though I upgraded the modem from ver. 2 to ver.4. According to the Linksys support forums ver. 2 hardware cannot be upgraded to DOCSIS ver 2.0 unless Comcast does something on their end.
Anyway, here is my data from ShaperProbe:
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 38.106.70.149.
Estimating capacity:
Upstream: 1238 Kbps.
Downstream: 26085 Kbps.
The measurement will take upto 3.0 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 1269 Kbps.
Downstream: Burst size: 9356-9924 KB;
Shaping rate: 15941 Kbps.
I have Performance tier service but am not receiving the speeds expected. My son especially complains about his online gaming which for the past several days has been dropping out several times a night. Even when I am just surfing the web the page loads take longer than usual.
I am plugged in to the modem directly right now and have a Ping of 213 ms, Download of 16.04 Mbps and Upload of 1.73 Mbps. Last night on another computer that was connected via wi-fi my download was 0.064 Mbps and upload was 0.038 Mbps. Things are definitely faster this morning.
I have now changed the computer from a direct connection to the modem to an ethernet cable into the router. I reran the speedtest and here are the results: Ping 95 Download 0.17 Mbps, Upload 1.11 Mbps.
My son who is connecting via wireless is receiving these results: Ping 95, download 0.18Mbps, upload 1.64 Mbps.
This is confusing to me because even though the download speed dropped considerably when the router was involved, the upload speed is basically the same. What gives?
So, what should I do?
Thanks,
Theresa
Please don't laugh if I ask something absurd
I have a Linksys BEFCMU10 ver. 4 modem with a D-Link DIR-655 router. I just found out today that my modem has a DOCSIS ver 1.1 even though I upgraded the modem from ver. 2 to ver.4. According to the Linksys support forums ver. 2 hardware cannot be upgraded to DOCSIS ver 2.0 unless Comcast does something on their end.
Anyway, here is my data from ShaperProbe:
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 38.106.70.149.
Estimating capacity:
Upstream: 1238 Kbps.
Downstream: 26085 Kbps.
The measurement will take upto 3.0 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 1269 Kbps.
Downstream: Burst size: 9356-9924 KB;
Shaping rate: 15941 Kbps.
I have Performance tier service but am not receiving the speeds expected. My son especially complains about his online gaming which for the past several days has been dropping out several times a night. Even when I am just surfing the web the page loads take longer than usual.
I am plugged in to the modem directly right now and have a Ping of 213 ms, Download of 16.04 Mbps and Upload of 1.73 Mbps. Last night on another computer that was connected via wi-fi my download was 0.064 Mbps and upload was 0.038 Mbps. Things are definitely faster this morning.
I have now changed the computer from a direct connection to the modem to an ethernet cable into the router. I reran the speedtest and here are the results: Ping 95 Download 0.17 Mbps, Upload 1.11 Mbps.
My son who is connecting via wireless is receiving these results: Ping 95, download 0.18Mbps, upload 1.64 Mbps.
This is confusing to me because even though the download speed dropped considerably when the router was involved, the upload speed is basically the same. What gives?
So, what should I do?
Thanks,
Theresa