Hey Forum,
Let me fill you in on my experience with CyberPower before you decide to order from them.
I purchased a PC from them a few months back and let me tell you my experience. I placed my order on July 27th and was given the expected ship date of August 3, because I paid for the first level of rush service. So the next day I receive an email telling me that all my parts are in stock and my PC will begin to be assembled. So 5 days go by, and I check on my order status. According the website, my PC had yet to even began being assembled.
So I give them a call, and after being put on hold for around 5-10 minutes a customer service rep finally takes my call. I explain to him, very calmly, the situation with my order. And then I ask him to tell me what the status of my order was at that exact moment. He told me to hold a second while he went and checked on it. No less than 15 seconds later he was back (seems a bit too fast), and he let me know that my PC had already been put together and was going through some last minute testing, and would be shipped out tomorrow. So I said thank you very much and went on my merry way.
Another 5 days went by... By this time the PC should have been at my house (I did pay for 3 day select shipping after all). So I give them another call, once again a very lengthy wait to speak with a customer service rep. So he picks up and I let him know that my problem, the fact that my pc should be at my house right now, yet it isn't. He told me that he'll check the status for me. No less than 15 seconds later, he's back and let's me know "It shows here that your computer is going through some last minute testing and will be shipped out tomorrow".
That's when I snapped. I said "Let me speak to a manager please". He told me that the manager was very busy and couldn't take calls right now. So I said, "Either let me speak to your manager or I'm cancelling my order". All of a sudden, POOF! He's no longer busy! So he get's on the phone and I ask him to personally tell me the exact status of my order. So I was put on hold for a few minutes and he told me that the parts were in stock and that I would be given Free Rush service. Well that was enough, I asked him to cancel my order and he did so very promptly.
I will never again order a custom built gaming Pc online..
Let me fill you in on my experience with CyberPower before you decide to order from them.
I purchased a PC from them a few months back and let me tell you my experience. I placed my order on July 27th and was given the expected ship date of August 3, because I paid for the first level of rush service. So the next day I receive an email telling me that all my parts are in stock and my PC will begin to be assembled. So 5 days go by, and I check on my order status. According the website, my PC had yet to even began being assembled.
So I give them a call, and after being put on hold for around 5-10 minutes a customer service rep finally takes my call. I explain to him, very calmly, the situation with my order. And then I ask him to tell me what the status of my order was at that exact moment. He told me to hold a second while he went and checked on it. No less than 15 seconds later he was back (seems a bit too fast), and he let me know that my PC had already been put together and was going through some last minute testing, and would be shipped out tomorrow. So I said thank you very much and went on my merry way.
Another 5 days went by... By this time the PC should have been at my house (I did pay for 3 day select shipping after all). So I give them another call, once again a very lengthy wait to speak with a customer service rep. So he picks up and I let him know that my problem, the fact that my pc should be at my house right now, yet it isn't. He told me that he'll check the status for me. No less than 15 seconds later, he's back and let's me know "It shows here that your computer is going through some last minute testing and will be shipped out tomorrow".
That's when I snapped. I said "Let me speak to a manager please". He told me that the manager was very busy and couldn't take calls right now. So I said, "Either let me speak to your manager or I'm cancelling my order". All of a sudden, POOF! He's no longer busy! So he get's on the phone and I ask him to personally tell me the exact status of my order. So I was put on hold for a few minutes and he told me that the parts were in stock and that I would be given Free Rush service. Well that was enough, I asked him to cancel my order and he did so very promptly.
I will never again order a custom built gaming Pc online..