Question do you know any computer repair techs that can connect and fix my computer?

[AllieeM]

hi im Alliee. i found my husbands old laptop.. im looking to speed it up it seems really slow. im not computer savvy at all my sister suggested i look for free help online so here i am. i need someone to help me please. i also want to create my own account on this laptop. please help me!!

 

[COLGeek]

What is the make and model of the laptop?

What version of Windows are you using?

Can you log into and use the laptop now?

Is anyone else currently using (expecting to use) it?

 

[AllieeM]

its an HP thats all i know. theres no pasword on it but its really slow and i want my own accout with my own password

 

[ex_bubblehead]

ALL HP's have the model # either printed on the wrist rest below the keyboard, on the bottom of the display bezel, or printed on the underside. Without that information there's not much else can be done.

 

[COLGeek]

Details matter. Knowing the actual model (usually a label on the bottom) will help with determining what, if anything, can be upgraded.

Knowing the version of Windows will help with giving you instructions to set up an account.

I assume the account you are using now is an admin account, meaning it would be able to access your information. Just so that you are aware.

Seems a full, clean installation of Windows with only your account information on it would be the most private path forward. Is that in the cards?

 

[AllieeM]

HP LAPTOP 17-CN3628DS

 

[COLGeek]

HP LAPTOP 17-CN3628DS

This one?

https://www.newegg.com/p/1TS-000D-1J6C0

 

[AllieeM]

YES

 

[ex_bubblehead]

HP LAPTOP 17-CN3628DS

If that's true that's definitely NOT an old laptop.

 

[COLGeek]

If it was me, I would completely reinstall Windows.

Here is a guide: https://forums.tomshardware.com/threads/windows-11-clean-install-tutorial.3831442/

That laptop is new enough and should be capable enough to perform typical tasks fairly quickly. Definitely NOT a gaming or high performance system....at all.

 

[AllieeM]

idk how to do any of that thats y im asking for help. and its preety slow

 

[COLGeek]

In addition, you can increase the memory and storage capacity of the SSD (storage). That is it.

https://www.crucial.com/compatible-upgrade-for/hp/pavilion-17-cn3610ds

 

[COLGeek]

idk how to do any of that thats y im asking for help. and its preety slow

Did you look at the guide that was linked earlier?

Do you have a USB drive (at least 8GB) available?

 

[AllieeM]

ok thank you very much for the help ill just continue to use it the way it is. i dk how to do any of this stuf

 

[COLGeek]

ok thank you very much for the help ill just continue to use it the way it is. i dk how to do any of this stuf

You follow the directions of the guide. Any advice here, even piecemeal, will require the same steps.

Disassembling to install more memory or a larger capacity SSD is even more complicated, but doable.

Take to a local PC shop and have them do for you. Will cost. Or, you can learn to do as billions around the globe do. It really is easy.

 

[AllieeM]

ok thnk you very much for your help

 

[COLGeek]

My pleasure. Good luck.