I just want to get the word out about Sony Canada!
I bought the CPD-G410R about a year ago and every three months I had to take the unit in for service. Finally by the third time it malfunctioned they decided to replace my unit.
Mostly my complaints originate from when I first started dealing with Sony Canada Customer Support (or lack there of it). After my G410R malfunctioned for the third time Sony decided to replace the unit with a new one. They promised me I'd have a new unit by the end of December or early January. Now it's late January and I still haven't heard anything from Sony.
I've tried calling, e-mailing, and writing Sony, but have not received a phone call or mailing back. I received some e-mail response but it only suggested that I phone the support number (doing so I was put on hold for 30min. and then told nothing useful once I get through). A couple of times I was promised they'd call me back to let me know where my replacement monitor was but they never called!
In summary, don't buy a Sony! Nothing Sony! I personally used to love Sony products. Some of the Sony products I own include: an expensive Sony DSC, a Sony Home Entertainment System, a Sony Walkman, a Sony Discman, a Sony portable radio, a 2nd Sony Monitor, and a Sony speaker system. I was planing on buying a Sony portable MP3 player and a Sony Clie, but not anymore! Now they've lost a very loyal customer only because their support is so poor.
Good luck to you if you buy a Sony and you need support. I would suggest just steering clear of it and buy a monitor from a reputable manufacturer such as ViewSonic, Samsung, or NEC.
When I finally get my replacement monitor back from Sony, I'm planning on selling it on eBay and getting something new (obviously not from Sony).
I bought the CPD-G410R about a year ago and every three months I had to take the unit in for service. Finally by the third time it malfunctioned they decided to replace my unit.
Mostly my complaints originate from when I first started dealing with Sony Canada Customer Support (or lack there of it). After my G410R malfunctioned for the third time Sony decided to replace the unit with a new one. They promised me I'd have a new unit by the end of December or early January. Now it's late January and I still haven't heard anything from Sony.
I've tried calling, e-mailing, and writing Sony, but have not received a phone call or mailing back. I received some e-mail response but it only suggested that I phone the support number (doing so I was put on hold for 30min. and then told nothing useful once I get through). A couple of times I was promised they'd call me back to let me know where my replacement monitor was but they never called!
In summary, don't buy a Sony! Nothing Sony! I personally used to love Sony products. Some of the Sony products I own include: an expensive Sony DSC, a Sony Home Entertainment System, a Sony Walkman, a Sony Discman, a Sony portable radio, a 2nd Sony Monitor, and a Sony speaker system. I was planing on buying a Sony portable MP3 player and a Sony Clie, but not anymore! Now they've lost a very loyal customer only because their support is so poor.
Good luck to you if you buy a Sony and you need support. I would suggest just steering clear of it and buy a monitor from a reputable manufacturer such as ViewSonic, Samsung, or NEC.
When I finally get my replacement monitor back from Sony, I'm planning on selling it on eBay and getting something new (obviously not from Sony).
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