Don't order from Newegg when abroad - kills acct!

[sluzbenik]

I had an issue this weekend...I was ordering parts for my new build, including the P5B Deluxe, which was on sale that weekend for $225.

The fraud prevention system detected my non-US IP address and cancelled the order. Since it was Sunday I couldn't contact Newegg to fix it. They actually deleted my account. I'm not sure if it was just the country (I work in Africa intermittently) or their system blocks all orders from IP addresses outside the US.

A customer service rep fixed me up and restored the account, and said they would credit me $25 for not being able to get the mobo on sale. However they did not do this when my order went through and I have sent another email requesting the credit...Will update when they get back to me.

 

[CompTIA_Rep]

Isnt it against most US company rules never to sell to Africa? Well thats good they are sucessfull in watching for fraud protection, too bad it was against someone that wasnt involving fraud.

Good Luck on your 25bucks!


P.S where in africa are do you go to?

 

[sluzbenik]

Well, they won't give me a gift certificate...I am supposed to call when I place my next order.

I am in Senegal.

I understand the reason for the fraud protetion...Still, a pain!

 

[Newegg_Support]

Hey sluzbenik,

We just happened upon your post.

We simply want to check-up with you to ensure that you have successfully received your promised $25 credit. If this issue has not yet been resolved, feel free to PM us with your Sales Order number (SO#) and we’ll be glad to assist in having the credit expedited ASAP for your convenience.

The credit will be issued as a refund in the amount of $25 to your original method of payment.

Let us know if you have any questions--we're always here to help out!

 

[sluzbenik]

For the record, yes I did, when I finalized my next order.

Cheers to New Egg!

 

[wnds21]

I'm sure it's the African IP address you had over there. I've ordered while in Quebec and my account it still up and running.